I made an order with kariba 10 Feb 2023 value at R2793, for text books.. I was told it will arrive early March, dololo, that didn't happen.. then I had to write a review in order to get a response, and they said the week of the 20th march 2023, it's 23 march, still no response, when I call, they tell me, they don't know what I am talking about... I am actually opening a case now because they stole lots of money from me.. I have tried to be patient, but they don't do their part. I want my money back, and I will do what ever it takes to get it back.

I placed an order on the 12.01.2023 and made payment, my order was confirmed on the 16.01.2023 as I received am email stating they received my payment. My order number was 000003931. On the 16.01.2023, I received an email from Karibaa stating my order was out of stock and the email mentioned I will get a refund within 7 working days. The email requested my banking details to which I submitted the same day(16.01.2023). On the 24.02.2023, I received an email from Karibaa stating they are sorry I have not yet received my refund. I have tried to call and email since then with no luck. Karibaa stole R627.00 from me. DO NOT BUY FROM KARIBAA, they are worst.

#000022201 Placed 29 Nov 2021 - Nothing received.

Order number #000000539 Placed on 13 Sep 2022. Payment acknowledged. Nothing received, despite five follow-up emails and attempts to call the helpline. There is clearly something very wrong at Karibaa. At the end of November I gave up hope and asked for a refund but never heard from them again. Be very wary.

I placed an order and paid for it on 19 December 2022 at Karibaa.com for carpet cleaner. I got an email to confirm that they received my order and payment. On 22 December 2022 I receive email from Manicaa Sales stating that my order will be deliver beginning of XXXX week, when I asked what date is XXX? I only receive automatic reply email that ticket has been created. Emailed again on 9 January 2023, again receive email that ticket has been created. On 11 January 2023 somebody phoned me without giving name, and said that my parcel will arrived on 16 January. By 30 January I send email again to asked about my parcel, receive ticket email again. Ons 9 February I decided to phone the company. They told met that they are going to refund me due to OUT OF STOCK item and send me an email asking for my banking details. When I asked when refund will be done they reply withing 7-14 working days and that I will receive proof of refund on separate email. Sent emails on 23 Febr, 28 Febr, 1 March and 6 March, withou any reply, phone 11 times and receive only the automatic answering message that consultant wil answer soon without any answering. Still wait for my refund that should been done before 28 Februarie 2023!! It is now more than 24 hours later since I got the feedback that my refund will be done within 24 hours. Still no refund!!! This I am going to report this company at the Consumer Protection Commission!!! Please don't buy anything by Karibaa they are definitely a scam!!!!! I received my refund for above order this morning. Precious send me her email, and at least she come back to me. But I will never order at Karibaa again.!

I have an order#000003081 for 3 books from Dec 2022. I was told via an email from Manicaa Sales that I could expect the delivery on 16 Jan 2023. I asked for an update on 23 Jan 2023. I was informed on 26 Jan via an email from Manicaa Sales that my package had been delayed by a customs issue which was rectified. I still haven't received the items in Mar 2023. I have written emails to customer support at Karibaa on 9, 21, 23 and 26 Feb, asking for an update. All I get back is an automated email telling me that a ticket has been created. Then nothing. Today I tried calling the Jhb office on 0115687959, and spent 10min 22sec listening to a voicemail about getting connected to the next available agent but no such connection. It's a totally unacceptable business practice and service.

Ordered a book on Order ID: #000004959, 8 Feb 2023. Cancelled immediately after receiving a email of 30day wait. Sent 3 follow-up emails and received no reply up till now. Only confirmation of the order. After reading all these reviews, I am wondering if this a scam website...

I ordered on the 23 December 2022 , order 000003167 and on the 9th Jan 23 i was told my order was out of stock and i will be refunded but now my emails are being ignored not even getting updates on my refund and its already March. Poor customer service

I posted a review on the 13th February regarding my experience with Karibaa. Miracles, out of the blue I received an email offering me a refund, which I quickly accepted, and today the money was in my account. Wondering whether my earlier review was to blame in some way, but it seems unless you get sh!tty sometimes, nothing happens! Anyway, grateful I received my money back.

