Very pleased with how quickly and efficiently James was able to help me in acquiring a new phone for my work colleague. He helped me with good advice and all transactions happened as and when he had advised.

We have experienced excellent service from Zak Porterfield at ICE this week. Quick, efficient, professional and friendly. Thank you!

The service provided by ICE Comms is second to none the transition from our previous provider was amazing without any issues. A big thank you to Jamie Cumpper for all his hard work along with the rest of the team.

Summer Agustin helped sort our problem with the APP and could not have been more pleasant or helpful. Good company ICE COMMS - we have been with them for quite a while now, and have no complaints.

Sim card update Madison was so helpful today with renewing a lost sim card. She replied to emails promptly and efficiently.

Called by Ice Comms re mobile phones, given a price that seemed ok. Pushed to sign up, I'll hang on and help you. Signed in the knowledge you have a 14 day cooling off if you change your mind. Looked at a lot of reviews which were dreadful and decided better stick to the phone companies direct or household names. emailed the following day to cancel. Received a call saying their contract over rides your statutory rights. When that happens you realise what sort of company you are dealing with. A manager called to say he would look into the matter, call back ASAP. Heard nothing, just had a call from original salesman saying they would start taking money. With my experience I would urge people to keep well away from Ice Comms.Quality companies do not behave in this way

RACHAEL WAS MORE THAN HELPFUL, SHE WAS EXTREMELY PROFESSIONAL AND POLITE

Over the past 4 years, we have repeatedly asked several of your agents to stop calling, we are not interested and to remove our company from your database, only to get another call the following week. Just spoke to a lady yesterday, asked her to remove us, she blamed multiple offices. I asked her to notify company wide, so ALL offices are aware only to get an email this morning. Please, when companies ask you to remove them from all your databases, several times per year, please do so with grace rather than ramp up your calls/emails as it really leaves a bad taste and I will on principle now, NOT work with ICE going forward. And now you have a bad review for it too - probably not what you wanted and could VERY easily have been avoided!

Jamie was very patient and helpful in finding us a good deal that met our needs. Easy to contact and all staff encountered were friendly and helpful.

Jamie and the team made our experience quick and easy when selecting a new mobile phone contract. All enquiries and responses were conducted professionally and promptly. We have now renewed our contract for a second time using Ice Comms

initially the salesman said he would beat the Vodafone quote i had which got my interest, he quoted me prices and forgot to add or say they were ex VAT, didn't tell me the price was discounted by half but for only half of the contract, they sent a contract i couldn't read off my phone but explained it to me - forgetting all i said before. i have left and now have saved thousands - THOUSANDS, poor customer support, complaints procedure is just a joke as they decide they have done no wrong. Why go with a partner when you can go direct with the supplier who obviously can give the best price. its easy to pretend you are giving a cheap price when you apply a 50% discount for only half of the contract - my view total con - its bad when the best business feeling you had in ages is when you get out of their contract because its that bad

We have just sorted out phone contract with Ice Comms, it was very easy, I dealt mainly with Gavin who was friendly and helpful, answered all question i had and sorted the transfer from one network to another. My experience with Ice Comms was very good and would defiantly recommend

Great experience with Ice Comms. Stephen Conlon is a great chap, easy to talk to and gave me a deal I could not refuse. Brand new handsets and a lower monthly cost than I was paying previously. During hardware switchover, Rachael was very helpful every step of the way when it came to provisioning the new handsets and making the relevant changes required on the system. Zero issues. Top level customer service.

Summer is a credit to the company! She is very patient, helpful and friendly.

it was a great quick easy service. Nevarda Weekes went the extra mile to help us with all our needs

same guy has been calling our office on a repeated basis for several weeks now, I have told him time and time again to now send an email but he isnt getting the message, if the calls dont stop we will get the number blocked

Following a small issue with one of our users going over the spend cap and incurring extra charges, Denny from the customer service team was excellent in, not only, getting resolved but made sure I was aware of what steps had been put in place to resolve it and what to expect in our next bill. A really pleased customer! Thanks again Denny!

A few issues with the install regarding dates and what was actually happening however Nevarda was always calm and helpful and got everything sorted.

I’ve been with Ice Communications for several months now, and I’m really happy with the service. What really stands out is the customer support. Anytime I've needed help, the team has been responsive, friendly, and efficient. I’ve always felt like they genuinely care about resolving any issues. They make the whole process easy and stress-free. I’ve been really impressed with the overall experience and would definitely recommend Ice Communications to anyone looking for reliable service and great customer care.

Very professional,friendly and helpful been using this company for a long time and can't recommend them highly enough great service all round 5 stars