I recently purchased a new TREK Rail 9.5 mountain bike from Team Cycles and I am thoroughly pleased with my new purchase and how prompt and helpful Team Cycles have been. I would recommend Team Cycles and would certainly buy from them again

Just purchased a Trek Emonda SL6 from Team cycles and have to say my experience with them has been top notch. Order was handled very quickly and delivered so well packaged, I would definitely not hesitate in using them again. My new bike has surpassed all my expectations, Thanks Again Andy.

Bought a MiRider bike last Thursday and it was delivered on the Friday afternoon. Everything was as it should have been and was put to use that evening. Great service, would recommend.

£1,000 spent with Team Cycles, bike arrived with damaged disc brake adapter, diagnosed by local mechanic - Team Cycles not interested! Quibbling over £20. Very disappointed. Wouldn't recommend and lost any future custom.

I bought the Trek Domane SL 6 from team cycles. It was due to be delivered by DPD but they refused to bring it to my flats and it was sent back to team cycles. I was frustrated and got in touch with team cycles and even though it wasn't their fault DPD didn't want to deliver, they got in touch with DPD and added delivery instructions and gave me updates along the way. Liam was very helpful with this process and I got a next day delivery for the second attempt. Definitely would recommend them whenever someone wants to buy a bike.

So, I had a problem with the motor on my Trek Powerfly 4. Only 1 year old and needed a few little tweaks too. Took it to shop, Team Cycles. This was a Friday afternoon. I explained the problem and left it with the guys. They explained the timelines and process of any warranty work. On Monday, I had a follow-up call from a mechanic called Michael. He had stripped the bike, assessed the bike and failed motor. He ordered the other consumable items and secured a new motor direct from Bosch. The bike was all sorted within 3 days, flash to bang! That’s what we see little of these days! Excellent service and communication. I rode the bike to work today, it was a breath of fresh air, a doddle like never before, obviously there’s been a problem with the motor from day one, but that’s not The fault of the shop. The ride was incredible, the gearing was smooth and the ride was effortless and uninterrupted by rattles or clunking noises. This is one awesome bike, but it’s equally as awesome that a guy ‘Michael’ had his eye on the ball and utilised his skills to return my bike in what must be the quickest turnaround ever to keep me happy. We’ll done to you all at Team Cycles. 10/10 in all categories 👍👍👍

Brilliant service from start to finish. Called them on the phone to ask some specific questions which were answered in full by the friendly staff, Ordered a bike on Monday and it was delivered Wednesday lunchtime. Courier (DPD) arrived within the 1 hour delivery time they told me via text. Would highly recommend Team Cycles to anyone.

I took my bike it for a service and my bike needed quite a bit of work. The presales service was easy to organise, and the mechanic did an excellent job. My bike was back within 2 hours and running perfectly. Friendly staff and excellent service and I would whole heartedly recommend Team Cycles

Thanks to all at Team Cycles over the last month. I’ve experienced great customer service, where nothing was an issue for them and went that extra mile to keep me on two wheels. They sorted issues with my Gravel, Road and TT bikes, with quick turnarounds but always with quality and care at the forefront. Appreciate all your hard work and friendly advice. Cheers guys🚴‍♂️👍😀

Great products for reasonable prices and excellent customer service!!!!

Fantastic service, really easy to deal with and sorted a problem out for me without me realising it could be done. Lifelong customer :o)

Bought a new electric Trek Domaine and when I tried to ride with assistance there was none at all So my wife and I drove the 120 miles back to Team Cycles for them to rectify the problem We had to leave the bike with them to sort the problem When the bike was fixed I could not believe it when they said they would deliver the bike back to me Which they have done now that is what I call outstanding service A big thank you to everyone at Team Cycles you are brilliant Ev Rhodes

Excellent service, highly recommend. Ordered a bike thursday and was built and ready to take away by friday afternoon. Collected it today (saturday) and daughter is over the moon with it, already been around the street showing her friends haha.

