Coconis Furniture & Mattress 1st

Zanesville, OH and Heath, OH, US
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5.00
Based on 282 Reviews

5

86.88%

4

6.74%

3

3.55%

2

1.42%

1

1.42%
About Coconis Furniture & Mattress 1st

Family-owned and operated since 1927, Coconis Furniture & Mattress 1st has been southeastern Ohio's favorite home furnishings retailer. We are hometown proud and dedicated to the communities we serve.

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David
United States | 15 February 2018

I have shop Here for 25 plus years always been satisfied Never had any trouble with service or my product at all very nice experience

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Julie
United States | 14 February 2018

2nd purchase with you. Fantastic service.

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Joey &
United States | 14 February 2018

Very satisfied. We really enjoyed working with Tom Hennessy. Most of our furniture comes from Coconis. We will definitely be returning in the future.

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Cristi
United States | 13 February 2018

Great sales experience and professional delivery!

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Timothy
United States | 10 February 2018

Loved our experience at Coconis Furniture! When we walked in we were delighted to see the large well arranged selection. Lisa Gamble greeted us promptly and assisted us in choosing a pair of recliners. She was very knowledgeable in all the products and helped us choose made in the USA when we stated we only bought that. She pointed out all the great features of each choice and was very patient when we couldn't make up our minds. When we liked one but not the fabric she showed us the fabric swatches and let us know we could change it. We are looking forward to getting our recliners and would definitely recommend your store to everyone!

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Ken
United States | 09 February 2018

Great service from Laken! Best price around! I would highly recommend them to everyone.

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John
United States | 04 February 2018

Called 30 minutes before arrival, courteous, set items up and explained operation. In and out in short amount of time. You can not ask for anymore, well done!

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Robin
United States | 03 February 2018

I wasn't excited about the customer service we received we did come in late at night but my husband and I both work and it's very hard for us with our hours to get together and plan time to do extra shopping. The representative took a long time to write up the paper work the first night, three times she rewrote. Then we had to come back the next day because the store was closed. She told us the night before that we could be financed for 4 years and the next morning my husband had to work and he couldn't be there.because of our work hours. I really didn't care to not have him with me to make the final decision. When I came in the next morning I was early upon arrival, and expressed I had an appointment I had to be at an appointment by 12:30 and the representative re did the paperwork two more times and didnt seem to be concerned about my appt i needed to be there for. I ended up before I could get the paperwork finished I was late for my appt. I just was not pleased with the service. I thought it over and it just kept bothering me so my husband and I cancelled our order. I am sorry to report this, but feel that it needed to be recognized to maybe assist your store.

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Darrin &
United States | 03 February 2018

our sales girl Emily was very personable! quality of furniture for the price is great!

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Brent
United States | 03 February 2018

Received very personalized service and had a large selection of what we were looking for.

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William
United States | 03 February 2018

I was very satisfied.

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John Underwood
United States | 03 February 2018

Very good sales person. Hopefully the couch will arrive on time and in great shape! Great selection of furniture. Recommended to bus by our daughter, and now we recommend Coconis Furniture to YOU!

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Ellen Altop
United States | 03 February 2018

We went in just to look at recliners, but ended up finding one my husband liked. And it's power, and the price was what we would have paid for a regular recliner somewhere else. And our salesperson Laken was great and not pushy.

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Arnell &
United States | 03 February 2018

The selection is very nice with different price points. They have several unique pieces that were really cool from farm house style to contemporary. Friendly staff with fairly good knowledge of furniture and willing to go research if the answer is not clear. The only down was that I have to wait longer than expected for my new sofa but it is all good.

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Cindy
United States | 31 January 2018

Very happy with my purchase and ease of purchase loved they even took sale price for me after sale was over! I’ll be back!

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Tarrie
United States | 31 January 2018

Harry listen to what I needed and show me options that would work for my family. We love our new sectional. He made the process very easy. Thank you

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Vance/Amy
United States | 27 January 2018

Beautiful showroom. Danielle and all the sales team are friendly and helpful. The delivery staff was great too. We bought a bedroom set and then went back 2 months later and bought a huge made to order dining room table and 12 chairs. Bo Coconis took a lot of time and helped us with our dining set himself. We are so happy with the look and quality of our furniture and wouldn't hesitate to return or recommend this store.

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New house
United States | 27 January 2018

Had furniture for about 4 months and handles are already falling off, very expensive, but otherwise we buy all our furniture there because we usually find what we want.

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Robyn &
United States | 26 January 2018

Sales lady was very nice. Informative. But she did fail to tell us that the new furniture that we ordered would be much much darker than what was on the sale floor. We liked the color of the sales floor. And we were shocked to find out that the sales floor sample was 7 years old and very faded, according to the sales lady. She said we could return it before 7 days, but we already gave away our old furniture and would have no furniture for anther 7 weeks. AND we would be charged a restocking fee. That was totally not ok. We picked out furniture that we thought was going to be a caramel color. And we received a coffee/mocha color. Beautiful color, but definitely not what we thought we were ordering. So please please please get rid of those samples and get floor models that are the true color of what the customers are ordering. We decided to keep the furniture. We pleaded with the sales lady to exchange that floor sample. Because it was quite a shock to get furniture that was completely the wrong color. I have pictures if you would like to see the difference.

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Suzan
United States | 26 January 2018

***Update****** Thank you so much for contacting me directly. It is very rare nowadays to receive personal customer service which in my book gives you a 10!! The delivery process was not explained to me when I made the purchase but you clarified how it all works and I appreciate that. Not only do you have excellent customer service but you have gone out of your way to get me some of my furniture here sooner. I can’t thank you enough!! It’s a little hard to write a review when I haven’t received my furniture that I ordered back on Dec 30th!! Staff are friendly but it takes way to long to receive the items!! For this reason, I will think twice about using Coconis.

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