Hi, I am waiting on a response to my 4 emails regarding cancelling mu order and getting a refund. Must one go to the Ombudsman te get any reaction? Order 000013780

I've been also waiting for my product for way too long now than the promised date....when I asked for a refund I got no response...😡please advise what is going on with my order!!!!Re: [#29874]

My order was not dispatched when promised in the week of 9/21, it got here today, and, I did not receive all the products that I ordered, as well as anything to justify that. I request a refund for my products or at the very least, the products I ordered for. I’m very unhappy with buying from this site

Karibaa order nr.#000013071, Order not delivered as promised on week of the 21/09. We have not been notified of any delays.

I have place an order on the 18th September when I try to track it, it says refund...what do you mean by that?? I have not received any refunds my order nr is 000013861. I don't want any part of this nonsense please just refund me.

Jonie you did not send me any email please refund my money I don’t want anything to do with your company. I have placed a order in June. I have received only one item from the 2 items I placed. My order number #000008104. I tried sending an email and calling the 084 number with no success. I would be happy if the company can refund me the balance of the items they never shipped.

I have placed an order on the Karibaa site, and the payment was deducted from my bank account. I only received a confirmation email from Payfast, none from Karibaa. Whenever I log into my account, it says that I have placed "no orders". I also cannot track the status of my order. I have contacted customer service support via email, the messaging function on the site and telephonically-yet received no response. Furthermore, the website is incredibly difficult to navigate and not at all consumer-friendly. This is, quite frankly, not acceptable service.

I placed an order at Karibaa on 16th September and the money was deducted from my bank account. If I go to orders it says: "You have placed no Orders." No confimation email was received, except the one from PayFast. I have online chatted to them twice and submitted an online complaint via the online form. No response. Update 21/9: I just received an email from Karibaa. Thanks to Trustpilot. Update 3/10: Received the parcel in good order.

Horrendous service!!

So my order was supposed to be dispatched today, this is the 4th time Karibaa had changed the date of disptachment off my order,,and I still haven't had any update.

SCAM!!!! Order no #000021517 I've since been waiting for my refund and zero response to my messages. Nothing has changed since I left my last review.

I want to order something really expensive through this website, but after reading all the reviews just in the month of September 2020, I am thinking that this company is fake and a scam. It is such a pity, because I really wanted to purchase this item.

I’m so dissapointed in this Company so much they don’t even deserve a 1 star, I wish there was a 0 star button , I ordered 2 kojic soap my order number is 000009978 since July it’s been almost 2 months now I’ve tried sending multiple of emails they dont respond they only respond once and talk nonsense say they will look into it but still nothing no communication their numbers don’t go through I’ve asked for a refund since long back till now ,,, and trust me I will go around in all social media and tell people who are innocent who might want to order from this company how poor the service is and how this company is totally a SCAM!! I will spread it that I promise you... You jst lie to people online and eat innocent peoples money , I am so angry and frustrated that money was my last money and I paid for the nonsense kojic soap which I didn’t even get till now .... Can I have a refund !!!!!!

Non existent service...still waiting for a "back office" to check an order.... I ordered a Breadmaker from Karibaa Order 10007on 22 July 2020 and was told it would arrive between 9-17 August. Having not received information about tracking my order I contacted them on their WhatsApp number on 13 August asking when it would be sent and was told it would be dispatched between 9-17 August. I resent a WhatApp on 17 August and had a message "Hi, let me contact our Back Office Team to check what's causing the delay". On 18 August received a message saying "Hi I have forwarded this to our back office team and they will send you an email regarding this, kindly wait for it" . On 22 August I sent another WhatsApp which was never opened asking "Until When I should wait?" I sent an email on 22 August to which came back with: " We apologise this is taking some time. We will be checking on this with our back office etc..." Email Messages from both Reynan and David at Customer Care. What care!

Can you please confirm that the order ID #000010471 has been dispatched? It was expected by 17th of August. Unfortunately this review is the only option where smb is still replying. Neither email

Karibaa Im still waiting for the email that you supposedly send me yesterday.Im done with this.Seems to me this company are not legit.I want my money back or else Im gonna take this matter further.

I'm customer no 000011589. Thank u Karibaa for my order.

I have paid for a laptop and emailed you proof of payment as requested. I further have been trying to reach you on the phone but is voicemail and something about your business operations is very worrying. After reading every review and comment, I am a little skeptical about this transaction. Dear Karibaa, please ensure my order is on the way, or I have no option but to escalate this. After my purchase on your site, I have had multiple issues with my credit card. I fully believe this business is a scam and is stealing from people. If you have not sorted my issue in 24hours, you'll be hearing from the Federal Authority and my lawyers.

I ordered and paid for multivitamins and chamomile tea from Karibaa since 4th August 2020. There was no acknowledgement of either the placement of order or payment until I contacted them. The person responding to my messages apologised and requested that I sent my email address on 11th August when I again contacted the office. I sent my email address promptly and that was when I was given the date when I should expect my order to be dispatched, and that the tracking number will be sent - over a time period of 8 days (17th-24th August). As at today, 31st August, 2020, I have neither received a tracking number nor my orders. Though I have requested for a refund of my money since 25th August, Karibaa is yet to respond to me. Whoever manages the company's WhatsApp promised to look up what was happening since 27th August, but he/she is yet to get back to me. Can someone please let me know what is happening? My order number is 000010796.

I placed my order to the value of almost R900 in 22 July, I've still not received my order even though I got a confirmation email that it would arrive between 8-16 Aug. Tried calling but got voicemail that the messaging service is full and emails doesn’t get returned.The customer mail a-dress comes back as a ' Delivery status failure'. Very concern about this….Pls Mr. Karibaa, contact me and let me know what is your plan of action