Found an extra billing from the rental agency, Europecar, for returning the car to a different city. That cost must be shown upfront and it was not. Onus was on me to call their customer service and try to get reimbursed. Disappointing. - Lela Kouyoumdjian

Great experience, would use again.

After being a loyal customer of yours for years without problem, this time was the rental from hell. FIRST, I was not given the the small stick shift car I asked for. They gave me an automatic large Citroen, who's transmission was failing. SECOND, I took it back because it drove so badly and there was not another as I had ordered. THIRD, when I took it back on the second day to cancel the order, they told me I was going to have to pay for the 3 days anyway and this time offered me the car I had originally asked for later on the last day. FOURTH, they charged me over 65 Euro ON TOP of what I had already paid, $107 USD for. I paid twice and they told me the entire rental was only 65 Euro. FIFTH, they said there were only 27 KLM used, but they counted the KLM the agent had used when he brought it over from another location and the 4 turns around the area to park. That should not have been my responsibility. SIXTH, I had to fill the tank and it cost me just over 15 EURO!!!! EXCUSE ME, but even if I had driven 27 KLM, which I didn't, there is no way on earth that it I would have to had paid that much. This means that the tank was not full when I received it. VERY UNHAPPY CUSTOMER.

Great prices and excellent customer service, been coming back for 14 years.

We rented a car for pick up in Vienna. An economy car and ended up with big car that was terrible. Steering off and hard to drive. Also, we believe they gave us that car because it had tags from Itlay and we were going to drop it off in Italy , so we drove iit back for them and had to still pay $300 up charge.

I have used the Peugeot Open Europe service three times. Each experience has exceeded expectations. While there is a bit of paperwork to do before hand it is clear and easily managed. The car I ordered was there and delivered promptly and efficiently. An added bonus is personalized Shuutle to and pickup to the terminal. On my last trip I had a very early departure and called ahead to see if they could be there earlier than opening hours. No problem. Will use again.

Kemwell has been our car rental company of choice for many years now. They have provided wonderful service and great value. We have rented with them in Italy, France, Ireland and now England. This latest rental was waiting for us at the EuropCar location at London Heathrow. Everything was as expected and the desk agent gave us an upgrade that was much appreciated. (Not sure that had anything to do with Kemwell but a nice addition to the story). All in all we will continue using Kemwell for all of our European rental needs.

Their customer service was exceptional. I was stranded by roadside assistance & they assisted me with this & followed up, to ensure that I was safe & that my vehicle was exchanged.

Despite not having exactly the car we contracted for, they provided an acceptable substitute. We actually had an accident with the car, and they provided a second one with minimum paperwork. Easy before hours return at airport. I'd use them again.

GOOD VALUE AND MET MY EXPECTATIONS

We have had good experiences with Kemwel, renting in Europe 2-3 times per year for over 10 years. Kemwel US has provided very good service, the cars have worked well, & the European companies have been reliable.

Kemwel always has the best prices for the rental cars! They can rent you a Hertz or Europcar at a better rate than Hertz and Europcar!

simple and cost effective

We booked online and everything went smooth and easy. Definitely use them again.

Perfect. Easy transaction. Nice people!

Used Kemwel for many years without a single problem.

For the last 15 years, when travelling to France, Kemwel has been my "go-to" site for reserving a car. I have had great service and in checking other sites for price comparison, I am never to find a better price elsewhere.

I have been using Kemwel a couple of years now and it has always been easy to book online, pay by card and use my drivers license from the USA. Also I usually leave early in the morning and they give a ride to the airport even if the office is not open yet.

I think dealing in France and Europe with car rental is very difficult..there are many hidden charges u must be aware of

Everything the promised during the rental process, they delivered. I have use this company many times with positive results.