Received my first box, all the tops they sent were all the wrong size, requested an exchanged for the correct sizes, took several days for a response back, once i did, then i had to go through there exchange process, which took another three days or more, sent everything back as requested, waited for two weeks for the new box to arrive, the items received, were not what i asked to exchange for the proper sizes, and on top of that, they still sent the wrong size, so if what to exchange, I'm told I must pay to send them back to get the proper sizes, and that has taken four days to get this information.

I was fine with paying extra for the convenience and having qualified people help select clothing options. The Photos and Commercials look like they are great combos and classy clothing. Reality is it is overpriced items that look bad. I selected business clothing and got frumpy flannels that look horrible.

I have tried to cancel this service and they keep charging me and sending me new orders. Their customer service is nonexistent and handled by robots. DO NOT order from this scam company.

I have ordered two boxes from starlet and both boxes were terrible. I sent items from the first box back because they were nothing like what I picked I liked and looked terrible. The second box I sent the entire second box back and spoke with a new stylist. I gave them another chance to make it right. Again they failed. I cancelled my services. This company only sends the sales brands in each box and they don’t fit true to size. Most XL shirts the send fit like large or mediums. She I tried to address the issue their only suggestion was to keep sending bigger sizes rather than looking at their supplier. Very disappointed with this company and my experience.

They send the same 3 or 4 brands with each box. The clothing selection is almost always the same. Now I have 3 boxes of ugly clothes. In my initial order, they sent me a hideous jacket that I returned. I wouldn’t of been that upset until the decided to send me the SAME jacket in my next shipment.

The absolutely worst. I received two boxes from them. After telling them I don't wear khakis, they sent me a pair in my very first box; I returned them. They also sent me a pair of shorts that weren't my size. In my second box, they sent me another pair of khakis which I returned. What did they replace them with? A pair of pants that weren't my size.

Horrible. Tried their services only to find out the clothing is cheep quality and when I asked to return it they are saying I can only exchange my purchase. DO NOT use this service.

I received 4 boxes from Stately. The 4th one I didn't want and I had tried to unsubscribe from the service. The sent it anyway. When the charge hit my account I emailed them right away and asked them to cancel it and refund my account. They said "NO," but that they would EXCHANGE items or the entire box... but no refunds. This is a company that just takes your money and gives you crap. They don't read your feedback or your input and they really don't care what you have to say. Also... you won't be looking 'stately' because they never send you anything like what they have in the pictures.

So far 3 months into my subscription the 1st few boxes I had to make some adjustments and returns. The return process was very easy and they quickly made adjustments and substituted my items. The 3rd Box came today and every item was exactly what I wanted and fit very well. I think we have finally dialed in my style and they now understand. I look forward to receiving my 4th Box

100% SCAM. After 4 exchange boxes, I have one shirt that was worth keeping, and even it is very cheap junk. Their clothes look like they come off of the clearence rack at Walmart. The worst I have ever seen. After every box, they asked me to upload more info. Each time I did, it was compltey ignored, and I was sent another box of trash. Avoid at all cost.

3 months in and I love it. Im a bigger guy and find clothes tough to fit, but have only had 1 exchange (brand sizing can be difficult). The exchange process was quick, painless, and flawless. They style, quality, and service is awesome

I’ve used Stately for over a year now. My first box was outstanding and it was great getting quality clothes delivered to my door! Plus it all paired well with some of the clothes I already had! All my deliveries are sent on time and delivered in tact. My box I just received was a home run!! The shirts were perfect, just my style and the jeans fit like they were made for me. My stylist for this box Darija put this look together and it was like she was shopping with me and got it all perfect!! Thanks for being a company that cares and delivers!! I will be using them for a long time.

