Ordered new bike via the cycle to work scheme for the first time, I was surprised how quickly it was arranged ordered and delivered very pleased

Incredibly easy order process Received a phone call the following working day to discuss the order and make sure everything was correct Receive a follow up call to inform me of delivery date Ordered Saturday and received on Thursday. Can’t recommend enough.

Quick delivery and helpful with any queries I had

Really good customer service, did everything I expected on time and to my satisfaction.

Every step was made simple, from choosing the bike and accessories to placing the order, I was then called to confirm if I was the correct size for the model of bike I had chosen along with confirming what my monthly sacrifice would be, delivery was super fast within 48 hours of confirmation, items as described. Great experience dealing with cycle solutions.

Great support and easy to order

Really helpful, great delivery, would highly recommend

Superb communication and super fast delivery. Thank you.

The customer service and communication by the company has been excellent. I would have no hesitation in recommending them.

Efficient and accurate service.

A very straightforward, easy to use process. The oders was dispatched and received very quickly

Website is simply to use. Was a great experience. Great value very happy with my bike. Delivery was quick and simple too. Can’t complain. 😁🤝

Delivery service is poor - still waiting on my bike to arrive after a series of errors made by the delivery company despite being very specific about when I would be available to deliver

It was a swift process with my cycle to work scheme. Absolutely quick responses, everything was signed and approved online, and my bike was ready in no time. Amazing experience.

My work limits me to Cycle Solutions for our Cycle to Work Scheme and I spent nearly a month working my way through their stock of electric bikes. I, eventually, saw I could actually buy my bike from another company but it had to a dealer 'approved' by them and I called their Customer Services and found the sellers of 2 bikes I had seen advertised, were not approved, so could not get those bikes. During the Christmas / New Year holidays, I saw another 3 bikes from other sellers but my voicemail messages to Customer Services to check if these sellers were 'approved' went unanswered. After 2 weeks (and 3 calls), I emailed in and received a reply a day or so later where they explained the section of their website allowed me to check if the seller's approved, myself. You have to log into Cycle Solutions through your employer's Cycle to Work Scheme (in my case it was Edenred) and then scroll down on the home page and click on the banner saying "Order Via Partner Store". Just above the map is a small search bar where you can type in the name of the seller to check if they're approved (just remember to also select "Name of Shop" as the search defaults to "Place/postcode"). Another pointer is to speak to the seller - in my case, I had been told to fill in the form and Cycle Solutions would sort the rest out. To be fair, once I submitted the form, I got a reply and notification I was able to pick up my bike within a few days but when I went to the shop, they didn't know anything about my order and had to check with their Head Office. They, also, told me that my bike was advertised as being on sale so incurred a 10% surcharge! The guy in the shop said that had I come into the shop and spoken to them first, they would've told me all of this but, at any rate, Cycle Solutions should've made me aware as they (apparently) know! Slightly disappointed with Cycle Solutions, if this is the case and my purchase was made more complicated because the bike was £2,999 and the surcharge would've taken me over the £3,000 limit. It took a bit of negotiation and I accepted the same bike but with a slightly smaller battery so it all worked out in the end.

super quick reply from cycle solutions bike was in stock and delivered within 48hrs brilliant company.

Excellent communication and delivered when they said they would

A little tricky to work out how the process of applying at first but worked perfectly once I got going

Really easy process and I got 20% off products in store when I picked up my bike!

Great bike at a great price combined with excellent service