Most abysmal call centre service support to date. Passed on twice, went through validation 3 times and had to explain the situation each time. Question was in relation to life support equipment rebate. They left a message to call back, first two operators had little to know idea what I was talking about. The first thought I was after live support. Eventually found someone to help that tried to advise my application was expired? How does an application expire? The form was signed in December by my doctor and it’s now February? My patience has expired and moving on from this experience

I never thought I would be ripped off by an energy supplier until I used AGL Energy. I was living with my partner in a studio apartment. We chose AGL, believing that a major player in the market would provide decent service. However, I was shocked when I received a bill charging us a staggering AUD 1,000 for the first month for just two people in the household. Notably, we were not visited by any meter readers. We contacted customer service—despite the incredibly long wait times on the phone—and they tried to justify the outrageous bill with ridiculous excuses. Long story short, we had to pay the bill first, and AGL converted part of that amount into points we could apply to future bills. We honestly felt taken hostage, and every month we worried that they would overcharge us or scam us with unexpected bills. There were no meter readings; instead, they relied on "estimates" because it was during the lockdown. We genuinely didn’t believe we used that much gas or energy, but we accepted it to avoid dealing with their terrible customer service again. DO NOT USE AGL ENERGY! They will rip you off if they can.

Large Credit dissapearing overnight from my account, AGL justify that by reconfiguring old bills. The resolutions team do nothing, constant problems with meter installations, wrong totals on bills being sent. Hours of my time spent arguing with different teams no resolutions provided, basically they do not care at all about their customers, they are a nightmare to deal with.

Im receiving subscription emails from AGL But I STILL can not get the app working to pay my bills the parent email password prompts don't work, phone calls to AGL seem useless too.

AGL Your service for internet is appalling with internet!!!!!! To reconnect a service when disconnected is below 0 any other company it’s done automatically and your tech support is useless certain hours not like other companies 24/7!!!!!!

The process to connect electricity were great, however, after the electricity is connected, I was told that the rate has changed. I know I have a choice to leave, but it was just connected a couple of days NOT event a month yet.

I was provided with a final bill,, which was paid. But then they are now harassing and intimidating me to pay some extra. This extra cant be justified ???? Is this really a professional company ???

I set myself up as Authorized Representative on my mother's energy account some time ago as her health declined that allowed me to handle her bills & to ultimately disconnect her energy from her village unit that had solar panels as she had recently moved into a nursing home. Her account had over $1000 in solar credits that I thought would be automatically credited to her bank account that was registered with them. I received a text on my phone that I needed contact AGL to arrange the refund. The first person I spoke to was of no help whatsoever and kept saying that because the account was closed they no longer had access to the bank account registered with AGL. Next thing I was told was they had deleted my contact details and I was no longer the authorized rep and to grant the refund they needed to speak with the original account owner. Well the original account owner is now in a nursing home due to significant cognitive impairment and is unable to hold a meaningful conversation. After getting nowhere with the first person I asked to be transferred to a manager (A30019581) who refused to give her name as at that stage I was looking to make a formal complaint that AGL had lost my details on my mother's account and appeared to be refusing to refund the credit. After a long heated discussion she asked me to email the POA yet again as she did have access to the registered bank account (so previous person lied to me) and could then transfer the credit today. She told me that what I was asking her to do could be a scam even though all I was trying to do is credit the refund to the bank account that was already registered with AGL for bill payment as direct debit. I say AGL are totally incompetent, unprofessional, uncaring and has stupid policies that deletes important account information on disconnection but before all items have been resolved. After this experience I will never deal with AGL again. I am sure if we had owed them money on disconnection they would have debited the bank account straight away and there would have been no discussion around scams or access to banks accounts. After reading many other similar reviews about refunding credits it is very clear that AGL are making this process as difficult as possible hoping that you will eventually give up. On one review I read the reply from AGL thanked the person for the information as it would be used to improve their customer service. Clearly no action has been taken to rectify the problem so it must be company policy to act this way.

