Bike was delivered in good time for my Easter holiday and easy to set up.

I found out the bike came broken, the gear is not working, I am trying to file a refund.

Everything was running smoothly then I found the courier had just left the bike round the bike even though it needed a signature

Hassle-Free ordering and fast delivery. Almost full y built bike. Just had to turn the handlebars and put the pedals on

Great customer service and great choice of bikes!

ease and speed of delivery

Overall it's easy to use the Salary Sacrifice process. However, it's a pity you use the RRP and not the actual price that the bike is advertised in the shop when working out the actual salary sacrifce (~£2700 against ~£2200)

Very helpful and prompted me with friendly reminders when I hadnt completed the process.

They kept me informed of progress and the bike arrived on time

Great Service from start to finish!

Cycle Solutions’ side of things went really well - prompt despatch of my bike, and good comms to let me know what was going on. The bike was well-assembled and all the tools needed to finish the job (stem/bar alignment, saddle raise, and pedals attachment) we’re supplied. My frustration was with the couriers: FedEx Express (née TNT). Their delivery slot was a whole Thursday - up to 18:00 - which they failed to meet. Having stayed in to sign for the bike, I totally get there’re unforeseen circumstances that crop up, but to have no contact at all during the day was pretty poor. I re-arranged online for the next working day, I was a bit surprised by a courier at 07:40 on Good Friday - which hadn’t been an online option, and again without any comms. Overall: get your bike from these guys, but take delivery date-times with a pinch of salt. It’s not going to be Cycle Solutions that colour your experience, but you might not get to play with your new pride and joy as soon as you think!

An initial issue with being sold old and discontinued stock but this was rectified. Also, delivery times are very slow as they items they say are “in stock” are not with them but rather in stock with their suppliers who they then have to get them from. Misleading.

Great communication, time slot given, delivery flawless.

Very helpful and informative, would order again in the future.

Brilliant! Smooth & easy doing business with 4* Sorry cant give 5 has to leave room for the improvement 😁

Seamless transaction from ordering at work on The Scheme to delivery. Fantastic service all round!

Bike arrived on time, but it was poorly packaged. Quite loose in the box, no protection or padding or cardboard dividers between frame, wheels and frame tubes. Only one thin piece of cardboard which was insufficient in terms of protection. There was also paint chipped away by the crank, size of a 10 pence piece. After fitting the pedals and handlebars, I found the bike to be unrideable as the indexing and cable tensions were totally skewed. Also the brakes were soft in the extreme with minimal braking power. Had to take the bike to a LBS to rectify these issues at cost to me. In future I would opt to collect a bike from a scheme partner store (for the same reason that many people do not trust Halfords to assemble bikes).

Great people to deal with and very professional so I'm very happy manythanks

Quick service with lovely customer service! I had ordered the incorrect size for my height which they noticed, made suggestions (at no extra cost) and provided the correct size of bike.

Great customer service - managed all the CTW paperwork and delivered quicker than anticipated.