Madison was very helpful and quick to respond to my request, great asset to Ice Comms

I have been a customer of ICE Comms for nearly 3 years. I recently had an administrate problem with my broadband service. Summer went above and beyond to sort the issue out. I was kept informed by both email and telephone. Summer is a real asset to the ICE Comms team.

Fast reponse and sorted my query in a few minutes ! Perfect !

This company cold called me and talked me into a contract which was going to cost me less than my original one with Vodafone. They hid the fact that i was signing up for a much more expensive contract with Vodafone for a full 36 months than I was currently paying. The Sales man is a complete liar totally hoodwinked me usually i am much more astute and less trusting - i know i could take this further but with family members ill I don't have the energy. Just wish I had read Trust pilot reviews before believing their pack of lies.

Great service provided by Kayla who listened and attended to my issues regarding my E sim activation. She Also followed up a day later to check if all was well. Satisfied with the service thanks once again

We have been with Ice since 2020 and they have always been so helpful and supportive. Most recently, I need to thank Rachael for her support with cancelling our contract when closing down our premises. During an extremely busy time she was very supportive and understanding. I wouldn’t hesitate using Ice Communications in the future or recommending them.

Caitlin has been great - she immediately investigated my problem and has sorted it without any problems.

Summer and Rachel delt with the porting of our landlines. They were amazing, very clear and quick to carry out the process with no down time. Fast to respond and great communication throughout the entire process. Highly recommend 👌

Mark was really helpful with an issue we had transferring calls. I sent an email in the morning and in no time at all he had fixed the issue.

I had an issue with my phone app, which Summer dealt with for me. After a little back and forth, she rectified the issue for me in a friendly, knowledgeable manner.

Rachael was really helpful setting up my voicemails over our Christmas closing. I do find the platform quite tricky to use, but the support staff are usually very helpful

James was very helpful and promptly sorted my problem out, great service! very pleasant and actioned my request, keeping me in the loop.

Single worst company I've ever had the displeasure of dealing with. Counting the days until I can cut ties with them entirely. Absolute rip off. NEVER buy anything from this company - They will endlessly jack up the price as they go.

Caitlin surpassed herself and sorted my esim swap out effortlessly - one happy lady

Probably the worst company EVER. I would give 0 stars if I could. I spoke to one of their sales people who convinced me that I would be paying less a month than I originally did on my phone. He left out some important information which actually means I am paying nearly double than what I use to. I am so upset that I have a contract with this company. They just want your signature on the paperwork quickly and then rip you off. The amount of stress this company has caused me is ridiculous. I am now in a much worse position than when I started. Avoid at all costs. Go to your original network set up equipment and deals with them! Not this company, unfortunately I’ve learnt the hard way!

Robyn!, when ever i need help with ice comms, i trust that she will be able to help a smooth and quick transaction, she managed to change my number from my old network in a matter of days after i waited months for someone else to do it, absolute legend!

I have to give a very big mention about Madison who was brilliant with me this week about an issue I had to do with my account. She was quick in reply’s via email and dealt with my problem and I am highly satisfied with the conclusion

The WORST, most useless , unreliable, untrustworthy , incompetent telecommunications so called provider on the planet , i would rather remove my eyes with a spoon than recommend this appalling so called business , sales team are all lairs , call centre stafff have no idea what they are doing , emails are flat ignored , bills are ALWAYS wrong , my dog could run a business better and hes dead , i would leave no stars if i could .i cannot express enough my utter frustration and disgust with ice comms , they even disconnected my internet and phones and left me with nothing for several weeks . im only writing this review as i dont know what else to do to get there attension.12 more months of made up bills , no return phone calls and ignored emails then thank god im done with them. Thanks for your reply !!! Even your reply is a total lie !! You can’t even admit when your service has been awful and your bills have been wrong on many MANY occasions . At least you are consistently bad which is what I have come to expect

I was having trouble with logging into the O2 portal and changing some details, Kaya from the support team was really friendly and helpful over the phone; she helped to sort this really quickly.

Whenever I need assistance, she is always there polite, responsive, and quick to address my inquiries. I am genuinely grateful for the exceptional level of customer care she provides. Thank you Maria, for your hard work and sincere dedication!