Your engineer was friendly, very efficient and a pleasure to have in my house!

Quick efficient and knowledgable the service team completed the annual service with little fuss.

The maintenance engineer arrived promptly, was respectful, polite and efficient. She was very knowledgeable and answered all my questions whilst replacing PIR batteries and checking vibration sensors.

Very happy engineer very polite and professional

On time, friendly, job done

Four years ago I use this company for my locks and doors I paid thousands of pounds. I paid every single invoice that was sent to me immediately. Four years later I get an invoice from items they forgot to invoice demanding £728 asking for payment immediately. It's absolutely disgusting. I will never use this company again. Also, when the Fitter arrived, they said my door frame needed adjusted it'll be approximately £1200. I question the price and I was offered a 5% discount I got a second opinion from a carpenter It cost me £100 to rectify the frame work the job took 15 minutes How many people who don't question the cost do they rip off?

The lady engineer was very pleasant. Only thing was she had to come back later in the day when one contact was shown not to be working. But it was good she did that and everything was fine by the end of the day

The maintenance team have always been from a high calibre of professional. Polite, courteous and work with minimal disruption.

Great engineers and on time

Had a pleasant lady called Kerry just check my alarm system this morning. Efficient and friendly. Thank you

Team came somewhat ahead of schedule and completed a thorough service of the alarm system efficiently and within good time. Very polite and pleasant. A very good experience.

Friendly & efficient engineers

Tim observed our request to come after 10.00am and also phoned to let us know he was on his way. He did thorough tests on our alarm system and answered a few questions we had. A very positive experience.

The engineers are very competent and pleasant, and seem efficient. However, getting through to Banham on the phone to report a fault or arrange a service call is very frustrating. Their service dept appear to have insufficient staff answering calls and you end up going round in a loop for 15 mins (which you are paying for). I asked for my dissatisfaction with the process to be escalated with a manager but nobody bothered to call me back. Once you have a Banham alarm system it’s them you need to service it (against your contract) so it’s not like you can take your custom elsewhere. Would not recommend.

The technician arrived on time, put plastic covering on his shoes before entering, he was thorough, courteous and super helpful. Well done, a pleasure to have such a young efficient person in the house.

Just really nice guy, very helpful with further advice i asked about

Pleasant, Friendly , helpful.

All good well done

Good service, arrived on time. No problems.

Not particularly pleasant. Half way through one of the guys took a 10 min toilet break in our loo.