ICE Comms

Crewe House, CW2 7BX, Crewe, GB
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4.50
Based on 920 Reviews

5

86.85%

4

1.85%

3

0.11%

2

0.11%

1

11.09%
About ICE Comms

Contact Info

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Jane Miller
United Kingdom | 12 December 2024

Excellent service from Summer, Rachael and Kurt installing the new handsets

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Brian Hoskins
United Kingdom | 12 December 2024

David Smith was extremely helpful and friendly. I was set up on the system easily . Questions answered immediately. Thank you

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Annalise Myles
Germany | 12 December 2024

Thank you to James for your support with the recent two orders. You provided a service which was prompt, professional and efficient. Thanks Annalise

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Jacob M
United Kingdom | 10 December 2024

Had an issue with a phone on our contract that required an eSIM replacement, emailed support who assigned Maria to sort it for me who was extremely helpful, she got my replacement set up and sent out super quickly. Really good service.

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Tony
United Kingdom | 10 December 2024

Chloe was really friendly, helpful and efficient in assisting with my switch to an eSIM. Excellent service!

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Steve
United Kingdom | 09 December 2024

AVOID this cowboy rip off company at all costs. They sent me phone recordings of our communication but didn't have the most important recording of our first communication, how convenient. I've had nothing but lies and misleading sales talk. Also my sim keeps losing network connection and I'm forever having to go through trouble shooting even though I have a 2nd vodafone sim directly through Vodafone, I never have a problem with that one. You just get passed from pillar to post and everyone saying "there's maintenance at the phone masts in my area" Well, my other vodaphone sim card works perfectly fine. Now waiting for my 3rd sim card to be sent out. Definitely won't be renewing or recommending this company.

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Craig Macfarlane
United Kingdom | 09 December 2024

Summer provided me with the perfect solution to my request for assistance without delay and without any fuss. Awesome job Summer. Would give you 6 stars if I could.

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STEVE PHILLIPS
United Kingdom | 06 December 2024

Kaya has been a great help. She was super fact and efficient with what I needed, thank you!

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Simon
United Kingdom | 06 December 2024

Summer has worked hard to resolve our issues and they have been completed to our satisfaction in a very timely manner.

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Miss Stevens
United Kingdom | 05 December 2024

Been on the phone with Nervada today very helpful friendly and patient. We had a problem with the line due to an engineer fault. Nervada stayed on the phone even facetime so he could see the problem for himself. I didn't make things easy as I was a little clueless but he was very friendly and patient. Excellent service.

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Jagoda Wedel
United Kingdom | 05 December 2024

Great customer service by Nevarda

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Anthony Gary
United Kingdom | 05 December 2024

VERY EASY TO DEAL WITH AND PRICES ARE COMPETATIVE.

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Metro TV
United Kingdom | 04 December 2024

Many thanks to Summer at Ice comms, we had a problem with our base station, and she bent over backwards to help us out and make the problem as easy as possible. Summer phoned us back with her progress and kept us informed. We are very pleased with the service we received.

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Steve Davies
United Kingdom | 03 December 2024

Fantastic service by Bailey at ICE; sorting my requirement with ease

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Carl Hewitt
United Kingdom | 03 December 2024

Rachel's support was very prompt and very helpful in helping us create & setup a dedicated Xmas voicemail message during our Xmas closure. Very impressed!

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Navid Varnaseri
United Kingdom | 03 December 2024

My biggest mistake was to go with this company, horrible 3 years contract, No signal , No signal, No signal , last time when I put message here they called me and said please delete the reviews and we will change your SIM from Vodafone to EE but after over 6 months they didn't back to me , Now 2 difficult years of my contract finished mad sadly I have to wait another year to be free from this company, I have 3 contract with them 2 iPhones and one android, I have signal problem on all of them, funny things is I bought pay as you go Vodafone SIM card , my phone works perfectly and I have signal , there is Issue with service they are providing .

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kerry
United Kingdom | 02 December 2024

5 star service, Caitlin very helpful

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Udra Ramudit
United Kingdom | 02 December 2024

An absolute nightmare .they phoned me constantly even when I told them I was not interested. Promised me the world did not tell me there is no cooling off period. At first tried to sell me business contracts to replace family and friend sims to say everyone did this. Then when I told them I would not they replaced them with 2 sims at higher costs as I could not cancel . They did not tell me how the buy out or how the discounts worked before the contract was signed. Even when I told them I had cataract surgery and not well they kept phoning and emailing me to sign the contract. Very pushy with a lot of unsolicited calls which I would imagine is illegal.Eventually signed out of pure frustration for them to stop phoning me. Now I have realised after reading the contract they have misled me into a contract which I'm unhappy about and breaching the ethics of any contract of how it was sold etc .i have requested for them to cancel and take back unopened phone and unused sims and await their reply. This review is from UR Electrical installations limited.

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JUNE GILMARTIN
United Kingdom | 02 December 2024

I had issues with my softphone not connecting, Summer was on hand to help, she was very professional and followed up via email to make sure everything was ok. Thank you Summer!

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Premier Vinyl
United Kingdom | 02 December 2024

Rachael was so helpful and friendly on the phone during the installation of our new phones, she helped from start to finish on the broadband installation and checked in regularly to see how it was going. Any issues resolved very quickly. 10/10 would recommend!

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