Ordered online, delivered on time with care and consideration. Highly recommend to anyone looking for quality furniture and good service.

Gorgeous sofas. Very pleased with quality and comfort.

Excellent service, arrived on time and was delivered into my flat. Beautiful unit, very pleased with the quality and the look.

Everything was very simple and quick and the furniture looks great. Packaged well and delivered efficiently.

Fabulous furniture and flawless service

From simple order process to well arranged delivery excellent. Delivery driver unpacked and removed packaging and sofa is now adding to our new home.

Fast efficient delivery, high quality furniture.

Really well packaged and really pleased with the tables

Love our new sofa

We had a very bad experience with our purchase of an Ercol Teramo Superking bed recently, which is a shame as the bed itself is very nice. For a bed that costs over £1,000, it had shockingly poor workmanship on key components that hold the bed together. And the company’s response was underwhelming and disappointing. On 8th November we ordered the bed frame from a retailer. On 28th November it was delivered but wasn’t assembled by the delivery team, because we were still awaiting delivery of our new mattress later that week. On 3rd December we unboxed the bed and tried to assemble it. It was clear soon after beginning that the bed frame had significant faults, particularly with the 6 sets of pre-drilled holes (3 on headboard and 3 on baseboard). The first fault was the size of the holes. These were far too small. We attempted to screw in the screws provided, but they would not screw in and were clearly splitting the wood. The second fault was the alignment/placement of the holes. Visually it was obvious that some holes were not aligned. When we lined the holes up against the bracket, only 1-2 sets didn’t have issues. One set of holes were drilled in incorrectly initially and the covered. On another set, one of the holes was totally misaligned. We had to disassemble what we’d started on the Ercol bed, and then reassemble our existing bed all over again. On 4th December I notified the retailer of the issue. He forwarded our issue to Ercol and requested the quickest way Ercol can resolve this. On 7th December the retailer gave an updated, he said Ercol would send out a technician to fix it, and that it would take approx 48 hours for them to get in touch to arrange an appointment. I later got a text message from Emmiera Group for booking an appointment. However, the earliest available appointment was 27th December. I called customer service to confirm that was the earliest availability, which they did.  Waiting 3 weeks was not an acceptable solution to us as we had guests staying with us before Christmas. I notified the retailer about this, *he agreed it was completely unacceptable* and said to give him 24 hours to see if he had another solution. On 8th December the retailer called with an update and went over 3 options: (1) return the bed and get a refund; (2) try to source a local technician ourselves which the retailer would pay for up to £60 or so; or (3) the retailer would travel down to London (a long journey for them) on 15th December to try to fix it. We’d need to wait 12 more weeks if we wanted a replacement. On 9th December we measured screws and holes with calipers. We think screws (excl threads) were 3mm diameter. The holes were much smaller — not even a 2mm drill bit fit in. After consulting an engineer, we expected some of the pre-drilled holes would need to be filled with a dowel, glued, then new holes drilled. We decided to go with Option 2 (we found a local carpenter who could do the technician’s job for them). On 11th December I contacted Ercol customer service to report all of these issues. On 12th December we got a reply: “This is certainly not the standard of service we strive for.  By choosing Ercol our collectors should always be confident of receiving furniture of the highest of standards and are disappointed to hear that you are unhappy with your bed frame purchased through [xxx] our approved stockist. We do understand that is seems easier to deal with ourselves directly; however, we only ever conduct our business through our stockists. and do not receive/store customer details.Our retail partners handle all communications and relationships with their  customers. We will stive to work with them  to reach a satisfacory conclusion” On 14th December (unannounced) we got a text early AM from HomeServe saying we were booked for an “All Day” appointment. We’d done nothing to initiate it. It was a waste of time. The technicians had no info about the issue, and thought they were there to assemble a bed (not do a repair). They warned us that if they tried and failed to repair it, we'd risk our refund, and their recommendation was to decline their service. Concerned, we called the retailer afterwards. They hadn't coordinated the visit, and assured us an attempted repair wouldn't risk a refund. Our carpenter visited later as scheduled and fixed the issues. We heard nothing further from Ercol. UPDATE (POST ERCOL REPLY) (1) Contrary to Ercol's claim, we didn't refuse repair. On 14th Dec, the repair team recommended to us that they NOT fix the problem. They weren't comfortable fixing it, and told us that if their repair was unsuccessful, we'd risk our right to a refund from the retailer. (2) We received £60 from our retailer. This covered the cost we paid out of pocket to fix the bed. We received no further compensation from Ercol or the retailer at any point.

The new table was delivered on time and the team assembled and took away all the packaging as well as explaining how to insert extension piece and remove the legs for future reference.

Our whole experience was excellent. We received a dining table of very high quality in perfect condition. We had chosen for it to be delivered and assembled. The guys who assembled it were brilliant, very discreet and very quick. They even took their shoes of without that being requested to keep the carpet clean!

Pleased with our purchase, delivery as promised

Fast delivery, quicker than was quoted and extremely helpful when I had to change delivery address. Thanks

Went to the Ercol factory to see the item I was after. The staff were friendly and helpful. Subsequently order the item online and this was easy and straightforward. Delivery was free and arrived on time. Whole process hassle free. I’m a happy customer.

Gorgeous tables

Kept me informed when delivery company delayed, plus have dealt with ercol before, so know they do what's right

Excellent product – real solid wood – with excellent design. Bought through the outlet, which meant the price was very reasonable.

This table is exactly what we wanted. It is used as a desk and it looks good and it feels good. Timeless.

Quality as expected! Excellent and delivered 2 weeks early!