Very nice experience. Much better than expected. Equipment in very good condition and everything worked 100%.

David did my original reservation back in the fall. He has been there for all of my inquiries and changes every step of the way. He has been awesome to work with through this entire process.

Easy booking and easy cancellation

The person I spoke to was Brian and I found him to be knowledgeable and friendly. He was helpful in finding a rv for the new date for our trip.

The entire evolution was smooth and ended up working out much better than expected

Chuck worked with me to reserve future dates to accommodate my long term need for temporary housing while house repairs were scheduled.

Everything was amazing and more. It was comfortable and definitely our home away from home.

Cruse America the company was great. Our only complaint was with the cruise America provider. It was a popular weekend for them and they were busy. One woman running the entire place. Our water tank was not full at risk of pick up like it was suppose to be. We were also not told about the parking l leaving a vehicle fee I till we arrived. Not a big deal but would have been nice to know ahead of time. When we dropped off the rv on Monday( location is only open for cruse America drop off/ pick up) we were fortunate to run into a worker. Our car was blocked in by 2 rows of already returned rv’s. This was where we were told to park. We will for sure rent for cruse America and the rv dealer again. Just providing improvement feedback.

Our auxiliary battery wouldn't keep a charge, so we didn't have a refrigerator or adequate lighting for over half the trip. We were told to go get a new battery from an autoparts store which meant we had to drive the camper there to get it. Turns out it wasn't the battery that was bad it was some control panel or other and the battery we had was brand new. Then we were charged for the extra gas at $8 a gallon and we were charged to refill the propane tank. We were only reimbursed $200 for our poor experience which was not even 1 whole night's rent. :(

Customer service recommended the large RV for our family reunion, can’t wait

Attentive customer service

Roof leaked first night saturating the bedding. The vehicle has electrical issues and would shut off for no reason lights and all which is dangerous at night. The furnace was not working to warm up and dry the bedding. The 12v water system was leaking and we were advised to not use it. Where we were was nowhere for us to hook up to a hose. No showers for us. Yesterday we had a neighbour tighten a leak under the sink which enabled us to shower. Could use an alignment as the steering vibrates over 90. Check in and return went smooth

CHECK THE GENERATOR! I recently rented a 5-capacity RV for myself and elderly parents from July, 21-24. I asked very specific questions; is there air conditioning, toilet? I have a medical condition and get a lot of hot flashes, so having my condition and being with my elderly parents I needed to make sure I had an AC unit. I actually called a few times prior to July 21 to be clear on all RV amenities because it was either pop a tent or rent an RV. I was told there is a generator and YES an AC unit. When I picked up the RV, mentioned it again. Reassured that we will have no problems. The generator works. We reached our campsite around 6pm on July 21, unpacked, we decided to turn on the AC, which stayed on for about 2hrs. The generator then suddenly shut off. At this point it’s pitched black outside, so we decided to deal with it in the morning. NO AIR FRIDAY NIGHT. Unbearable, but we have to deal with. Next morning, Saturday, and generator doesn’t idol. Starts for seconds then dies. I then called the 1-800 number and please look at all their notes. I talked to several people. Leticia, very nice and apologetic, she instructed us to open the generator door to look at the oil level. Initially couldn’t open it. We needed to get pliers to pry it open because of all the corrosion on the wingnuts. Finally, opened it and ZERO oil in the oil tank. NO OIL. Leticia told us what type of oil to buy and later called back and said she gave us the wrong type. We put 1 quart of SAE-30W(the correct type) then dipstick read add oil, which we added; however generator still wouldn’t work. When I called back the representative said to remove air filter, which we did and still wouldn’t start. Rep actually could hear the generator turn on but not idol. He also said someone would call me back and come out to fix it on Saturday. I waited all day and NO ONE came out or called. AGAIN WITHOUT AC. Sunday morning we can not take it any longer we decide to cut our trip short and come home. I called again on Sunday leaving a voicemail. Finally Leticia calls me back I tell her the story and that I’m returning the RV today. She tells me they are closed and is apologetic, but by this time I’m livid, hot, and now I’m demanding a discount. She says she is unable to give me one, but she is documenting everything and to talk with the representative when you drop off the RV. Today I dropped it off and requested compensation and was told they are authorized to only allow up to $200. Also, was told this RV came from another state and needed a lot of maintenance before putting it on the line, BUT NEGLECTED TO CHECK THE GENERATOR! I was given an email address and told contact them, they can authorize more of a discount. I emailed them and now waiting. NO OTHER FORM OF CONTACT, so I’m stuck waiting. It’s July 100+ degrees outside of course I need an AC. Honestly, I could have popped a tent it would have been the same and cheaper.

Great customer service. Polite and knowledgeable.

Refrigerator did not function when parked. It worked while in motion but not parked. Could here the propane working by no coolant.

The checkin and check out process was easy. The people at the Everett WA location very friendly and helpful. Vehicle performed flawlessly. The only minor hickup was the key to outside storage was cracked so we did not lock the storage which was not a problem at all. Great experience and company to deal with.

Dealing with Cruise America's location in Westland Michigan was the best customer service I have ever encountered. The customer service people were kind, considerate and so friendly. I will always return to Westland for my future Cruise America Rentals.

The entire experience with the rental agent at the pick up drop off location was excellent. Everything was well explained and gone over. The only problem we had was the side compartment was pushed in do to an accident with the vehicle prior to our rental making it unusable. Other than that everything was great!!

2nd year in a row renting our RV from cruise America and this location. They are super friendly, helpful and everything was smooth sailing. Good value as well, have recommended to friends!

The RV was in excellent condition and check in was very smooth.