I received a very quick response, and query completion

Madison dealt with my query promptly and efficiently and followed up the query too.

I have had a very good experience with order 8 business Sim Cards. From first contact to order being complete it has all run smoothly. I would like to thank Gavin Shaughnessy for all his help and patience.

Quick, friendly and helpful service from James. thanks!

Have spoken with the team again today and despite my relationship manager being helpful and agreeing I had been misled, no resolution in sight for a hugely inflated and costly contract. Please check reviews as many are repeated from the same people to cover the real negative reviews being placed. Have been encouraged by their own team to raise a formal complaint and will be going to the Communications Ombudsman if it is not resolved. SME owners deserve better!

Rachael was speedy in responding and helpful in solving problems, I feel very well looked after by her. Thank you!

Excellent Customer Service - since setting up a new contract with ICE we have received excellent customer service from 'Kaya' always really helpful and explained all processes in detail that has made our account easier to manage.

Have been dealing with Nevada who sorted an urgent problem very efficiently. Very professional and helpful.

Following the set up of numerous business contracts, I have been dealing with James in Customer Support. His support has been second to none and he has assisted us massively with getting a handle on the billing of the contracts. Very patient and always prompt with his responses/assistance and calls when he says he will which is unheard of with many other providers out there. Thanks again

Tazmin was super helpful and responsive in her support of the transfer of our company account mobile contract to ICE Communications/Vodaphone. The whole process from sales through to an active Vodaphone account was painless. Thank you.

Summer from ICE Comms was superb. Summer provided outstanding customer service and resolved my issue promptly. She followed up with an email. Quick and easy fix to my problem. Pleasant experience.

First class guidance and response from Denny. Just what I needed.

So I've been tied into an ice comms contract for 2 years now and the prices just keep rising, because I didn't upgrade at the 18month ewciew point the reason why I didn't upgrade or change anything on my contract is because if you make any alterations on your account guess WHAT they reset the clock which ties you in for another 36 months. Which they will say it's all in the small print so small you can barely read it. But now I've got a barrister looking over my contract also off-comm so make sure when you sign up with ice comms for mobile phone contracts you know all the ins and outs. Let's just see where they legal route takes me

Fake reviews… Multiple good reviews from the same account is always suspicious.. especially when it happens after a spate of negative reviews which are from real people and very accurate with huge similarities. I will continue to post negative reviews until the score meets the service so no other business owner is scammed by this company and their awful sales reps! Want to pay more, be pressured, pay double, be ignored by the sales rep who stalked you for months… use ICE!

We had a problem with our Horizon system, which Nevarda was very helpful in sorting out. He then called a month later to check that everything was ok! What service! Many thanks James

Leo and Bernadette were very helpful with an issue I had and worked extremely hard to keep me happy and find a resolution. I was very happy with the promised outcome.

After a few hicups with our broadband & phones, all seems to be sorted now thanks to Mark & the team..

Mark has been very helpful and courteous also his response times have been very efficient, sorting out our issues.

Super timely service from Mark Rowley. Made the process simple and clear and we are very grateful.

I put in a request for a copy of an invoice from early 2024, and Robyn was able to trace it and get it to me very quickly. Appreciated the quick turn around Thank you