Very poor customer service, difficult to get help from anyone. After having consistent issues with my internet since moving, I tried calling for assistance. I was left on hold and eventually gave up and hung up. I decided to send an email through instead, and after a week of no response I tried calling again. Eventually I got through to someone who was somewhat helpful but after some checks said it's not their fault, I'd have to call a technician. When I asked if the upgrade to fibre would fix the issue and how I go about getting it installed, all I got told was I'd get a notification at some point. Can't say I've been impressed with their service and am considering moving another provider.

Can't change my plan on the app or on their website as it keeps asking to update my details. Contacted support and they kept asking me to try online. Took about an hour of back and forth before they changed it. Most frustrating hour of my life! Will definitely changing to another provider but will most likely incur a cancellation fee, no doubt! Also can't even find my account number on the app to add to this review lol TERRIBLE...

We signed up to NBN with our electricity, such an inconsistent product. Decided to cancel. Took 2 months at $90 a month to get it cancelled and over 10 phone calls. Beyond difficult beware this is really a scam. I would not recommend this service at all

Was straightforward to signup and received timely notifications on the status of my account activation.

Due to the unsatisfactory performance of AGL's Internet division, my subscription was cancelled, and prior notification was given to ensure a refund. AGL subsequently issued documentation indicating an $18.90 credit, which could only be retrieved by providing banking details to an overseas call center. Upon requesting payment by cheque, it was communicated that AGL no longer issues cheques. Additionally, when asked to apply the credit to either the gas or electricity account, it was stated that this was not possible, despite AGL's advertising that all accounts are managed in one place. The call center assistant, "N", repeatedly insisted that bank details were the only acceptable method for processing the credit. It is imperative that AGL empowers their assistants to resolve such issues or, when necessary, escalate the call to a supervisor. When requested for a reference number or operator number to have evidence of the call for further correspondence to AGL, it was refused. On this occasion, AGL's service was inadequate, and they still owe $18.90 credit for over two months. If an AGL account is not paid, AGL charges interest. It remains to be seen how they will respond to owing a refund and not paying it with interest.

Issues I have had AGL forcing a meter upgrade twice: The first was declined with no issue. The second attempt of AGL I was informed the day before of the meter upgrade. Upon calling they informed me they had no record of the refusal. I then informed AGL this was a breach of the telecommunications act and if anyone stepped foot on my property the police would be called for trespassing (the only way they canceled the booking). NBN overcharging/plan changes: The price changes at random you will be overcharged and/or doublebilled for dates. You are only credited on your next bill after a call to let them know. They will do this without you knowing so check your bills!!! NBN outages: The fist call center tells you after 45min of testing and failure it is your routers fault. (I think this offshore call center is paid by calls that are not escalated) Got through to the onshore team and in another 30min it was fixed after they contacted their supplier. Horrible experience to get the fix. Electricity and gas: Check your meter readings!!! AGL energy supply: Power outages aren't reported correctly in my area. The only way you know its not just you, after looking it up, is to walk outside and talk to your neighbour.

In my honest opinion, NEVER invest your hard earned money with AGL for solar panel and/or battery systems because when problems arise you will be fobbed off, dismissed and ignored. Over twelve years ago I paid over $13,000 for a 5kW solar panel system, probably equal to double that in today's dollars. They had their electrician come out for a "PVP audit" and while here he determined I had at least one damaged solar panel, supposedly guaranteed against faulty workmanship for 25 years. He showed me how this panel was warping upwards in the centre but for AGL they have declared it is from hail damage so they refuse to acknowledge it as faulty and covered by warranty. Tell me how hail from above could possibly warp a panel upwards from below? The electrician turned off my solar system due to a claimed potential fire-hazard from this one solar panel although being told by a panel cleaner as much as three years ago of the fault. Since then, many exchanges with myself and AGL have resulted in nothing, even as almost four weeks since this switch off and even as I know this panel has survived as much as three years in this condition. I was told by Guilia at AGL that they would be having discussion on this matter and hopefully this issue would be resolved for me days ago now. Since then, crickets! The only option they gave me was that the same electrician will come out and he may be able to get just six of these panels working for me, but that work will be at MY COST! So for one, and possibly two of their faulty panels they have offered me NO alternatives except by their attitude to put me in a situation of completely writing off a 20 panel system. No offer from them at all of replacing this one or two faulty panels, even with me willingly accepting second hand panels that must be out there everywhere as scrap. I'm just left hanging as a pensioner with ever increasing bills, and that is with a company that has had almost 50 years of loyalty from me. Latest: It is now two weeks to the day where I had an assurance from Guilia at AGL's Solar and Battery section that I would be contacted by them to at least try and find a resolution to this issue. It appears she has been instructed by those higher up at AGL to use the same tactics as the USA's Health Insurance Industry of "Delay, Deny & Defend". During my last phone call with her I almost pleaded with her to at least direct me to ways to get their solar system up and running again, even with just 18 panels in operation or to maybe get hold of a couple of replacement panels that I would even pay for. Having to pay for their electrician to come out and get just six out of twenty panels working at best is surely unacceptable. Help, assistance, guidance, options of any sort?? Nothing! A product rating of 93% negative as compared to their biggest competitor of 20% negative reveals it all. They are contemptuous to their customer base!

