Worst customer service I've ever experienced. Agent could not answer basic question on how to buy plan. Had me on hold for 58 minutes, told me manager was unavailable (sure) and that she couldn't hear what I was saying in the end (u-huh). I have been a customer awhile. Customer service incompetence is ongoing. Don't exasperate yourself. Go elsewhere. Am now on hold for manager since customer service agent hung up on me after 58 minute hold -- 40 minutes and no one has answered yet. Several months ago, my phone died. I sent multiple emails to Red Pocket for instructions on what kind of network-connected phone to buy to make it fit my plan. No response to emails. Due to lack of instructions, bought the wrong phone(s), which dragged things out 3 months. Three months with no phone. Don't expect your emails answered, people. Update: Red Pocket called and apologized for customer service, which I appreciated. They also explained managers are not always available. But this was in the context of offering me one free month of service in exchange for taking my review here down. So a pay-off. Does not seem right. Still thinking this thru. Would recommend YELP for more accurate Red Pocket reviews, not influenced by money.

Broad choice of carriers and phone plans, very competitive pricing, ease of ordering and use of web site, excellent communication by Red Pocket, and excellent performance by AT&T! I'm very glad I switched providers!

I live in NH in the country; this is the First Cell Phone I've had that WORKS! It even works inside my house (we have a metal roof). I've lived here for 13+ years and have tried several phones and carriers and none of them work inside my house and the last one I had stopped working even outside my house until I drove to the next town. The signal I am getting here is excellent! The price is actually lower than my last carrier; I'm just so happy with the phone itself and the service.

Great Price, Good Service

I was very skeptical at first, switching from a major carrier to RP. However, I have been very pleasantly surprised with just about everything, including dealing with customer service. I have not travelled much, so I'm not sure how that part will stand up, but around town, it has been superb service.

Aside from a few start up mishaps, I'm very happy with Red Pocket. It's far better than old service I had.

The final resolver of my 4 day ongoing issue with port from freedom pop to RP and GSMA to GSMT

great service!

Great coverage great price.

CS Leslie assisted me with my Internet connection issue on my new phone and she was clear, patient exploring all possible options and got my issue resolved. Thank you so much.

Great coverage. Great price.

Responded promptly and accurately.

Redpocket customer service is fantastic. RP CS Stephen was able to quickly resolve my issue thru the live chat. He was professional and responsive. Redpocket customer service is efficient and the price and coverage is excellent. Highly recommended.

Very easy to port. Great service, no missed or dropped calls. Can't ask for anything better!

worked with RP CS Stephen on setting up my phone with an esim - there were complications but the support was dedicated to working until everything was resolved

Cuz I have a working phone

Great customer service had a question they answered it right away!!! Keep up the great service.

Good cellular service and courtesy,knowledge professionals for technical issues

Very difficult to figure out how to port the phone. Very good help, when I finally got someone who knew what I needed to do.

Had a hicccup porting my number so I contacted customer service. Leslie was extremely patient and helpful and got my problem solved within 15 minutes. We currently have 4 lines on RP and are extremely happy with the coverage and service.