Friendly helpful advice excellent customer service with no pressure

Engineer was very good and helpful.

HORRIFIC!!! The worst company Ive ever dealt with, 4 months trying to sort my internet and just been told we wont have it before Christmas even though they guaranteed it would be. Apparently the engineer is stuck in a field, sounds very convenient. So now we wont be have any WIFI. Three times the dish has come away from the house cause damage to our home. Very incompetent and terrible communication within the company. If you make a complaint you get a generic reply. I made a complaint 6weeks ago, they want me to make new one and they will resolve within 28 days. They are quite happy to keep taking the money every month. BEWARE VERY INCOMPETENT COMPANY!!!!

Great Install by James M! Had "airfibre" installed today, having previously also had a survey by James. Efficient, friendly, knowledgeable and all round a great service! Initial speeds and latency much better than Cloud Wireless.

When my fibre broadband contract was up for renewal, I phoned Airband and spoke with Sarah Aybey, She talked me through my options, and made renewing and upgrading so easy, I wish all company's were this easy and polite to deal with.

Thanks Emma Underhill for prompt and efficient service

Friendly installers who were adamant on installing and getting the internet up and running, very well mannered and professional too

Engineer visit required to investigate loss of service issues. Alex was great, very polite, affable & professional. He explained everything & a real credit to Airband. Thanks Alex!

Engineers were very good, helpful and friendly. Speed is good, not so sure on the WiFi extender yet.

I'm a new Airband customer, but won't be for long. No internet service provided from the 7th to 16th December. The storm that caused the outage was well forecast in advanced but it appears Airband failed to make adequate preparations. Every other ISP in the area managed to continue service or repair their network within a day. Not Airband - a leisurely 9 days. If you work from home and require internet connection for employment like me, I suggest you choose a more competent provider.

Engineer was friendly and efficient . Airband is twice as good as my previous provider

I recently renewed my Fibre 300 package with Airband, and the process was seamless thanks to Donna Bond from the Residentials Team. She was professional, helpful, and quick to respond to my queries. Donna ensured I still received a great deal with the first month free, which averaged out the cost nicely. The clarity and efficiency of the service were outstanding, and Donna went above and beyond to make sure I was satisfied. I highly recommend Airband and their team for anyone considering reliable broadband services. Thank you, Donna, for your excellent support and for making this process stress-free.

Our ‘new’ Airband internet is fast and reliable. No problems. BUT … we are at SCREAMING point with regard to issues following porting of our landline number to the Webex app. Current case 00284377. We were told we could both have the Webex app on our mobiles, and, if anyone rang our old landline number, we could answer them on our mobiles, wherever we were in the world, so long as we had internet connection. This is not the case. Currently, we can receive calls made to our ported landline number, if just ONE of us has the Webex app installed, and if that person is at HOME on the Airband internet! Webex is hosted by Cisco. Cisco say it’s nothing to do with them. Webex say it’s nothing to do with them. Cisco say it’s BT Wholesale who manage the Webex app. BT Wholesale say it’s nothing to do with them. Airband have apparently closed my original case, stating, ‘all avenues for technical resolution have been exhausted’! I don’t know what avenues have even been explored, apart from telling us to delete and reinstall the app! We have written TWO snail mail letters to Airband at the Stonebridge Business Park address, and received no reply. According to Tara at Airband (01905 676121) these letters have not been scanned and uploaded to our account, and we have certainly not had replies to them. Someone somewhere pressed some buttons and successfully made it happpen the calls to our landline number come through on the Webex app on my phone. Who? In an email from sherholm at Cisco the writer said ‘a Cisco collleague would be best positioned to understand your unique set up and configuration choices for the Webex offer’. We have no clue what that means, but it is obvious that something in the original set up is WRONG! WHO can we escalate this to?

Got the renewal email, very simple to understand the options. Emailed back my choice and Sarah Aybey responded within minutes to confirm! Thank you Airband, and thank you Sarah!

Quick, efficient and telesales advisor was helpful and knowledgeable. Phone line wasn't brilliant which made the conversation a bit difficult but overall a good experience, so far!

The engineer was fantastic- raining weather, up a ladder but getting it done. We now have a working broadband connection- a massive improvement from the old BT network!

Great service from the team at Airband kept in touch with me throughout the install period and got the internet Sorted

Although it did take 6 weeks initially to get it ready to install, it was installed efficiently and so far works great. The workmen who attended were polite and explained everything fully

Just got it installed today the person Dan who put it in was really lovely and had really good customer service

Excellent service from Airband. The inspection & installation appointment was only 3 working days after my initial enquiry and order. The engineer, Alex, arrived on time and was professional, efficient and friendly. He engaged in a productive discussion to decide where to site the router and the routing of the cable. The work was completed quickly and was immediately activated. Nothing negative to report at all.