I closed my electricity account with AGL yesterday after many years with them. Have now gone to a different provider. The people answering the phones give you wrong information all the time. They just lie to you as well.. When you phone in your held online for a very long period and the same when you go online chat. It’s became mentally exhausting just the thought of contacting them.

Over 4 years ago when my mother died and was $2469 in credit, I found a copy of the bill after her estate was finished and all bank accounts closed. I got a cheque in the name of Deceased estate of Aileen Russell and I can not get it cashed. I have tryed putting it in my bank account and they returned it. For the last 6 plus mouths I have been trying to get AGL to resend me another cheque but with everyone telling me Bull shit. Now I have to get a letter from my bank manager staying that I didn't cash in the cheque.

I recently had solar installed and immediately stopped receiving updates on my usage through the app. When I called AGL, they blamed the solar installation and told me to wait for the actuals to be reported. They assured me there would be a 'bill block' until then. Today, I received a bill based on estimates! This was not the agreement! When I called again, they claimed there was a minor error in the readings, but insisted the bill stands as actuals. Yet, my bill still shows estimates! My solar exports are a joke. I'm credited only 2.5-3kW during peak sun, while my system produces much more. They blamed my daytime usage. I checked at 14:00 on a sunny summer day when no one was home, and it was still just 3kW. My system generates more than that even on cloudy days. The representative then cited my highest energy usage of 40kWh. I told her that's an extreme case, but even then, I should be credited for 40kWh, not the 20 they're showing. She should have done the math before dismissing my concern. This is clearly a meter issue. She then threatened that I would be charged if a meter check found no fault, which is utterly irrelevant here. Due to their faulty app reporting my readings as estimates, I've potentially lost credits for my solar export, which AGL has received for free. If the app reported correctly, I could have arranged a meter check sooner instead of losing a month's worth of export credit. Once my meter issue is resolved, I will be leaving AGL. Their complete lack of integrity and customer service is appalling.

Having been a long standing Telstra/Bigpond customer for many years, and after long deliberation, thought I'd give AGL Internet (Southern Phone) a try, and see if I could save a few $'s. Technical support staff were very difficult to understand, accent wise, some gave incorrect information to my questions, which I unfortunately believed, many promises were made but not followed through, speeds were terrible, hardly ever reaching half of what was touted, internet always too slow to load pages, had to use my own mobile to gain access, WiFi continuously couldn't cope with an extra mobile on WiFi, always dropping out or timing out. Waited for over a week for my modem to arrive, also wanted a home phone which was a huge mistake, without a home phone for more than 10 days, despite numerous calls, in the end I gave up, and went back to Telstra, all sorted within a few minutes. Speeds were tested using speedtest.com, despite using AGL's suggested speed test, which always gave enormously higher figures. Should have done my due diligence and believed all the poor reviews, but in the hope of them over exaggerating, I mistakenly tried AGL. Never again! Telstra might be a little more expensive but consistently reliable, excellent understandable Support staff and a far better product.

The WORST support service. Useless message feature which will leave you hanging for months without shit resolved. agl messed up customer’s connections by connecting to a wrong address and was unable to recorrect. Customer service spent MONTHS asking the same questions back and forth about personal details, solar system, life support ect and did nothing! Then on a random day you’d get a mail saying they would disconnect your energy if you don’t set up the correct address - WHICH THEY FAILED TO DO! Seriously stupid is an understatement