I cannot thank all of the staff at Optical Express, Milton Keynes enough. Without exception, all I came into contact with, were warm and welcoming, from the reception staff, the opticians, nurses and the amazing surgeon, Mirna Belovari who did such a wonderful job of restoring my sight. I have no hesitation in highly recommending Optical Express Milton Keynes.

An Excellent experience All three employees of Optical Express were calm and very helpful. Though tired by the experiences I felt calmed by the surroundings, the space and the organised and diligent manner of each of the people who were excellent

Had consultation at St Albans for lens replacement. Staff and facilities were 1st class. I felt well informed before deciding to proceed. I opted for the Milton Keynes surgery. It’s was quick and painless, again, the staff were amazing and made me feel comfortable relaxed, talking me through every step. I had a check up 24hrs later, and I have 20/20 vision. I’m so pleased.

Thankyou lauren great service fixing my daughters glasses

Helpful, clean and mostly friendly. Plenty of information given and questions answered. Experience was clear ,what was going to happen and when. Waiting for appointments at the clinic always took a lot longer but was very in depth. Nurses in theatre could have been more chatty and reassuring. Andy was very friendly.

Tried to reschedule an appointment for next week, and was told i was going to be charged £50 to change the appointment. SO have cancelled appointment all together (same cost). Will find alternative provider with a more customer orientated focus on doing business.

Just been to Nottingham for a eye test today Always welcomed with a smile by the team

I was very impressed by rhe professionalism of the team and the state of the art equipment used. The team were courteous and polite and really put me at ease, answering any questions I had. I would recommend them without hesitation

The team at optical express were brilliant. Talked me through the procedure and made me feel really comfortable. The process was easy from first consultation to the surgery. The surgery was quick and seem less, no pain whatsoever, slightly uncomfortable but the end result has meant I no longer now have to wear glasses. Really really happy with the result and will allow my eyes to heal up over the coming weeks.

I was treated at the dartford clinic. Everyone was very professional and reassuring and took me through the process, answering all my questions along the way. The experience of the surgery itself was rather unpleasant as to be expected with any medical procedure, however the surgeon and team made it so much better by talking me the whole time and being so reassuring. Within 4 hours the discomfort was completely gone, and by the next day my vision completely restored. I highly recommend optical express dartford to go for treatment, as this has been life-changing for me!

Friendly staff

Friendly service and staff

My partner and I both have an appointment booked for March 15th for refractive consultations. My partner called last Sunday (March 9th) to postpone our appointments by a week so we can support a friend training for a charity run. We've been told that as it is less than 14 days notice, we will be charged £100 to move the appointments. I called Optical Express yesterday to double-check this and was told the same. I called their Customer Services (yeah right), and told the same. Having looked at a legal view of what is termed 'Short Notice', although not an absolute legal definition, 'Short Notice' is generally considered to be less than 24 hours. I object to being treated in this way with not a single shred of any real 'customer service' in any of the interactions I've had with this company. Considering that I will now be charged £100 for receiving absolutely nothing except for "see our Terms & Conditions' statements, rather than 'how can I help', I will not now be using their services, and will never, ever, be a customer of this organisation. I am also currently reviewing my options through my legal insurers. Note to self: If anyone charges for an appointment in advance, think twice before booking.

Very professional, explained everything fully in a friendly manner, would certainly recommend.

Had lens replacement surgery in Belfast after many years of wearing horrendous “coke bottle” style glasses. Had pain free procedure which was carried out on Monday evening at 7pm had bit of slight grittiness and watery eyes afterwards but a good nights sleep with no pain killers.Got up next day and in again for follow up check up @10.30 am to be told I now have perfect 20/20 vision. Absolutely incredible outcome wish I had done this years ago.Thank you so much to all of the incredible team in Belfast for their great care and for making the whole process so easy.

They’re lovely very friendly and soft spoken, they give the honest and best advice, loved it

St Enochs Store Always receive a high level of care and service from this store - both in person and over the phone. Simra and Naomi especially going over and above. Thanks girls!

The whole experience with Nottingham Optical Express was 100 per cent excellent . Everything involved in my treatment was professionally carried out. Must thank Elliemay for her patience in sorting telephone consent form for me. All in all full marks to Nottingham staff.

Unfortunately due to a problem with my cornea the lens replacement procedure couldn’t go ahead. The explanation was excellent, as was the speed of full refund and the after care call to ensure that I fully understood the issue was also excellent.

Very happy with service for my LASIK eye surgery, from per-op to actual procedure to post op care, could not fault them at all, wish I did this sooner.