Loving my new Aluminum shutters that have been FINALLY installed on my verandah. Great quality etc., however, NOT HAPPY that my order wasn’t completed when they were first installed August 2023. There was a solid fitted shutters and a shuttered door with a lock, MISSING. I contacted Victory Curtains and Blinds, to find out why they weren’t here with the rest of the shutters and when would the missing panel and door be installed? No answer in to why that part of the order wasn’t here but was given a date 11th Sept 2023 for the installation of them. Scott, the tech guy arrived and couldn't fit them as the metal floor plate wasn’t big enough. Scott packed the door and panel back into the van as he couldn’t complete the job without this floor plate. I never received a phone call with apology so I rang your company AGAIN, two days later! I got a total run around, mind you, got cut off a couple of times while waiting to speak to different people. I rang Victory Curtains and blinds, on numerous times with no outcome at all. I rang again on, 25th Oct 2023, and STILL waiting for a call back. Frustrated? you could say that, getting angry? yeah well, I suppose you could say I was and still am. I informed the person I spoke to that if I didn't hear back from someone by 3pm ( my time in Qld which makes it 2pm down south) Fair Trading will be contacted, so at 2.15pm, still no phone call. At 2.30pm, I contacted Fair Trading. Filled out the form online and received a phone call within an hour from Fair Trading. It was now in their hands to get this problem sorted. Considering i had to pay half for these aluminum shutters, $11,143.50 on 20 Jul 2023 at 12:59pm, before the order would be accepted, and had to pay the balance of, $11,143.50, BEFORE they would be fitted. So as you can see, it was a massive order, I think I had every right to be upset. I had an argument with a guy called Chris about having to pay it all upfront BEFORE order could be fitted. I wasn’t informed of this when I placed the order. I could understand paying half with the conformation of the order, but when I was informed that the total of what was left to pay, HAD to paid UPFRONT, BEFORE they would install them. What could I do, I had already paid half the amount already. We had an ugly tarp over the opening while we were waiting for the door and to be installed, as when we get storms, this is the direction that the rains come. Subsequently, the majority of this end of the verandah gets wet. Fair Trading got involved, it was my last resort. Thankfully, they got things moving and the missing parts was completed on 11th December, 2023. Many thanks and appreciation goes to the tech guy, Scott, who was courteous, friendly and understood my frustrations. I highly recommend Scott for any work he is given to do. There is NO WAY I would recommend Victory Curtains and Blinds to ANYONE, after what I have gone through! After given the many run around and stress that this company gave me. Still no apology from them for their incompetency.

Once again we’ve had a good experience with Victory Blinds. Sahel was so friendly and efficient when she came out to quote. Mick and Brandon installed the shutters today and did a great job. They are obviously very experienced and had them installed in no time, then took the old blind away. They too were friendly and efficient and we’re very happy with the end result.

Have had Victory Blinds so far this year instal new vertical blinds in living area and another roller type blind in kitchen…they are just perfect thanks to the technician Joshua who did a fantastic job, absolutely professional in every way…could not fault. I have now ordered (again with Joshua) timber Venetian blinds for both bedrooms.

I had a fantastic customer experience! Maeve was professional and friendly. During our discussion, we were able to narrow down a curtain solution that suited our home and needs. Maeve took the time to listen, discuss through options and give her professional opinion. It made all my selections easy!

To add to the insult of late delays i was promised a $60 bonus / refund BUT THAT NEVER arrived, PROMISES kept on coming. The job was finally completed BUT........ OMG 6 months to date 01/11/23 still waiting for verticals to be fitted, paid on time, they keep getting the order wrong, re measure, wrong, so many days off work to be there for a re fit and still the order is not made right, Still waiting would NOT purchase through this Company ever ever again,.NEVER

My motorised outdoor blinds have been professionally installed and are working fantastically, many thanks to Ash and Steve for their brilliant attitude, regards Michael Preston

We are so pleased with our new curtain and blinds. Kay Welsh was amazing and recommended the perfect colour and materials. Installation went smoothly and we can't believe the difference! Looking forward to having more windows treated.

