Two months to repair a wing mirror and some minor cosmetic damage. Communication with repair shop impossible - never answered phone (20+ calls).

Dishonest Car Repair Company Risks Reputation by Falsely Claiming New Parts Were Fitted AD Williams Crawley Limited, a member of the AD Williams Group, claims to be one of the most respected names in the car repair industry. However, their reputation is now in jeopardy after they were caught misleading a customer this week, directly contradicting their core values of Fairness, Integrity, Passion, and Authenticity. The customer had chosen AD Williams after receiving a recommendation from Audi UK. During a recent visit to their Copthorne location, the customer received a quote for repairs and was initially impressed by the company’s reputation, noting that they were trusted to work on Sussex Police vehicles. Simon Halford, the Body Shop Manager, assured the customer that AD Williams was an Audi-approved repair center, with all repairs subject to Audi’s inspection to ensure they met the manufacturer’s high standards. The repairs involved fixing an Audi A1, which was only a few months old with just over 2,000 miles on the clock, following an accident in which the customer was rear-ended while stationary in traffic. The insurance company authorised repairs that included new front and rear bumpers, a new front grill, and a bonnet. When the customer returned to collect the car, they noticed several issues with the repair. The bonnet was missing a plastic trim piece, and the front bumper, which was supposed to be replaced, still showed scratches from the accident and had been poorly repaired. The customer challenged Simon Halford, who insisted that new parts had been fitted. When asked to see the old parts, he claimed they had been sent to scrap the previous day. Upon further inspection, it became evident that the parts had not been replaced at all. Halford later admitted this to Audi UK, who launched an investigation after the customer reached out for assistance. Additionally, it was revealed that the car had never been inspected by an Audi representative, contrary to Halford’s earlier claim. AD Williams has yet to provide an explanation for the misleading statements, but they have agreed to complete the repair as originally specified. The customer is still awaiting a response from AD Williams’ Managing Director, Stuart Bacchus. Sussex Police have been invited to comment on the situation, and Trading Standards has been notified. When choosing a repair company, it’s essential to verify their qualifications. Always request certificates of affiliation, and be sure to scrutinise any claims about OEM parts, warranties, and inspections by manufacturers.

Really impressed with the work I had done at AD Williams which was for some minor damage to the tailgate of my car. Simon and his team were extremely helpful and courteous they also cleaned my car and it looked twice as good as it does when I take it to the car cleaners! Much appreciated Simon.

The body repair work was good, and I'm really pleased with the results. However, the courtesy car provided was very basic, uncomfortable, and not enjoyable to drive. It would be great if the courtesy car options could be improved to match the quality of service on the repairs

Gerry was lovely and very communicative. Great repairs and great service!

Car picked up and returned. Great job. Quick repair as parts ordered prior to pick up. Super service.

My experience with Guy was nothing but professional.; he was approachable and he explain things to me regarding my car repairs in details very thorough and knowledgeable. Good job on the car as well.

From the initial call, to taking the photos, booking the collection, providing a courtesy car, doing the repair and delivering my car back to me.. the whole team were exceptional.. friendly, knowledgeable, and professional. Repair was completed within the 5 days originally advised, and far cleaner than when they picked it up!! Have a 3 year warranty on the repair too!! Thoroughly recommend - thank you Paul 😜

My experience at A D Williams was a positive one from start to finish I am happy to say that communication was excellent at all stages Including collection of my car and return to my address when car was fixed and repaired. The Quality of repairs are fantastic and the car looks like new together with the valeting I highly recommend A D Williams for expert repairs to your vehicles

Very very professional finish, very helpful and they did look after the car.

Absolutely rubbish service

Honest, Prompt to reply to queries and timely updates on status of repair

Excellent customer service! I can't fault the company or workers; my car was picked up and delivered back! very happy with the work carried out, my grey golf looks like the day i got it. thankyou to all the team and people who dealt with myself.

Great service from all or your team, from collection to redelivery. Car was returned and looked amazing, after having two accidents in 4 months, neither, I add, were my fault. Was so easy to deal with your team, especially Simon who was always available and kept me up to date on progress. Emily was also a little star. Thank you guys

My initial contact was with Sian who was very helpful and updated me regularly. The driver, Guy, was courteous and friendly. Overall a good experience. Thank you

We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep costs low. They even arranged to take it for its MOT which we passed as a result. It was beautifully valeted. I cannot speak too highly of their customer care. Our car was not an expensive model, but in difficult economic times they worked hard to ensure we could keep it going without refusing the job or hiking costs. If you need a job doing, do not hesitate to use them. Absolutely excellent.

Great service and communication

I damaged my car at the side rear on both sides,scraping the paint. AD Williams repaired and painted the problem to a first class job I couldn't have been more pleased,you wouldn't even know where the damage was. And they even Finished the job professionally by cleaning my car inside and out Can't praise them enough, totally recommend them

All the staff at A D Williams were helpful, professional and patient to answer all questions.

All the experience was great 👍 👌