Perfect access to the terminal and very good price. Great customer service on the phone

A sigh where to park would be useful as would answering the phone when you are trying to find where to go

No sign to Maple park even at entrance Did not explain at the time of booking that car key will be left in parking office. Noted moving cars later on to main parking.

First time using Maple & I will definitely use them again- a very fast & efficient service!!

the lady on the phone was very pleasant and helpfull

Very helpful advice on phone.

Whenever I travel,I always use Maple Parking especially from Heathrow. From the minute we drop the car off and to pick it up, the worries go so we can enjoy our holiday without parking issues. Maple are very professional in their manner and it’s so easy to book. I rate Maple 5 star and would highly recommend them for meet and greet.

I have used maple parking on 2 occasions now both times at different airports and with different services (park and ride and meet and greet). Through out my whole experience of using maple parking the customer service has been brilliant, the team have been so helpful and reliable and have made the whole stress of travel easier, I will definitely continue to use them on my future travels.

All good so far though the actual parking experience has yet to happen. Booking was easy enough and a mistake I made with the return date was quickly rectified by phone on 18 December.

Fantastic service. Have used them before and service has always been great

Parked my Car at Maple Parking Heathrow on the 18th November. On my return on the 2nd December the Car was Covered in Mud especially around wheel arches, Pine needles in the well between screen and bonnett. Mud on pedals and mats inside. All devices both the passenger and driiver sides i.e. Seat Heater, head rests and seats moved. Basically everything was on. It looked as if it had been parked in a field. Reception said it had been moved to long term parking but as I pointed out it should have still been on a tarmac Parking Area. Stopped on way out and photos taken by member of staff. Promised I would get discount next time but that is not what I am complaining about. emailed Maple parking, completely ignored, no reply. I have used Maple Parking before and they have always got 5* whats going on at Heathrow Maple Parking?

Easy to book using website,very good price for location compared to other offside companies,+repeat customer having had a v/good experience first time

Fast, friendly and efficient

Excellent value for money, dropped off at Luton and formalities over in five minutes, on way back phoned from luggage reclaim and car was waiting, thought the whole thing was about as smooth as it could be. Definitely use again MAP-0336332

Made a right mess and booked the pickup date 1 day too soon. Phoned Maple and no problem, no ridiculous "change fee" etc... just £10 for the extra night parking - car was there waiting when we got back to Birmingham Airport - top service and def use again

On arrival to drop the car off I explained the flight time had changed and would be landing earlier they said that was fine and would change the time. On arrival back I found that they had mistakenly changed not only the time of arrival but the date which meant the car was not ready and was still parked in the long stay parking. While mistakes happen the customer service was extremely poor there was no apology for the mistake and they made it out that I had made the wrong booking, there was no explanation whilst we were waiting and I had to approach the desk several times to ask what was happening to which I was ignored Overall poor customer service

We have parked with you before and the experience was positive. However…. Your priced during the Black Friday sale was £30 more than I paid yesterday ?? No savings to be made

Easy to navigate the web site and book my parking. Easy instructions and quick response

As usual, both the drop off and pick up process extremely efficient

Easy to book and always reliable service