I bought a Mustang Mach E from the ford store in their Ipswich store. I have nothing but positives with their team. From Conor to Josh and Terry. These three were amazing. Ford has screwed me a few times with the delivery and delaying and not giving me explanations. The team at John Grose tracked down the info and got my car delivered and got Ford on their gear. I had issues with finances and Terry helped me get reapproved for a loan. I would trust no one but this group for future car need even if they're 200 miles away from me.

Alex has been great and made the whole process easy. Even though car was delayed Alex kept me updated and provided me information. Would definitely recommend.

Alex was knowledgeable, friendly and helpful. He made the experience of trade in and purchase of new vehicle easy.

Always helpful ,good information and support.

Gary at John Gross & other members also, were very knowledgeable & friendly. Made us feel comfortable and not pressured. Bought a great Puma hybrid eco boost. Will definetly promote the show room.

Excellent company.Ryan was very professional and friendly,completed all the paperwork and ran through the workings of the Fiesta I was buying.I will certainly use John Grose again in the future.

Alex our sales man was very helpful .He even tuned in the radio for us and fixed the courtesy light

Helpful,friendly and knowledgeable as always.

Great service, dealt with an issue swiftly

Excellent customer service and Care.

We delt with Ryan at Woodbrige. He was extremely helpful, friendly and knowledgeable. It was a pleasure dealing with him. The purchase of our car was made easy. I would certainly recommend Ryan to family and friends

The salesman, Ryan Goldsmith, who has sold me all my Ford Cars in the past was, as always, fantastic and made the whole experience a pleasure rather than a chore. I actually looked forward to going to pick up the new Kuga as I knew that he would go through everything with me and, I anything was missed, I only had to contact him and he would be on it. Great service.

Picking up our used car today, 2 year old Sportage, let’s hope all the salesman’s promises are delivered at 10. Am

Arrived at John Grose Lowestoft on very wet and windy day . Dave was very helpful and knowledgeable and listened to our requirements. We bought our used car and are really pleased with it Would definitely recommend to family and friends. Mr & Mrs Davies

Me and my Daughter picked up our new car yesterday from James at John Grose Ipswich and the service he gave us made us buying a car so easy. He never tried to oversell or push us into purchasing anything other then what we wanted. He kept in touch with updates and was always polite and friendly. I would recommend him to any of my friends and family looking for a new car

Very good customer service

Easy going honest

Our experience of John Grose Lowestoft has been coloured positively over a period of time by the attitudes and knowledge of their sales staff. From the lease purchase of a Sierra some while back, via 2 lease purchases of Focus estates in 2017 and 2019 to our new lease of yet another Focus estate in Oct 2022 they have always been prepared to help above and beyond expectations. The fact that we will always make Grose our first point of contact when shopping for a new car shows the trust which we have in Alex Read, the man who has patiently answered our questions, and worked with us cheerfully to give us the solution that is right for us. This latest car has been beset by covid and parts availability issues, no fault of the dealer, but they have stuck by their original pricing to the letter, accommodated the previous lease overrun, and delivered the car to spec a few days ago. We are delighted. Many thanks Alex, and thanks to John Grose.

Thanks to Patrick with his helpful and professional advice and guidance, purchasing our C5 Aircross was a painless and straightforward experience. The Parts and Service departments have been set a high standard to follow!

I recently bought a Mazda CX5 from Ford, Lowestoft, some 200 miles from home. The vehicle was dirty when I viewed it and not much better when I collected it. The dealership offered to pay £50 towards the £100 valeting cost. The valet firm pointed out some concerns with the vehicle. Two reputable local bodyshops expressed the view that the vehicle had had extensive repairs and suggested returning it. The dealer offered to replace the vehicle from stock, a different make and model. Ultimately, they took the vehicle back and returned my trade-in, less the boot mat, which I asked to be returned. The sales manager said 'he had it in hand". I heard no more. There are no winners in this matter. However, I am retired and almost £300 out of pocket, in admin, fees, petrol etc. (and boot mat). Moreover. the matter left me feeling unwell.