Worse customer service I have ever received! Contacted them 3 weeks ago asking for assistance for someone to come out and check the blinds installed by them as they are not working sufficiently. Was told someone would contact me within 48hours. Waited till end of week no response, called back and they said the department had covid. That’s fine however where is the communication? Call them back and still they told me someone will contact me. Finally end of second week I get a call and get booked in for the following Friday and pay a $140 call out fee. Sitting around at home waiting and all day no body turns up. I was told the technician would call me and give me a time frame. No calls or anyone showing up. I called customer service at 5pm and they stated they can’t do much and due to the time nobody would be coming out on that day. This is absolutely disgraceful.

Lovely prompt service. Very pleasant to deal with

Blerim from Victory Curtians and Blinds did a magnificent job installing our plantation shutters in our library. It has completed it and made it such a beautiful, sophisticated room now. Thank you so much Blerim for your careful, beautiful and professional work. You also gave me an excellent run through showing the tips and tricks of using our special plantation shutters. We shall treasure them and make good use of them! Thank you! 😊

The team was professional, efficient and very polite. Offered to take shoes off in our house and all. Its hard to get such professionalism these days!

I had purchased blinds from Victory previously (2017) but struggled to make contact with the Brisbane office via telephone or email. I noticed that Kim from the Melbourne office had responded to a number of reviewers and asked that they email her, so I did. I have to say that this woman has been nothing short of extraordinary. She responded immediately and remained in touch constantly while she sourced the items I needed. Her service and communication is impeccable and she has gone well above and beyond what might be expected to fulfil my order. I've been very happy with my Victory blinds and couldn't be happier with this recent service. Kim, you're amazing - thank you!

We are very happy with the customer service done by Janine. She has done excellent job . Our vertical blinds looks amazing. Janine was very professional but also very nice, knowllegable with all advices. We really appreciate her help. Thank you again

We made the mistake of choosing Victory Blinds after obtaining a few quotes. Everything that could go wrong has: 1. Our order was not placed for 3 weeks as the salesperson failed to book the final measure with a technician. 2. The salesperson told us it would take 4-5 weeks from the date the deposit is paid. Head office advised it is actually 7-8 weeks. Add the 3 weeks it took for VB to realise they needed to do a final measure and 4-5 weeks is now 10-11 weeks. 3. When the technician came to install the curtains he discovered the curtain rod was 1.2 metres too short(?). The curtains were just left at our house for us to store while we wait at least 5 weeks for new rods, so the curtains are occupying the whole room hanging over clotheslines in the meantime causing significant inconvenience. No explanation has been given. 4. The shutters stop the windows from being able to be opened. We specifically asked whether we would be able to open the windows before we opted for that window covering. Very confused about how they think this is an acceptable installation, there have been no attempts by VB to address this issue at all. 5. Another one of the shutters was incorrectly designed. The installer advised it could be 2 weeks or it could be 2 months for the shutter to be fixed. 6. No financial compensation has been offered despite the salesperson misleading us in writing and the number of issues that have occurred. Avoid using this company at all costs. Reading other reviews it seems these issues are common.

We're very happy with the quality and service provided by Victory Blinds, John who came out to measure was helpful and respectful and the installation was handled efficiently and professionally , we recommend this company highly Prue and Rob Hampton

We are so happy with my new roller blinds and sheers. John was amazing he came to measure and quote and gave me suggestions, through to the installation, the experience and service has been terrific. Everything looks amazing especially the sheers in my main living area it completed the rooms. Thank you!

Waiting, waiting, waiting.... where are my curtains? Expected a callback today... where is the callback?

Been waiting 2 1/2 years for faulty plantation shutters to be fixed. No call backs and then a serviceman eventually came and took a shutter to colour match never returned it or any replacements after another 3 months,so also now without one of the original shutters missing. Called again no return call backs😡

Marua was so friendly and helpful making the choice simple and easy, yet providing confidence and trust. The resultant curtains were beautiful and with the attention to detail unbelievable. Installer was professional, friendly and extremely competent and very highly recommended; you won't find better

We've been waiting for our install for several months now of curtains and blinds. Fiona who came out to our place was fantastic and really helpful. But service since then has been poor and inconsistent, plus one of the blinds was incorrectly sized. I just got off the phone where they advised that blinds and curtains have been delayed and they wont do the install until early November. I shouldn't have to be following up to find out about delays, I would expect they'd keep in contact to let me know, particularly if they are several months behind delivery date already. Avoid.

Maria was amazing. She provided expert advice on blinds and colour pallet to suit our home. From quote to installation only took less 3 weeks as they are made locally in SA. They look stunning! Highly recommend working with Maria

Kay from Victory blinds was a massive help. Explored all our idea's and gave us options. Suggested toning's which worked perfectly in our home. Her experience & knowledge were invaluable. Discount specials were very generous and prompted us to do our entire home with 'S Chic curtains' & double roller blinds. Quality of the products are indisputable, 'check' measuring & installation were a breeze. So happy with the results. A big 'thank you' to Kay & Victory Blinds. Highly recommend them to all :)

Kay from Victory Blinds was amazing. Gave me options to suit my budget and design preference. Blinds arrived and installed so quickly! Very happy - thanks Kay :)

Kay the rep was brilliant she worked with me from start to finish and always got back to me asap. I must admit that I did have problems getting through to the message service during covid lockdowns, but that was understandable. So I rang Kay and she got back to me straight away and sorted out any questions I had about delivery and installation, as some parts were hard to get during the height of the pandemic. I love my aluminum shutters and can't wait to save up so I can get some more around the front side of the house. I will definitely be contacting Kay again to organise. Thanks Lisa

So happy with my new roller blind and linen sheers. From my first contact when Vince came to measure and quote and gave me suggestions, through to the installation, the experience and service has been terrific. The final look has exceeded my expectations. Thank you!

I would like to say a huge thank you to Joshua for all his extraordinary work. I ordered 2 vertical blinds for bedroom and 2 roller blinds for kitchen. Joshua’s done whole process of measurement, quote and installation. He is friendly, reliable, knowledgeable and professional. Blinds are good quality and looks great!

Excellent customer service from start to finish. Everything that we were advised occurred and within the timeline set. Would recommend Victory Blinds to anyone. Thanks John and Chez.