Took TWO payments same day without any notice!! not trusted and i will not leave it like that

Not signed up to anything, not rung any loans companies, not explored credit, and yet Credit Genius have stolen money out of our account! How they got our bank details, I have no idea! Now out of pocket until the money moves out of pending and I can ring my bank fraud line! How is this even allowed?!

Scam. Created account can’t get into as I had cancelled but got charged. Totally scam

I was looking for a loan and got a call from someone who said he was from a loan broker in Manchester. I checked the company on Companies House and it wasn't listed so I asked him to confirm. He assured me the loan would be agreed and asked for my bank card details to deposit the money. Once I got an email, it listed other brokers for me to apply for loans instead of offers. I reported my card as lost and ordered a replacement. I have now received messages from my bank informing my Credit Genius is attempting to draw £24.95 on my old card. Sadly Credit Genius is not listed and appears to be a fake company and as it is dealing with financial products, anyone who's lost money should call the FCA. I had a similar experience many years ago, with a UK based company and the FCA closed them down and i got a refund{ FCA number 0300 500 8082

Awful, cancelled my membership in January immediately, they said it was all closed down, but on 14/02/25 I got charged £24.95. I have repeatedly emailed them about this and requesting a refund immediately, and all they keep replying with it is "if you believe this to be true show us evidence" So... I have sent screenshots of the transaction etc and they still don't reply or issue a refund. The number just rings out 24/7 Try login and it says the details are wrong, so I try a password reset , it doesn't give you a password reset link, just 6 digits to enter to reset your password, but this doesn't work either as their website doesn't accept the codes. It's a total scam. I'll be escalating this because they can't keep ripping people off. £24.95 isn't alot of money but when they do this to so many people a day, that turns into hundreds and thousands for them!

A bunch of thieves, they tried taking money from my account for what exactly? Tried calling their phone but no answer. There’s no way to access your account or to cancel them. STAY AWAY!!!!

This company cleverly tricks it's customers into signing up for their services. I am assuming this is done through third party loan providers as I had never heard of them until they took £24.95 from my account. The refund was processed swiftly and I had requested that they clear any of my details from their system. Fast forward 1 week and they have taken another £19.99 from my account despite my previous request. I think this is absolutely disgusting that this is allowed to happen. I have yet again, requested a full refund.

Didn't sign to nothing 😕 just taken my last

Surprise Surprise!! After long battle to reach this online RATS to cancel my membership which I have been signed up automatically without even notifying me and raided my account £24.99 fee I get it back 2 weeks after!! And again while searching for loans this online RATS pop up everywhere to trap you into membership. please be aware this online RATS they sign you up in no time and once check your Account raided with £24.99 fee it's to late..problem is you can't speak to them you can't contact to them and if you don't cancelled your membership you will be solo provider of this online RATS salaries..sad thing about this online robbery nothing you can do..

I just had £25 taken out of my account by Credit Genius - whoever they are! I do not have an account with this company and I do not know how or from where they got my bank details. I was looking up short-term loans and I was continuously bounced to their site. If this is legal (and I don't believe it is), then it is abhorrent behaviour. I can't put less than one star. This company is at best, using financial insecurities for its own gain, at worst, a downright scam. Please, avoid this company at all costs - don't give them your details, don't give them any "permissions", and if they hound you (even if it's a bot or a redirect) don't click on anything! (I've marked them as a scam on my malware checker - I recommend you do as well.) I also would like to add that I was having short-term financial troubles (hence the "payday loan" search). I cannot imagine how badly this would wreck things for someone (or worse, a family) who is in dire financial straits. It is utterly appalling behaviour. Note: The date of "My Experience" is when they took the money - I can't say for certain when I (supposedly) accessed their site.

Stay away. Tried to cancel the subscription. Can’t access my account, bot service is useless, can’t request support message as either my name or phone number is wrong. Can’t email comes back as MALER DEMON It sure is. Read the small print!!

Scammers. I haven't got an account with them but they've taken two payments.

SCAM 100% - I have not signed any agreement, they are hammering my account. Having to cancel cards. BEWARE total SCAM. You have been warned. The police need to take action to stop SCAMMERS like this.

Not a legit website. Will take you through all the steps tell you you’ve been approved for a loan then when you put your card details in it refreshes the page. This company have now shared my phone number and email to multiple scammers and have tried scamming money to my card and shared my card details.

I have cerebral palsy and didn't sign up for this rip off company cowboy outfit might only be £24.95 but when your generally disabled with extra costs alot too lose crooks the lot of em!!! Tried phoning the so called number what a surprise!! Always engaged not on

Scam company.

So pleased I came here and read the reviews before I entered my card details and pressed confirm bank account. Thank you so so much for your reviews, I knew it looked suspicious when they asked to verify my account using my card details, without saying the loan would be paid. Again thank you 🙏

They have taken money from my account without my consent. I have not signed up to any subscription.

These are fraudsters they have been debiting my account without my consent!!! you call and they cut the line May the Government deal with them!!!! THEY ARE STRESS!!!!!

How can credit genius take my money when I had not even committed to it . Please I want my money back .