As my bed was delivered on a Friday, I had to wait for Monday for the team to pick up the email from customer services about the missing parts. It would have been nice to have assembly instructions and a care guide for the bed. This was an expensive purchase and a bit more care could have been taken on the call from the customer service advisor.

My experience with Bensons, from choosing and ordering to prompt delivery by most kind and helpful delivery men, was outstanding.

Friendly staff spent time with me looking around great job

Excellent service from staff member Liz in the Cardiff Gate store. She spent plenty of time with us allowing me to try the bed we had come in to look at and to try several mattresses whilst providing us with all the information we required. The store was clean and tidy and had a lovely calm feel to it especially with the lovely relaxing 70's music playing.

Ordered a mattress in the Orpington store, to be delivered to an address near Glasgow. Also booked the removal of an old bed. Orpington store service was first rate. Delivery guys slid the old bed along our hall instead of lifting it and caused damage to our brand new wooden floor. To be fair, they did not try to deny it and we were contacted later the same day to figure out how to proceed.

Very happy with the helpful, friendly staff. Polite and knowledgeable.

Disappointed with Pricing & Customer Service We recently ordered a bed from Bensons for Beds and were told there was no way to reduce the price. However, before it was even delivered, we found out that it had been discounted by £200. When we reached out to Bensons, they refused to price match, citing their strict ‘7-day policy.’ The lack of support and flexibility from their customer service has been incredibly frustrating. It feels like they take advantage of customers, refusing to make things right even when it's clearly unfair. I wouldn’t recommend shopping here unless you're comfortable overpaying and dealing with unhelpful customer services

Avoid Bensons for Beds – Unfair Pricing & Terrible Customer Service Bensons for Beds is a company that takes advantage of its customers. We ordered a bed and were explicitly told there was no discount available. Yet, before it was even delivered, the price was reduced by £200. When we contacted them, they refused to honor the new price, hiding behind their rigid ‘7-day policy.’ This is nothing but a greedy, dishonest way to do business. Instead of valuing loyal customers, they take hard-earned money while offering zero flexibility or fairness. Their so-called policies are just an excuse to avoid doing the right thing. If you value transparency and good customer service, avoid this company at all costs. They do not deserve your business.

Money-Grabbing Company – Avoid at All Costs! Bensons for Beds is nothing short of a scam. We were outright told there was no discount available on our order, only to find out the same bed was reduced by £200 before it was even delivered. When we confronted them, they refused to honor the lower price, hiding behind their ridiculous ‘7-day policy.’ This company does not care about its customers – they care about squeezing every penny they can from hardworking people. Their policies are designed to rip people off, and their customer service is useless. They take your money, refuse to do the right thing, and leave you feeling completely cheated. Do yourself a favor and shop elsewhere. Bensons for Beds will take your money and give you nothing but frustration in return. Absolute disgrace of a company!

My order was confirmed on 12/29 with delivery date "to be arranged" Got delivery update on Jan 17 that the delivery will be on 3/14. A bit surprised that it takes so long for the delivery. Luckily my new home is not ready yet so it's ok for me but may not be so for others.

The sales assistant was extremely helpful and gave us plenty of time to understand our choice of mattress and the type of bed frame we were interested in. He couldn’t have done more. We hadn’t expected to order on the day but we’re so impressed by his service and the quality of bed and mattress we decided to place our order there and then.

Friendly staff, good services. I’ve got really good deals in bundle, so I would recommend my friends.

Easy to talk to no pressure and lots of held to sort out the mattresses I need hood old customer service

Excellent all round.

Quick and helpful service from the member of staff.

Everything from start to finish for the bed etc., and kept in touch very regularly. All Staff excellent.

The lady assistant and the gentleman was absoloutly brilliant,I went in to queary my wardrobe drawer that was damaged accidentally by myself i called the insurance because I live on my own I'm not very good with things like this,they looked into things for me without no trouble whatsoever And sorted it out due to insurance had run out only 3 weeks ago,they found out the price and ordered me another one to purchase it took the worry and stress off me I was so thankful and grateful for all there help

Helpful staff

The sales rep was so calm and patient with us throughout the whole process.

Both male and female employees at the aylesbury store were very helpful in assisting me in purchasing a bed in everything a big thankyou yours. MR jeffs