The guys attending stayed until the job was done. Even though we have a very antiquated system they were very helpful

Staff very helpful

Efficient & timely visit

The engineer was pleasant, punctual and polite. Unfortunately the fault that existed with the Intruder Alarm System was not remedied, and it is still a source of difficulty using the front door entrance. The alarm activates as we leave via the front door, the only way to avoid this we have to leave via the back door (through the kitchen).

On time, efficient and straight forward. Great services.

Engineer was first class. Your billing arrangements are awful. Charged in October, I think, and what was arranged for a service was cancelled the day before. Then had to wait a couple of months to do the service. So how's that going to work out for next time? Bill me in September and come in February? I feel like I'm being stitched up.

Experienced and knowledgeable staff

Both gentlemen were very efficient and friendly working through the house

The service engineer changed access/disarming arrangement for alarm to house during routine visit. I spent hours on the phone being passed from one technician to another, finally left hanging on for 15 minutes, before line went dead.Called again next day with similar results and poor communication. Engineer unable to re-attend to correct their error for 7 days. Not what they were and after 25+years with Banhams I'm looking to change provider. The only problem is Banhams use their own equipment which would all have to be changed.My complaint is not so much the engineer mis-setting the alarm but the appalling communications and back up service to correct the error.

The after installation service since having a house alarm fitted almost 18 months ago has been appalling. They didn’t contact me for the annual service (which I pay monthly for), so I tried to phone. They consistently kept me holding on the phone line for 25-35 mins, then saying they would call back within 24 hours which didn’t happen. On the automated callback system I never received a callback. Continually being told a ‘system’ problem. Extremely frustrated, I really don’t know where to go from here..

Fantastic service. He was very friendly and punctual , also had phoned on the day to confirm the time. Made up for the fact that we got missed for over a year for our supposedly “annual” service which we did not receive in 2024.

Polite and efficient young engineer

Prompt, timely and efficient

Good team of professional techs, checked the system. They were very neat and tidy. Changed the batteries and check all the sensors.

Very good service today, thank you.

Very helpful, ability to find and sort out any issues .

On time and very fast and efficient to service system

Efficient and friendly. Treated our home with respect.

Andy was punctual, professional and extremely courteous. He explained everything clearly, was able to repair my locks and left them in A1 order. I had complete confidence in the quality of his work, and it was a pleasure to meet such a nice man! Thank you Banhams.

Arrived on time was courteous and did the job efficently keeping me informed as to what he had found and done. What more could one expect!