Fantastic staff in erdington, very pleasant and helpful, never visited the shop before and they made me feel very welcome and at ease 😀

Great personal service. Kind and made me feel at ease. Professional team.

Really friendly helpful staff explain everything fully

Very professional. Have previously purchased watches from H and T, which have always been positive, but completed my latest transaction with Alexander in the Swansea store and I must say, he was outstanding. Great employee, very polite, knowledgeable and professional. Very pleased with my latest purchase and would like to convey my thanks. Regards, A. V. Flay

Friendly staff so helpful I am severely disabled and they were very understanding took ther time for me very patient with me cos of breathing difficulties would definitely recommend 👌 these well done 👏 to the lady who served me thankyou for all your help much appreciated 👏 💐 xxx I visited the stockton on tees store always a friendly smile when entering the store thankyou again xxx

First time in his shop, Absolutely Brilliant service by Parthee. Would recommend this Bletchley Store ... Definitely will be back .

After being a customer for 7 maybe 8 years the county rd shop in Liverpool showed me just what they think about long standing customers! Now I was told I could make easy payments via their app however after trying a number of times even with the help of their customer relations frankly it was a waste of time! The vendor H&T refused to accept payment although my card wasn’t a problem when I used it in store so to save me time and expense and travelling on four buses each time I wanted to make a payment after all it’s not my fault their app is useless so I asked for my item to be transferred to a near by store I didn’t realise greed came before a customers inconvenience I’ve never known in all my years using H&T That they would disregard my loyalty and be more interested in shop profits! So now not only have they lost my custom But I would not recommend them to anyone else! I’m not interested in hollow words of excuses or half a complaint answered as promised here’s my response to your lax a daisy attitude And uncaring mentality I don’t think much of your customers relations either But I do thank your shop manager from the Liverpool city centre! Tracy she was helpful in my moment of stress and anxiety! This is how you’re supposed to help customers! But you can be sure as a company I want nothing else to do with you! Well done H&T

Leah was amazing ,straight forward transaction and she explained everything in details

I placed 2 orders for view in store, unfortunately the other item was currently on transit when I placed the order and was been sold, my £25 was not refunded at this stage. When the other item was delivered to the store for me to view, I did not like it and I was immediately refunded. I asked the manager about the refund for the other item and I was told that it will going to be refunded. As I was the store already and asked the manager about the other item online that I am interested with, I was told to order it and addressed it to that store so that he can give me further discount and the deposit for the other item will be deducted as well but did not clarify that I should order it as View in store instead of buying it online. 5 business days later, the item was delivered, the manager and no one in the store is trained to adjust the watch links so that I can use it straight away. I mentioned again the £25 deposit that hasn’t refunded yet and he said that he will look into it and took the order and VIS number. I then received an email that the refund was been action on 30/01/25 while the deposit I paid left my account on 03/02/25. I am traumatised by the experience H&T has given me considering that it is my first time to do business with them.

Beware of all H&T stores as their prices for buying gold are completely different. I called three stores in Surrey and was quoted £803 - £1120 for the same amount of gold which is quite concerning.

In early January 2025 I decided to sell two Britania coins. I phoned H&T and 1I was offered £920 per coin. I informed the shop assistant that EVERY responsible gold dealer in the UK was offering £2,230 per coin. I asked why H&T pawnbrokers were trying to con me out of £2620 on a single transaction The shop assistant replied, "That's our company policy". I emailed H&T pawnbrokers head office and I received a reply stating, everything I was told was correct. I written back, 'is it your company policy to pay 40% of the going exchange rate for scrap gold (bullion price) instead of paying what the gold is worth? They didn't respond. Be very, very careful if you are considering using this company. Remember, their company policy is to rob you of as much as they can. Since then, H&T pawnbrokers have sent me a responce, it states:- Based on the above findings we do not uphold your complaint. Yet the reply on-line says, Please give us more information so we can look into this. They are con merchants.

Very knowledgeable staff, friendly and fast, Great experience.

Shocking. Took a watch in for valuation in Woolwich and was offered under 20% of its value. Really recommend going elsewhere. Complete waste of my time and a blatant attempt to rip me off.

Fake gold coin!! I recently purchased and received a 1/10 gold coin from their online store. I also bought a sigma pmv machine over Christmas, just in time it seems. I tested the coin multiple times comparing it with a full oz version and It tested negative on every try. I contacted H&T online who suggested bringing it to a branch to let them file it down. But if it was real I'd have a damaged coin and as its bullion I'd have to keep it. I refused that option and after negotiation was offered the option to post the coin back via special delivery. I did this and was shocked that I'd received a refund by the next day with no explanation or apology. I appreciate the fact I was refunded but with no reply? I can only then assume it was a fake cpin as the machine had indicated. I feel this was poor customer service although the lady who answered the phone was polite. To not even acknowledge receipt or apologise after id sent the coin back is unbelievable and I feel extremely unvalued as a customer. This definitely justified buying the sigma machine and i was a loyal customer but will be very wary of making any future purchases from them. Thanks for your reply but I will use your online customer portal to enter my details for security and data protection reasons.

I tried to attend an interview in the Harrow on the hill branch, where the employees were visibly rude. The manager Sean told me to give him 2 seconds and I said ok, then he proceeded to laugh around with the other colleagues and make me wait 30 minutes! Very unprofessional service to work with let alone use.

January Squeeze, that’s how it felt, just before I was able to pawn my bracelet. A lovely lady by the name of Felicia, in the Woolwich Branch helped me when I thought I would have to spend a lot of money getting my jewellery. She explained the exact process and that they are there to help. Thank you to all at the Woolwich store, especially Felicia ☺️

I had a fantastic visit at the welling store. I went in to get a price for a old charm bracelet and necklace. Tony was extremely helpfull friendly and knowledgeable she made my visit a excellent experience. I will be returning again a lovely branch with great staff.

I had a wonderful experience from start to finish. The team was incredibly welcoming, making me feel confident and well taken care of. Special thanks to Clara and Raj for their outstanding service!

Be careful guys I purchased 2 items and they never sent the gold bar and just made up aload crap that it's coming elsewhere obviously part of the con here! I see many of them available in chatham branch then went online to do it. All part of the scam I guess but I'm glad I paid with PayPal because they will return my money! I've left many negative reviews for this business! No clarity what so ever! Called and they just said same old crap.

Brilliant service, recommend 👍💪