Excellent customer service! I would have rated 5 but I think the instructions on the day of exam is a little confusing. There is a check-in button but it doesn't tell you how early you should connect and you're directed to a page where you are asked to update details, but once you update, it does nothing so you think you're doing something wrong. It also seems to be a redundant button.

I managed to finish my Prince2 Foundation Exam and got my certificate within seconds of completing it which felt great.

clear communication

Good set up and great way to familiarize with the Australian nomenclature. I find that some questions are really hard because of the syntax, that makes it hard for a non-native. Although i understand the concept, i struggle a lot with making sense of the questions.

Great materials provided that helped me pass my exam. Including a PDF version of the PRINCE2 manual. My exam proctor was lovely.

Issue was taken care of in a reasonable amount of time

Had to wait 2 months for my results

Prince 2 Foundation in Project Management. Great material for studying, reviewing and testing knowledge. The exam is safe, intuitive and the instructions are clear.

Exams can be stressful and therefore having a smooth, simple on-line process, skilfully guided by proctors, makes the whole experience a lot easier to manage. My invigilator made sure I understood what was expected and how the interface works. It allows you to focus on the actual examination and not worry about the mechanics of set up and etc.

The proctored exam conditions are too stringent. Many people don't have a personal laptop to take the exam, or their laptop does not meet exam requirements, so they have no choice but to use a corporate laptop (one provided by their employer). Very often, corporate laptops have security applications running in the background. This is to protect their machine from imposters. You should not ask candidates to turn this type of application off during the exam. Your rules are "all applications must be turned off". This shouldn't be the case for security applications.

Very User friendly Interface and supportive proctor

The process was smooth, the host was very helpful and patient while I set up my end. All worked as expected!

As expected

The proctor was great, the system is easy to use and simply works. The experience was positive and I am impressed on how well everything worked. Being my first test done this way, I was not sure what to expect but the process and the staff were on point.

Initially I was a bit lost as I couldn’t hear nor see the proctor. After a while, when I sent something on the chat, there was a response. However, when the exam started the proctor left their mic open which was distracting and I had to repeatedly ask to mute themselves. When they weren’t responding, I messaged them on the chat box and then they muted themselves. Additionally, there was an instance when the exam was stopped apparently because I was too close to the screen and my face didn’t fit the frame. When I didn’t understand what happened and asked as my mic was open, no one responded. After some time, I opened the chatbox to see a message there and then fixed my position. The exam then resumed. On this instance, I felt it was necessary for the proctor to unmute themselves and provide the instruction instead of dropping a message in the chatbox.

The Peoplecert portal was well designed with the login having access to all my key exam links resources and the booking experience to completion was excellent for the exam.

So many emails you loose any information which might be mildly relevant. You must do X, Y or Z but in reality some aspects don't seem important at all.

Taking the exam at home is a nice option but can be a little stressful when you have to re-jig your exam environment at the last minute. Not the best way to start a test.

On the my first booked test I spent 90 minutes trying to share my screen with no success and had to rebook the exam. Really awful system, not user friendly at all

The learning materials are great, how to book onto your exams is not the most clear though. I have book and passed by Prince2 exam, but now I cannot see how to book onto the practioner exam which is paid for.