Always a pleasure dealing with Nevarda and Simon nothings ever too much trouble helped us with a few issues recently which got solved very quickly great communication great company

They need to be clearer on quotes. Quoted very cheap to get the order. Then they inform you how many hoops you have to jump through to get the price. You have to pay the full, high charge and then invoice them to get the discount back. Not one word of this until all is signed, then its tough luck as you signed. Called every day pushing for the signature as well. Very pushy.

I had issues with Horizon mobile APP, however Mark was quick to respond and helped me to resolve my issues, by giving me guidance and support.

Nevada is a major credit to Ice Comms, he has a brilliant customer care attitude , very knowledgeable , really knows his stuff and great at sorting any issues . Goes the extra mile. I have also received a brilliant level of service from Chloe she also deserves a gold star and pay rise.

Great help from Summer this morning, they got my connection up and running again with no problems. This is a great company to deal with!

Signed agreement for single sim to be move from O2 to Vodafone, told we would be paying £9.00 per month as agreed with Vodafone. On the day our number ported we receive an email from Ice comms asking for an invoice from us to cover the reduction that they would be paying us back each month!! We will be paying Vodafone the full amount, and Ice Comms will send me the difference each month via Direct debit. This ridiculous creative accounting wasn't explained at the time of the sale. I phoned to cancel contract to be told there is no 14 day cooling off period. Spoken with Vodafone direct who do offer 14 day cooling off whether you are consumer or business. Ice Comms = Poor customer service, attitude and company. Ask to read their contract before signing anything, then speak to the big mobile companies direct.

Super service from baily

Problem resolved very quickly by Bailey.

James was very helpful and answered my query really well. Great service . Thank you

Massive thanks to Rachael making sure my switch over was as smooth as possible. She’s went above and beyond.shes a credit to the company

Madison, the customer services representative who dealt with my query, provided first class attention. When I believed that I'd managed to sort my problem, I hadn't so had to ask for help. Madison fully understood the problem, took it out of my hands completely and sorted it out; brilliant service.

Rachael and Summer were extremely helpful, they ended up calling me and talking me through my problem which was invaluable

Always happy to help.. Recently had a major outage which was nothing that anyone could help - local works and a cable cut, within 30 minutes of the problem being flagged, Mark was on site with a 4g router to keep us online whilst Openreach worked on the problem! This is the type of service we need to keep us in business

Great Service! James was very helpful and efficient with assisting us with our IT problem. Highly recommend!

Would highly recommended! Rachael went out of her way to help me and got my issues sorted. Very polite young woman

Just changed contract to move to Ice Comms. Complete chaos and over 25% of work mobiles not connecting now for over 72 hours. Just get standard message from Ice Comms that "it's out of our control" and "we're hoping to get resolved asap". Causing real issues for our business and no timeline for getting it resolved.

Generous and continuous support from Bailey in service great help mate 👍

5 stars to Nevarda! Always happy to help and go above and beyond in providing excellent customer service.

As a loyal customer I expect great customer service and Bailey definitely provided, I would recommend baileys service. You are an asset you Ice Communications. Thanks

I find Ice Comms to be top of their game, and the best vendor I have ever dealt with. Special mention to James from Ice Comms, who has been brilliant at helping me with my requests.