Les articles sont magnifique mais les services sont très peux professionnel!!! J'ai passé une commande de maillot de bain en avril on ma encaissé des frais de port ainsi que le maillot de bain, hors je n'ai toujours pas réceptionné mon maillot de bain, pour ma part je suis très déçu je ne commanderais plus même si les articles me plaise beaucoup.

J'ai passé une commande le 18 juin et payé un supplément de 18$ pour une livraison dans les 5 jours. Ma commande est un article très saisonnier. J'ai déjà envoyé un message à la Rosegal qui promet une réponse dans les 24 heures, nous sommes 72 heures plus tard (sans compter le weekend) et toujours aucune réponse. Voilà une entreprise à éviter à tout prix

commande passée le 8 avril 2019 payée avec paypal ... suivi de mon colis a Hong kong après impossible de le tracé ... écrit 2 fois comme mon colis allait en «belgique plus long de livraison que les 2 semaines prévue ... 2 juillet 2019 je les ai contactée par téléphone unilingue anglophone et encore je suis pas parfaitement bilingue et je parlais mieux qu'elle ... Et sa solution que je réécrive au support de Rosegal ...J'ai contacté ma banque canadienne les informés et il font un suivi ils ont 100 jours maximum pour répondre a ma banque après et bien je gagne par défaut j'ai fait affaire avec WIsh j'ai jamais eu de souci ... alors Rosegal terminé a évité ... et Facebook devrait arrêter leur association avec eux car moi la situation comme je la vois est que j'ai été fraudée ... voilà Lyne Gratton

J’ai passée commande le 24/06/2019 et j’ai été débité toute de suite sauf que je n’ai pas reçu de confirmation sur mon adresse mail, et je n’a Pas à suivre ma commande car sur mon espace client c’est Marqué 0 commande, et je ne peux même pas les contacter car il faut sélectionné une commande pour tout réclamation... pourtant j’ai la preuve paypal avec le numéro de commande...je les ai comme même envoyé un email via paypal sans aucune réponse... je regrette vraiment ma commande... commande numéro :ZP1906241631479126

Used to be a nice site but now they price gouge everyone with shipping fees! I wont order there again unless they change shipping to free or a reasonable rate.

Helt ok att beställa från detta företag men läs ordentligt gällande storlekar och eventuellt byte/returer.

I placed my first order with Rosegal on 13/05/2019, and there was a stock issue with one item however the support team did not hesitate to help resolve the issue. I had a partial shipment and there was no issue to refund the outstanding amount for that one item. The clothing arrived fast, and the measurements were 100% correct. Enjoyable shopping experience!

Пожалуй, это самый отстойный интернет-магазин из всех существующих.Это даже не магазин, а китайская шарашкина контора, впаривающая барахло очень плохого качества по завышенным ценам и способная вести диалог только в русле "моя твоя не понимай".Сайт не доработан.При оплате заказа деньги снялись, но всплыло окошко:"не удалСЬ платеж.Пожалуйста, оплачивайте ещё раз".Пришлось отменить платёж и вернуть деньги через банк.Но, через пару дней, деньги с карточки снялись волшебным образом, а мне пришло радостное письмо из этого магазина, что мой заказ отправлен. КАК такое могло произойти? Не от того ли, что так много личных данных при регистрации? Не знаю. Дальнейшая переписка со службой поддержки магазина-это разговор слепого с глухим."Мне не нужен ваш товар, я отменила заказ на сайте"-"Спасибо что вы наша магазина, продолжайте платить"..Вот и поговорили...Плюнула, и пошла забирать посылку(деньги-то уже уплачены).Из трёх заказанных позиций пришло две вещи.Качество китайское в худшем смысле этого слова.На ярлычках один размер, по факту-одна вещь размера на три меньше, вторая-на пять размеров больше.Возврат, а точнее, его обработка в этом магазине-23$. Это дороже, чем присланные две тряпки.Выброшенные деньги.Рекомендация одна-обходить стороной подобные магазины.

I received my order and I am more than very satisfied with the items I received in fact every thing was perfect and I will be shopping and recommending RoseGal to everyone I know.

Thank god i only bought 1 shirt. I wanted to find a site where I can order my clothes. I order an extra large. I swear it wouldnt fit a 5 year old. It wasnt a mistake on there part. It was not even close to an extra large..why even ask someone the size when your just gonna send something totaly different..what a waste of time and money..and what do u think im gonna waste more time sending it back ..dont waste your time ordering from this site. Trust me it wont fit..

