The switch over was a bit challenging, but the tech on the line kept at it till everything was working. The tech support is key to all good business. The phone works better with Red Pocket than it did with the previous carrier I tried. My son in-law found Red Pocket. Very pleased. No dropped calls!!!!

customer service is good!

Jan walked me through setting up auto pay and helped me troubleshoot getting my service to work after a renewal. He was a pleasure to work with!

So far the coverage has been great!

CS Miel is very patient with me and provide me support I need without effort on my side. Excellent experience with Red Pocket.

Great service with a much cheaper rate compared to regular carriers like AT&T, T-Mobile, and Verizon.

Have used Red Pocket for years. It's the best pre-paid service in the US.

Did a timely analysis of Red Pocket plans looking for best plan at lowest cost. CS Leslie helped me do that. Much appreciated.

Fantastic, using AT&T with RedPocket pricing that is half the value. Prepaid for 1yr. Loving it.

Redpocket is an incredible deal. I paid under $200 for an annual plan. The problem is that it isn't really an annual plan. The "annual" plan runs for 360 days only. Be aware of when you need to renew. I was not expecting to lose 5 days. Also, my plan was set to expire on Jan 2. I had already purchased a new plan for the new year, but redpocket automatically renewed my old plan and charged a cc that I no longer use. They charged me early on Jan 1 even though I had a day left on my plan. I have now been on the phone for over an hour trying to get a refund for something I did not purchase. No call, no text, no email, nothing in writing - no notification at all before charging my card. Service is fine and a great deal, but prepare your self for time and frustration on hold to resolve any issue. My parents both had the same issue today. Redpocket also charged them early, before their prevous plan expired,

Red Pocket has done what I expected. Customer service was responsive when I experienced technical difficulties.

Patient thorough help with a complicated phone set up from RP CS Stephen. He went through step by step and got it working.

great support

Jan help me out, it was probably my fault I clicked a couple of things and the system charged me twice. In short, Jan help me get a refund quick and simple.

I came out here from LA to North Carolina. No problems with the phone service. Red pocket

Easy to activate easy to use

Smooth transition from prior carrier. Rates are reasonable. Cellular service great thus far.

Made the switch from AT&T at more than twice the cost of Red Pocket and enjoying the same great coverage. Couldnt be happier

@RP CS Stephen was super helpful and kind. fixed my complicated issue like it was nothing.

Unlimited - whatever. I have the unlimited plan. At day 25 of the plan, I hit 31 GB. Instead of slowing down as stated in the coverage details, they turned off my data/texting ability. When contacted, was told I was going against their terms of service and that they could terminate service at any time. Agreed to turn on some data, but that was doing a favor. 2 days later, shut off again because had used 1 GB.