Staff are always pleasant and helpful. Would highly recommend, have been a customer for years now

Easily arranged installation. Very helpful guidance from the installer. Happy with the service and easy to manage on the app.

I had a brilliant experienced with the customer service dept to sort out few things and got sorted.

Agent knowledgeable. Installation engineer experienced, helpful and patient. Tech support easy to access and helpful.

Brilliant service and all explained simply thanks

Keith was absolutely excellent. 100% recommended

Very efficient good people

Very efficient and tidy .very prompt installation..

Keith the engineer was very helpful

So easy to deal with. The guy who called me initially to explain the deal available and how Home Secure works was so lovely that I didn't bother enquiring around and I'm glad I didn't 😊 Just got my alarm installed last week and so far so good.

I had to unplug my alarm system. My alarm has been seriously acting up. I got no calls from Homesecure because my system is unplugged . It is still unplugged and I was given no resolution yesterday when I spoke to Deirdre O’Connor? Not a happy customer.

Great service. Installed, tasted and the technician explained everything in a friendly way. I'm really happy with Home Secure service. I came to them by a friends referral, and now, I'm the one referring them.

My initial experience with the after-sales service was extremely disappointing. While the equipment itself is mostly fine, dealing with issues has been frustrating, with promises of call-backs that were never followed up on. I also found the 90-day notice period for cancellation unreasonable, and my interactions with the call center staff lacked empathy, with rehearsed responses and an initial refusal to escalate my concerns to a manager. However, after posting an initial review, I was contacted by a manager who went above and beyond to resolve my issue to my absolute satisfaction by displaying genuine empathy and a desire to actually understand the issues and frustration I had felt. Their approach demonstrated the highest level of person-to-person customer service and restored some faith in the company. While it’s a shame this level of care wasn’t present from the start, I do appreciate the manager’s effort to make things right and would make me more likely to recommend the company again in the future.

Have had nothing but problems with our monitored alarm! constant faults in hub with system going offline and not being able to arm or disarm the alarm. Issues with keypad and batteries also. Anytime I ring they ask customers to fix fault themselves or pay a charge for someone to come out. Would not recommend homesecure, has ended costing us more in the long term with faults.

Ordering was very straightforward. The guy who installed it was great. The system is very easy to manage via the app on my phone.

Very pleased with my alarm system. Thanks to Anthony.

Jonathan was great in sales..explained the benefits and options..not pushy...no pressing....when l placed order on Thursday..Sarah from appointment rang me on Friday morning..explained person would be in contact to arrange time..Pierce texted me Friday evening to install at 9am Saturday morning.arrived bang on time..installed and explained everything perfectly.myself and wife very satisfied..👏

Easy to deal with

The engineer was helpful to me as I am an older person, as to how to manage the system. He was clean and tidy with installation and left no mess in the house. I am satisfied with the installation Mary Stiles

The technician Keith was friendly and excellent. He explained everything in simple terms making it easy to understand how the system works. The installation was done perfectly with no mess left behind. Highly recommend.