Great service from Harriet - having placed order for some jade earrings as a present for my wife on our wedding anniversary I was immediately informed of timelines for them to be made and despatched. Having left it a little late to order, a quick note to the store led to an expedited turnaround and delivery in good time. The earrings are lovely and my wife very pleased. Thank you.

Please Please, whatever money you think your saving buying from C W Sellors, DO NOT BUY FROM THEM. It's not worth the stress. I bought a watch online from them because it was 40 pounds cheaper, Oh do I regret it now. 1 month later still so watch. I've called countless times, their customer service team give you the absolute runaround. I cancelled my order and requested a refund, only for them to later and out of the blue, reorder it again WITHOUT MY PERMISSION. A clear VIOLATION OF CONSUMER RIGHTS. I only wish I saw the review before I purchased. I would like to say this is some sort of SCAM, feels like a ponzi scheme, but honestly I don't know. I would just like my money back and take my business elsewhere.

Extremely wonderful experience. Very fast delivery, AMAZINGLY wrapped item. Very in love!! Many thanks!!

Paid for a Ball watch from this company with a 2-3 week delivery and 5 weeks later still no watch. Their customer service is shocking with no reply to e mails and no positive response when you ring them

I placed an order 27 days ago for a ring that has not been dispatched or delivered. I only received the confirmation email. After that 2 weeks of nothing. I emailed to ask for an update and got a Zen Desk reply service just vaguely stating that there were delays. Nothing since. I’ve emailed 3 times since, sent a WhatsApp message and requested a refund. Still no response. I’m now at the point where it’s clear that they’ve basically stolen money from me and will have to go via my credit card to get a refund.

Very pleased with product and price. Company could have kept us better informed about delivery. Customer services were helpful with this.

Fantastic service and great choice of items. Items quickly and securely. I have purchased from C W Sellors before and will continue to do so

Easy transaction. Item A*, needed smaller size this was not an issue. Quick and secure postage. Would buy from CW Sellor again. Thank you xx

Started well, received x2 items, but missing x2. Customer Services helpful. Then 3rd item 2 weeks later. Chased up 4th. No response. Tried again. No response. Still no response and still no 4th item. 1st ordered 29/04/24 and its now 23/05/24!

A recent issue with my Wife's watch led us to the Ashbourne branch (our own branch in Buxton being refurbished). Seth was on duty and treated us in a very helpful and professional manner. He is also very friendly. The watch has just been returned to us after a warranty repair. Great service. Thank you.

It took way too long for my watch to arrive if they had said this in the description I would have purchased it elsewhere. Nobody expects to be waiting for over a month and it also said that I would receive a gift and I never did.

The item I ordered online came in a box that didn't fit it and without an essential part. The part was sent on after I complained but the brooch pin was defective and I was advised to bend it with some pliers to make it fasten. The shoddy QC was offset by a helpful lady who responded to my emails. I had previously bought something from the Sellors shop in Bakewell - it felt like a small family business with good customer care. Now, I am disappointed - my online purchase was for something special and this latest experience did not feel at all special.

All good. Very good service, prompt delivery.

Fine in the end with rapid overnight delivery. But after two earlier calls with customer service promises to deliver never materialised. The original problem was DPD losing the item, but customer service were slow sending and alternative.

After an unfortunate and repeat catalogue of errors with pieces being damaged upon unboxing. Kristie was empathetic and found a quick and acceptable solution. I think the issues may lie with QC either at source or Shrewsbury. Both Kristie, Emma and Hany previously were consummate professionals, massively helpful and will be the main reason I will continue to source watches from CW Sellors/Jura.

Order Reference: CW74583 I purchased an Oris watch from C.W. Sellors on July 30, 2023, and what followed was an infuriating and utterly unacceptable experience that has completely shattered any trust I had in this company. Upon receiving the watch on August 1, 2023, I noticed that the warranty card provided did not match the serial number on the watch. This discrepancy became evident when I tried to register the watch on the Oris portal for an extended warranty, only to find out that the serial numbers did not match. From that point on, I embarked on a nightmarish journey with C.W. Sellors' so-called customer service. I contacted them multiple times through emails and web chats, and they kept replying without addressing the issue until February 16, 2024, seemingly just to buy time, hoping that I might give up the chase. After that date, I was met with complete silence until I approached V12 Finance. This level of unresponsiveness is beyond unacceptable for any business, let alone one that claims to specialize in luxury items. Throughout this ordeal, I was in contact with several C.W. Sellors staff members who repeatedly fobbed me off and replied without addressing the issue or my request. The staff I contacted via email included Jxxk (alias Jxxk P), Exxa, Hxxy, and Lxxh. During web chat sessions, I interacted with Hxxxxxt and Jxxk (alias Jxxk P). Even after escalating the matter to their managers and head office, I received no response, which is disgraceful. I also tried using their website's returns query form, but did not even receive an automated acknowledgment, let alone a contact from their team. The incorrect warranty card provided with the watch represents a blatant breach of contract under the Consumer Rights Act 2015, which mandates that goods supplied must be as described at the time of delivery. The mismatched warranty documentation completely undermines the authenticity and integrity of the watch. To make matters worse, on April 29, 2024, I discovered that someone had deviously activated the warranty on the Oris portal using my watch's serial number without my consent. This suspicious activity raises serious concerns about my privacy and the integrity of C.W. Sellors' operations. Only after escalating the matter with V12 Finance and informing them that I was prepared to take legal action did C.W. Sellors finally decide to obtain a duplicate warranty card and send it to me to save their skin. Despite finally receiving the correct warranty card on May 16, 2024, the extreme delay and the painful process have left me thoroughly dissatisfied. Despite numerous negative reviews online about C.W. Sellors, especially concerning products in their sales section being dodgy, such as customer returns or items missing parts, I decided to take the risk. Unfortunately, I paid dearly with my time and stress over nine months. C.W. Sellors seems determined to flog their dodgy items onto customers and make it extremely difficult to return them. I regret not using my credit card, which would have allowed me to leverage Section 75 for a refund. Despite all this agony, C.W. Sellors showed no remorse or any sort of acceptance of their mistakes. There were no true apologies or gestures of goodwill to make amends for the distress caused. Their behaviour was disgraceful and unprofessional at every turn. I urge potential customers to stay far away from C.W. Sellors and consider other reputable dealers before making a purchase. This company trades under various website names, so be cautious and do your research. My experience with C.W. Sellors has been nothing short of a nightmare. Their abysmal customer service, lack of timely communication, and failure to promptly address a clear breach of contract are unacceptable. Despite paying for the watch, I was unable to wear it for nine months because the whole situation seemed dodgy. This company is a disgrace to the industry, and my experience has been an utter disaster from start to finish.

Lovely necklace and quick delivery. I love the Whitby Jet stuff and there was a good deal on. But I wanted to collect from store (which website says I could) but was only offered home delivery. This was problematic as I work all day and am never in Monday to Friday to collect.

Second watch purchased and got an amazing deal on both purchases. Kristie was especially helpful. I'd definitely return for watch number three.

From the very start, Jack has helped me through the maze of looking for a new watch along with helping me when it came to a decision on which one would be best. Thank you

Recent purchase met all expectations. Had a prompt response to my initial enquiry. Watch ordered online and it was delivered the next day.