I BOUGHT 5 BATHING SUITS! TERRIBLE QUALITY! MADE VERY POORLY AS WELL! I STRONGLY URGE EVERYONE TO READ THROUGH MY WHOLE REVIEW BEFORE BUYING FROM THESE FOLKS! THEY WILL DO THIS TO YOU WEATHER IT IS A UNDER GARMENT OR A T-SHIRT! THEY WILL NOT GIVE YOUR MONEY BACK! WISH I HAD READ THE REVIEWS FIRST! 1 out of 5 bathing suits fit properly. All 4 high waisted suits were more like a "1XL" instead of the "L" I ordered. I spent over $100 and they will only offer $34 back. for 1 of the suits they are giving no credit at all because I chose the wrong size. Whats the difference in them being to big and me choosing one in the wrong size? Either way none of them fit and on top of all that the protective lining is still in all 4 and I tried them on with under garmmets!The wiring in the tops poke out majorly! I believe their size chart is way off because they should have fit! Also, I would understand the policy a little better if they would refund all of my money and give me at least a full store credit! I contacted them threw their return department and was told ..... Their reponce: We are extremely sorry for this inconvenience. We are committed to resolving this case to your satisfaction. Please consider the following options: Option 1: Resend a New Item We can resend the same item in another size free of charge. For this, please provide us with the information below: A. Your correct size. B. Confirm your address: Option 2: Full Refund to Your Rosegal Wallet as Store Credit. In addition we will also offer you extra points to your Rosegal account for discounts on your future purchases. (You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points. If your payment method is Rosegal wallet, there is no more points refunded.). This refund will be processed within 24 hours Option 3: Full Refund to Your Payment account We can refund you in full to your original payment account. -For PayPal account holders, please allow up to 48 hours for the transaction to appear on your PayPal account. -For credit card refunds, the transaction will appear within 7-14 business days. The exact length of time is dependent on your card issuing bank. As an exceptional offer, you can keep the item(s) and do not need to return to us. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it. My Response: I would like to choose option #3, FULL REFUND to my credit card. I do not like how the wiring sticks out of those tops and the high waisted suits do not look right on me if they were the right size. I will have to do bikini bottoms with longer tops like the one that did fit correctly. So I just want to make sure that I am reading correctly.....I do not need to return the items? If I do I need to know where to return them to. Me again: Hi my order # is ZP1906172056205016. I am referring to all 4 high waisted suite not the Bowknot. The bowknot fit perfectly. The others are way to big and I would have to have a totattly different size in bottoms than top. If that makes since. Below I will list all 4 item #'s that I am wanting to return for a refund back to my original form of payment. Item# 397838201 (to Big) Item# 399857401 (this one was switched to an XL somehow and it should have been a L) either way to big Item# 436971601 (to Big) Item# 440903401 (to Big) How do I return theses items Them: Dear Beverly, We are extremely sorry for this inconvenience. We are committed to resolving this case to your satisfaction. 1.For 397838201，436971601，440903401 We are sorry that the swimsuits and underwear are all personal clothing, even you returned the items to us, we are unable to arrange the secondary sales. Hope you can understand this issue. As for the specialty for swimsuits and underwear , please consider the following options: Option 1: Quick Partial Refund to Your Rosegal Wallet as Store Credit. If you choose the online Wallet refund we will refund you 34.41USD and in addition also offer you extra points to your Rosegal account for discounts on your future purchases. (You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points). This refund will be processed within 24 hours. Option 2: Partial Refund to Your Payment account We can refund 34.41USD to your original payment account. -For PayPal account holders, please allow up to 48 hours for the transaction to appear on your PayPal account. NOTE:As an exceptional offer, you can keep the item and do not need to return it to us. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it. 2.For 399857401 We checked the order and the size is XL which you have purchased it, it seems that you did choose wrong size. Actually this isn't our mistake and we are sorry that there is no compensation for it. So they are telling me that because I ordered the wrong size in one of them on accident that I don't get anything at all for it. That's total BS! HIGHWAY ROBBERY AT ITS FINEST. GUESS I NEED TO STICK TO BUYING FROM AMERICA! CHINA WILL GET NO MORE OF MY MONEY!

only half my order came. Their customer service is terrible. The contact function in the ap is awful and times out too quickly to actually resolve customer service issues and there is no way to retrieve the conversation later. I would give one star, but the item I did receive was cute. next time I'l save my money and buy from amazon

This place is a fraud!!! I urge EVERYONE do not shop with them. I ordered a bathing suit with them using pay pal in hopes to get the bathing suit within 2 weeks. I noticed this method still said pending so I asked customer service how could I get the bathing suit quicker they then told me to the order using a credit card and wait 5 days and ask for a refund for the other so of course I listened and 5 days passed the money from the first account got taken out of my account so I reach back out to them NOW they are falsely lying stating that they never received payment for this bathing suit so I can’t get my refund. I have sent them PROOF of my bank statements showing that the money was taken out of my account so they have received payment but nope they are falsely lying and do not want to give me back my money for the first order. The money is clearly out of my account they see the proof and want to lie and say they haven’t received payment from my bank when my bank has told me they have received it. so now I am out $50+ dollars and guess what the reordered bathing suit they told me to reorder to get to me in two weeks someone told me that it would NOT get here in two weeks so I was falsely given information on that as well. Definitely some fraud activity going on and I will be seeking legal action.

I definitely recommend rosegal.com for a decent online purchase. There was a couple issues, but the majority of my order was great. Any issues I did have were fixed by staff, using the Support Center, they are fast and polite and helpful with the questions I had.

Excellent company! So many cute outfits and items and they're just as cute when you get them! Customer service is also great! If you happen to have a problem with your order, they will kindly and quickly make it right.

I love the site. It has a very wide variety of items, and plenty of clothing styles to choose from. The prices are moderately cheap as well. There are many sales and promotions. Most items ship, and arrive, very quick. I had a problem with only one item. I ordered it just as it was running out of stock. I ended up waiting almost two months before it arrived because we had to wait for the company to supply more. Rosegal support was sympathetic, and got the order processed as soon as it came in. The customer support options are a bit limited, so I hope they update their support system to give more options for customers with questions.

I had ordered a swimsuit! Honestly, it's one of the best looking swimsuits I've owned, and it actually fits my body type very well. My only complaint would be that I had ordered it at the beginning of summer, and it did take over a month to receive.

Great quality product fit beautifully and made well.

I love this store! I love all of my orders and I have never had a problem. All my items are beautiful and fit me very well.

Shipping is timely and I have received my items in very good condition. Rosegal store is the place to shop. Love it!