As a small business owner, I entered into a contract with ICE Communications, with an initial payment and agreed terms. However, the payment terms were later changed, creating confusion and disrupting my financial planning. Additionally, ICE Communications did not follow the correct procedure to block charges on my line, which has caused unnecessary stress and inconvenience. Despite multiple assurances that I would receive an email response regarding these issues, no communication was ever sent. The errors in the contract agreement have also led to payment dates being mismanaged, further complicating matters. Given the repeated miscommunications and ongoing difficulties, I find it too stressful and inconvenient to continue this business.

Summer was very helpful and within short period of time resolved our enquiry. Thank you.

WHAT EVER YOU DO - DO NOT SIGN UP WITH ICE COMMS OR SIGN ANYTHING ON THEIR WEBSITE. THEY ARE COMPLETE SCAMMERS AND ARE TAKING US TO COURT FOR OVER 40K WHEN NO PHONES OR SERVICE HAVE BEEN PROVIDED ONLY LIES AND A MISS SOLD CONTRACT. BEFORE DECIDING TO GO ANY FURTHER AND PROVIDE REQUIRED INFORMATION WE REQUESTED TO HEAR BACK ON THE 'RECORDED PHONE CALLS' AS THE LETTERS WE WERE SENT AFTER DIDNT RELAY THE CONVERSATION / COSTS THAT WERE HAD OVER THE PHONE. THE CALL RECORDINGS WERE UNABLE TO BE LOCATED. THEY ARE NOW TRYING TO TAKE US TO COURT AND SUBMITTED A CCJ AGAINST OUR COMPANY AND WE DO NOT AGREE TO PAY A PENNY WHEN THEY HAVE NOT PROVIDED US WITH ANYTHING BUT LIES. STAY VERY CLEAR. WOULD LOVE TO HEAR OFF ANYONE IN THE SAME BOAT. PROCOMMHS LTD

Great customer service again from Caitlin, prompt response to our request for more data on one of phone numbers where data was added within the hour....

Excellent customer service by Summer. Walked us through step by step our setup on the two extra phones to our new phone system.

Polite and knowledgeable on his subject, and sorted the issue out promptly

Nikita was really helpful with an issue that we had - it was dealt with quickly and effectively. They are a great company to deal with.

Had an urgent issue on our account, instantly resolved by Kaya. Excellent service once again.

Summer was really helpful with sorting out our issues with our phone system, very knowledgeable and was to hand very quickly when needed

Excellent customer service. Efficient account manager and very reasonable rates. Highly recommended.

Zak has been a great help as our account manager so far with our time with ICE comms!

Great company to deal with. Easy to transfer contracts over. Maddi was a great help. Thanks Maddi. I look forward to a great working relationship with Ice. So far very impressed.

James was very efficient and helpful.

Just sold my old phone with Ice comms. Great service and really quick payment into my bank with regular updates. Highly recommend.

River, Was very knowledgeable and explained everything very simply, for which i was very grateful. He has also sorted our a few issues we have had over the last few months in a very efficient manner. Thank you River.

Nikita has been a great help to our business, always very quick to respond to requests and questions, very friendly and professional. She has also helped tremendously with our asset management and sorting all our numbers. Would definitely recommend using Ice-Comms if you get service like we get from Nikita.

I would suggest anyone considering a contract with Ice to be meticulous in reviewing the contract and terms. We unfortunately have had issues with the contract we find ourselves on being very different to the one sold and confirmed by their salesmen. Exit clauses are excessive and there is a significant rise at 18 months not explained. Sadly if the service and pricing was as promised we would have no reason to need to try and move (which unfortunately seems almost impossible). I have instructed my solicitor. As others point out, for any small businesses, if you have an issue with contract or service, there is no route for ombudsman support. I have seen a recent BBC article on a similar company last December, I only wish I had seen this before I got involved with Ice. For those of you who are considering signing up with them …..please be very aware.

Had a weird issue with being unable to activate call forwarding on a business phone because the existing target was out of the country. It was quite critical because the phone is used for emergency callouts, and all our clients have that number. David Smith took the issue seriously, and went through a range of different options and potential solutions, and stuck with us until it was resolved. Thanks for your help David!

excellent service from Madison. Actioned our request and had the item the next day!

Hi I was contacted by Steve from ice. I normally just say not interested but I was a little bit intrigued so I listened. I was offered a fantastic package for 3 new iPhone phone 16s It really was a deal a deal I couldn’t refuse they even paid my outstanding contract. I really would like to recommend ICE COMMS if you are a business looking for a new phone deals Thanks Steve and Tom great job