I called to book my brand new Trek Rail in for a rattle near the motor. Even though its under warranty i was advised by their business manager that they would take a look but i would need to pay £10 booking fee, plus any labour, admin or parts shipping because i didn't buy the bike from them. I advised that i was already a customer and tried to buy the bike from them but was told no availability until 2023! I then sourced the bike online within 2 weeks. When i asked why i would be charged for warranty work, Tim Graham said that Trek refuse to pay them full warranty claims costs so they need to pass on those costs to customers who dont buy from them?? I then called Trek UK, who were shocked to hear of this and advised that they would call Team Cycles to ensure i would not be charged. But then i read some other reviews below, where TC still wanted to charge costs to customers even after Treks involvement. I then contacted other local Trek dealers who confirmed that TrekUK are excellent and have never refused to pay full warranty costs to any dealer in the event of a claim. They also told me they are starting to see an increase in disgruntled TC customers switching to their bike shops. I can only assume that Tim Graham clearly doesn't seem to understand the concept of great customer service or building customer loyalty. This experience suggests to me that they could be claiming from Trek while also charging customers additional costs which i find dishonest greedy and unprofessional. I ended up taking my Aftersales business to Cycle Centre Byker who were fantastic and extremely helpful from the start. Needless to say i wont be visiting Team Cycles again.

Had an issue with a new ebike purchased from Team Cycles, they could not have been more helpful and issue was resolved completely hassle free. Excellent communication from Tim, they could not have been more helpful. Many thanks.

No minus star button ? If you bought yr trek bike on line but need to take it here for warranty work DONT . I was treat like a second class citizen from the start and believe it’s because the bike was purchased elsewhere. I put the bike in for a motor and freehub replacement (both covered under warranty) I’d had no contact with them after a couple of weeks and any further contact was instigated by myself. I eventually contacted trek who chased it up for me and it was then ready later the same week. I’d been assured by Trek that I would have zero to pay upon collection so with that in mind I went to store to collect and was told I had to pay £259.99 for Labour parts and warranty admin ! This came as a bit of a shock to say the least, I told them that trek had assured me I had nothing to pay but it fell on deaf ears , Tim who I assume is some kind of head honcho even suggested I contact my original retailer to recover those costs ! For the record all the other lads in there seemed decent enough. As it was a Saturday and I could not speak to Trek I was given the impression that I wasn’t getting my bike till this was paid , I decided to pay and take my bike away. Upon contacting trek they were appalled that I’d been charged do they contacted the shop to tell them to refund me , I received a call from the store later (the first call ever) but because of card issues (my issues not theirs) I couldn’t do it over the phone. So called in the next day to be offered (begrudgingly) only £150 refund, I again remonstrated with Tim about the amount but again Yims ears were dear to my issue. Again because of my card issues we could not process the refund so I again left the shop. Rang Trek to tell them and they again had to speak to the store and reaffirm the amount to be refunded . I sorted my card issues out , rang Tim again and he processed the refund. Even though I was assured by Trek I’d receive an apology from Tim I haven’t/didnt. I then asked him for the serial number for the new motor which had been installed to be told just take the skid plate off and it’s printed on there. I asked if they kept records of parts they fit “nope” I then told him that I can’t take the skid plate off as I dont have the bike ! He said “pardon” I said it was stolen on Thursday night , his response was “that’s a shame” no empathy no apology no concern no help ! Tim might think he’s doing a good job but Tim has a lot to learn about customer service , Tim has way to much “street “ in him which he can’t hide, he needs to learn some professionalism . In short I’ve always been an admirer of this store but having experienced their service I’m of the opinion the store (or at least one of it representatives) is all fur coat and no knickers!

I ordered treck Trek X-Caliber 7 Mulsanne Blue/Anthracite 2021 I received instant emails of my item been shipped. I was surprised how fast my bike arrived. I found the staff helpful with my enquiries Thank you all at team cycles

Was advised by so called workshop manager which rear cassette I needed for my ebike telling me it was different to the picture I suggested it was. As a result I bought two from another company who had them. Didn’t fit straight away and when I went to have one fitted turns out they were wrong and the one I suggested was correct. No joy when I pointed this out and now I have to sell them again to purchase the correct one. Make sure you know your part before you buy and beware of other suggestions!

Awesome bike shop and their service is second to none - I smashed my rear triangle and within 24hrs they had sorted a replacement part and had me back on two wheels before I could get withdrawals

I wanted to upgrade to an EMTB and would normally only consider purchase from my local bike shop. There is currently a nationwide shortage of the EMTB's that I had under consideration so I searched online and located one at Team Cycles. I was a bit concerned at buying such an expensive item online but saw little alternative. Following placing the order, I contacted Team to clarify the likely delivery day to arrange to meet the courier. They were helpful and polite and clearly explained the process. In the end, the courier delivered a day earlier than they promised/expected, which was a bonus. The bike was delivered well packaged and was immaculate. I'm delighted with both the bike and with Team Cycles. I won't hesitate to use them in future.