Very efficient and on time

great work by the agent!

Have been with Banham for around 18 years but our last service was exceptional; inclusive of alarm being set up on front door every time it opens. This is a feature that was never previously set up and we were unaware existed. We were extremely happy to be made aware of a feature that enables us to fully maximise our alarm and grateful to the two lovely engineers who attended.

On time, towards the beginning of the time frame advised; Very competent, good at explaining and understanding

Started with a little glitch but was sorted in notime. I have been Banham’s customer for 30 Years and was always very satisfied with the service.

Poor ……contract holder for alarm and cctv service , multiple calls to solve issues this week, none returned , 3 days waiting for a call back from service so far . Appointments scheduled and missed . So quick to take the money but unable to deliver on the service .

The engineer was excellent and showed me how to use the security camera. He carried out the service efficiently and was very polite.

very slick indeed

Highly efficient

efficient and discreet

Banham alarm maintenance is always carried out by polite and intelligent engineers. Yesterday's routine maintenance check was quick and thorough. The engineer was very helpful in talking through my options.

Courteous and efficient engineer. Emails in advance reminding us of the visit.

It would be very great if you could give a narrower window instead of morning or afternoon

punctual, quick, all done well

After two ‘ false’ starts it was possible m to arrange a time slot that was better for me not 8 to 1.00 but 10.00 1.00. Thank you Banhams.

I paid an up front charge of £288 for a Banham visit to simply re-set my smoke alarm system (I was told you had to pay the service charge fee upfront). All the alarms, panels and everything were already in place. Two engineers arrived (one trainee) and replaced about 7 batteries and re-set the alarm pad. I was told the service charge had already been paid but I would be charged for the batteries. They were here for about an hour. I have now been sent a bill for £630 so an extra £342 for seven batteries.

Technician was polite, friendly and helpful.

I can trust them. That"s all that matters in the end

the engineer was exceptional

The lady operative who did our maintenance was great and would easily rate 5*. The reason that I have reduced that response to 4* is that I needed to speak to your "Maintenance" department about the timing. I rang both "Maintenance" and, separately, your operator twice each - hung on for about 20 minutes in total. Finally, I rang an engineer, whose number I happened to have from a previous visit, and he was able to sort the matter out.