On 16 February I've placed an order for a carpet washer (order 000005230). The next day I received confirmation that my order will be processed and thereafter information that the item is out of stock and that I will be refunded. This will happens within 48 hours but it was also mentioned that it might take slightly longer due to high volumes etc. Refund was promised within 7 working days. My bank details were requested for the refund which I submitted immediately. Then, I tried to contact them by telephone with no success, my e-mails are ignored and not even an attempt to update me on anything.

Ordered a Lego set for my Son's Bday, after ordering and paying via EFT realised the item won't arrive in time and subsequently cancelled my order and requested a refund the following morning. The order was placed on Wednesday the 22nd of Feb 2023. I only received an email from them on Friday as follows: "Thank you for your order from Karibaa.com. Once your package ships we will send an email with a link to track your order." No contact details nothing and no reply to my cancellation request! I then sent 2 more emails requesting a refund but received no response as yet. Karibaa responded to my refund request late afternoon on Tuesday the 28th of Feb confirming the refund has been processed. I received my refund the following day. All I can say is that I am surprised that they actually refunded me. If the communication could have been more efficient I would have been a lot more trusting and at ease. As a recommendation to Karibaa - make sure you phone lines work, update your website with a physical address and respond to emails promptly. Also make available card payments, not only EFT.

Order no #000001482 did ask for a refund on the 9th November 2022, everything was processed on the 14th November 2022, till now nothing has happened and they don't even respond to my emails anymore... #Scammers

I cant imagine that this is legitimate at all! There are no shoe sizes to ANY of the shoes offered online. How is that even possible? Should people order a shoe for thousands of rands and then just hope they get a shoe-size that might fit? Also no responses to emails enquiring about this. This MUST be a SCAM!!!

I ordered a book on the 20 December 2022 and received an email that it will be dispatched in the week beginning 9 January 2023. It is now 11 February and I have still not received the book. I have written several emails to support but the latest answer was that deliveries take 10 - 25/30 working days.

I order two books on 28th November 2022. One book was delivered late December. I have emailed them continuously for feedback on the outstanding book but get this ridiculous response without any further feedback. "Our team has headed home to their own gardens for the evening. We’re in the office every morning at 8:00am, and we will respond then. Talk to you soon!" Pathetic and unprofessional service! Still hoping that they are on planet earth and I'll get a response some time.

I ordered a package on the 30th, i had to call again on the 18th to find out what is happening. They did not even process the order. So they tell me the package will arrive on the 25th, today and guess what no package. I contacted them today and they said it will arrive the end of the week. No tracking number nothing and the person behind the phone is not very helpful. I read online all the reviews and i am afraid that i won't get this order. Everyone say's they are scammers and atleast 70% of the people did not receive their goods...... What am i to do? I tried to reverse the funds at my bank but they say it is likely so that i will never get my money back......

l bought stuff here, but they don't give you any information about the tracking of the purchase or anything all you know is to wait and l mean for 2-3 months without the thing.Please sort you stuff out and give me my stuff

I don’t believe this is a legitimate company. I have tried emailing and phoning on multiple occasions and there is no reply. I ordered a book many months ago and it has not arrived. The address listed in Johannesburg does not exist.

This is most definitely the worst e-commerce online shopping experience. I ordered some books (Order number #0000003394) for an amount of R1247 on 3rd January 2023. I received an email stating I would receive a response in 48 hours. On 11th January 2023 I sent an email to their Support Address and have not heard a reply. The contact number 0115687659 does not get answered. Shocking Customer Service and I am wondering if my ordered books will ever be delivered or if this is just another scam website. No way to contact Karibaa as they have no social media handles or any other way to contact them. Please be cautious when placing orders at Karibaa.com

Karibaa does not even diserve any star.Ordered hockey bags in May 2022 and NEVER reiceived them! 15 girls went on tour with no bags!!! NO REFUND GIVEN AS WELL! EMPTY PROMISES , will blame delay in delivery ,promise to refund inn90.days then 48 hours .It is allread January 2023. NOTHING NO PRODUCT OR REFUND! UNTRUSTWORTHY! MASSIVE FRAUD!!