Dealing with a professional company from measure to installation, thank you all involved. We run accommodation in Fairhaven and needed to block out a day for installation and everything went smoothly.

Quote experience was great, and so was the installation too! Very happy with the price also!😊

The business is tone deaf. I emailed them requesting a ballpark estimate for shutters including dimensions purely as a guide, because I didn't want to waste their time or mine if what I had in mind was cost prohibitive. They insisted on coming out to measure and quote. I replied, please listen to what your potential customer is saying, and BTW we have another 15 windows in our new house that will need furnishings. Again they said, no we won't give an estimate. They've lost my business that's for sure. In this day and age as business owners we must listen to the needs of our customers. The whole experience reminded me of that episode of Seinfeld with the Soup Nazi. Finally, another bug bear, signing off their email as "Victory" and not their real name - faceless. I suspect I have had a lucky escape as if they're this hard to deal with before they take my money I can't begin to imagine what they would be like if something went wrong post sale!

From the professionalism of my consultamt Mauve who was wonderful and helped make the absolure best choice to my installer Ian who was so helpful with hanging my curtains. I could not be more happy with the result. This is the second time of have used victory with Mauve as my consultant and I have been thrilled both times. Both Mauve and Ian were friendly and professional and would highly recommend them to anyone wanting new drapes or blinds. Affordable and excellent quality and service

Horrible experience. Paid over $4000 dollars for curtains. Due to extensive landscaping I had to wash them . 3 months old. I cold hand washed them hung them damp and they shrunk 5cm. No one is talking it emailing me. Now I have curtains that are 7cm off my tiles floor. Just be cautious and make sure you ask lots of

Outstanding service from Maria, Ritchie and James. The shutters, curtains and blinds they installed for us are of the highest quality and look absolutely fantastic. The end to end process, from the initial quote to the install, was professional and thorough. We wouldn’t hesitate to use Victory again and recommend them to others. Thank you again for helping us to pick the right window treatments to enhance the look of each room whilst adding privacy. We are really happy with the end result and we will definitely engage you for our next development as we prefer to use a local supplier. 5 stars for product and customer service!

I've been dealing with this company for quite some with various home and office fit-outs over the years. I've nothing but praise and respect for them as they come out, explain things, suggest alternatives (no upselling) and measure-up very concisely. I'd like to thank Jim P (Sales) Rod M (Sales) and Bashar (Installation)

Horrific experience. Installation was not done smoothly. Techs forget all equipment required. And now I have warranty processed but guess what, technician's cancelled twice. 7 weeks onwaiting, now am told to wait another 3 weeks. The part, advised was ordered 7 weeks ago (called twice for update and booking tech), now am told wasn't ordered. They will order parts which will take another 3 weeks. Victory has no regard for their customer. And yes the outdoor awnings fade and sun is able to penetrate over time. So not recommending anyone to use VB

We had Steve come out and help talk through some options for our unit and helped our vision come to life! Steve’s service, advice and guidance was so fantastic- such a lovely personable guy who knew what he was doing and had great recommendations that will help us financially too! So kind honest and reliable! Highly recommend his services! Thanks again Steve - legend!!

Chez who measured up and Balarian the installer did a first class job.im so impressed, I got exactly what I wanted and it's better than I expected. Absolutely value for money and piece of mind. I can not speak highly enough of the service.

We received quotes from several other curtain businesses but found the customer service element severely lacking as well as their communication. Thank you to Shamse for the amazing customer experience and her honest suggestions for what best suits our home, she was absolutely right. Thank you also to Blerim for the installation, we appreciated his offer to install the roller blinds first until the sheers arrived, his great communication, scheduling and promptness. Blerim was so friendly and did a great job with the install. We are so happy with our choice and our home really does look completely different.

My plantation shutters were installed by Haken and Alen. They look fantastic. The sales and installation teams were professional and I would not hesitate to recommend Victory to friends and family. Many thanks for a job well done.

Steve in the Adelaide store was able to assist us in replacing a 10-year-old roller blind mechanism. A very quick, helpful, and cost-effective service was provided. Really appreciated.