Poor customer service, ordered a watch last Friday. Have not been informed there’s a 2 weeks wait (no mention anywhere on their site). WhatsApp sent to cancel order - got ignored, called up to cancelled yesterday, been told someone will call me today then hung up on me, no phone call received today. Emailed to cancelled order, guess what? Got ignored too. Amazing customer service

They were extremely proactive when it came to completing the sale - left multiple voice mails, sent multiple emails encouraging me to finish the purchase. Once that was done there was radio silence on the delivery timescale. I've had to initiate contact twice to get any more information from them, they've been slow to respond and I was fobbed off on both occasions with vague promises that the item will be delivered at an indefinite point in the future, unable to confirm when. Excellent sales, terrible customer service.

Helpful service. Arrived on time for special birthday

OMG Where do I begin?I ordered some Saun Leanne earrings on 07/02/24 the expected delivery date was in March, March came and went no earrings. I repeatedly contacted them to be told they were "due the next day" or they are "in the next shipment" or "oh no they missed the shipment" finally the parcel arrived today. The wrong item. Over 3 months after I first ordered it. The staff are nice on the phone BUT there have been a catalogue of errors despite being told " we are only human" maybe they need to get a computer or some robots. I still do not have the earrings I ordered and I have missed the event I wanted them for. will update this if `i ever get my earrings.

Quick support with a great experience

I needed my order before the date I was given,very helpful

Lovely item and good service with quick delivery time.

Service and delivery was quick, ring is beautiful and was packaged with care. Price of ring was very good.

Very disappointing! Jura sent me the wrong watch, told me it was my fault with the explanation that "sometimes internet orders don't work out", and made me pay to return it. The generic email confirmation of my order lacked important details about the watch I ordered, which meant I was not able to check the details in advance or use it as proof when I phoned to complain. They have now acknowledged receiving the returned watch but I am still waiting to receive my refund. I can see on Trustpilot reviews, I'm not the only one! Instead, I went direct to the watch manufacturer who price matched Jura, sent me a detailed confirmation, and most importantly, sent me the correct watch promptly. A far better experience

Still havent received it almost 2 months on.

Shopped with this company before and they are excellent. Excellent speed of delivery & safe packaging. Great choice of jewellery & watches. Easily contactable if any order query and I look forward to buying from them again. Thank you

I have bought from cw sellors/jura before. Great service both times and best prices . Have never seen better packaging in my 35 years working at FedEx. And to customers it is a big deal when there pkg. is tendered properly. Thanks guys .

Great Customer Service regarding my order query provided by Harry he went above and beyond to help me. Much appreciated and chased up my order. My order then arrived securley packaged and in a lovely gift box. Beautiful ring at a bargain price. I highly recommend shopping with you.

Would avoid ordering from these, we got given a date for a garmin watch to be delivered only for it to run over that date and to be told “they don’t have it in stock and are waiting for garmin to deliver it”. They should not be taking money from people if they do not have the items! Still no clear date we have only been told it will be soon. 🤦🏽‍♀️

Incredible service. Looked at buying a Tissot Seastar. Left the cart full to think about the purchase. Got a call from CW and they offered a huge discount and 0% APR without having to ask. They made an offer I simply couldn't refuse - brilliant.

Said on website next day delivery and I waited over 2 weeks

This is the worst company that I have ever delt with. I purchase a watch that That I couldn't set the time. The pin fell off they said that I broke it. They refused to replace it and no refund. This company SUCKS

My recent experience with Sellors Jewellers was extremely positive, I had the pleasure of speaking with Kristie who was very helpful. I would highly recommend this jewellers.

Pleasure to do business with. Great comms throughout purchase experience and watch arrived in good time

I am very satisfied with the service and the follow-up of my order.