Overpriced SCAM Buyer Beware. Took nearly 3 weeks to receive 1st box. All but 1 item fit, completed exchange, received items 2 weeks later, 1 item was an XL that I could not button, another XL shirt, same style fit perfectly albeit material felt cheap. Outer wear I received as an exchange was nowhere close to my preference sheet or what I shared with consultant. Out of blue, I get email 2nd box is about to ship WHAT!!!! I selected every 3 months, not 1 month. Email came a day after they charged my card. Tried to use their message service to stop order, receive sorry we missed you!!!! Sent email, no response, tried message service again next day, got someone!!!! Asked them to cancel my order immediately as I tried to cancel my subscription but order appears to have processes. Online says $499 charged but order is unfullfilled. I am offered a $25% discount not to cancel, I kindly refuse and ask for the order to be cancelled. Told, must elevate to leadership. Two days later, receive response, leadership says no attempt to cancel on their system so order must be processed per their terms!!!!! Unbelievable. When I signed up for this subscription service, I 100% selected every 3 months as there was no way I could afford $500/month. I checked my account and somehow it reverted to monthly. Clearly I have no way to prove this but what is shady is they give you no notice that your next order is about to process like so many other companies that offer a subscription service. They know if you miss the window per their terms, they got your money and there is no recourse - nada - none! I will say the customer service rep was very polite and did follow-up but clearly had no discretion to solve my issue. Her response, leadership team will review and make a decision. $900 dollars later - I have a bunch of well cordinated cheap fashion that does not fit and cannot exchange for a 2nd time without having to pay shipping - Expensive lesson to learn!!!!

This service is a scam. They ship you outlet quality clothing with imperfections and defects. The exchange process is awful. I just received my third exchange, and two items are too big - their response is, "sorry you have to cover the shipping cost for the third exchange." I canceled my subscription and will donate to goodwill because it's nothing I would wear. Stay clear of this service.

The "customer service" of this online membership is horrible aka.Hot garbage. Useless. Still haven't received my first order placed Nov. 7.2022.. 20 days later... Still nothing... And STILL have to wait maybe another week or more! The website says first delivery should be delivered within a week maybe two if you're far. I'm in N.Cal. they are supposedly in So. Cal . So in reality, I shoulda received my delivery within a week, max! Anytime you need help, you get generic responses, almost like they are bots or just don't really care. I paid for my first delivery on Nov 7, took a couple weeks to finally get the order fulfilled... Then...Finally get a reply saying the package is for some reason delayed.. in a town 20 ish miles away with no one knowing anything about it. I kept getting generic replies . So I filed a claim with ups..a day later . stately texted me saying a new delivery will be sent out.. so... Maybe another week or more. The only reason they resent anything was because I filed a claim. This place is zero stars. I. .. I'll hopefully get something . I already paid about 200 bucks btw. This place so far stinks of a scam.

Complete scam. Ships discount rack crap and refuses refunds. Read all the reviews. I received products I did not select and items in the wrong sizes. Horrible customer service.

I have been a happy customer since July 2019. They have done an excellent job in addressing any issues, the few times I have experienced any such as items too big or not my style. They are prompt as well in responding. I upgraded to the lux plan and it has been one of the best moves I have made. My Challenge I am a small short guy living in a big world :) and most stores don't carry my XS or S size. Once in a while, I find clothing items at stores such as H&M, Express, Nordstrom or Bonobos, or Original Penguin to name a few. Shoes only at Nordstrom. This requires me to find shopping centers or malls that have these stores nearby, which are normally deep in the City (Chicago). The Solution Stately has saved me tons of hours at the stores, also tons of driving around, and so much more. I have also enjoyed every box I have received. I haven't done much shopping or any shopping in three years (Except for suits) and my closet is full (dress shoes, belts, socks, pants, sweaters, t-shirts, etc). Perhaps it is true SOME of the items I could find on sale at stores such as Marshall, TJ Maxx, Ross...but after how much driving, time-wasting, and annoyances with going to stores :) TOTALLY WORTH IT and I love the fact that my stylists respond to my requests for changes in upcoming boxes - if I have too many belts for example...I can ask to remove those items in the next few boxes and they just replace them with other items I ask for such as watches :) - what's not to like about that.

Really love my experience with them. They're exactly as advertised. The exchange process is super simple and easy as long as you follow the directions they have listed on their website. No complaints whatsoever. Love the clothes, they nailed my style, my wife loves my clothes now so it's a win on multiple levels :^D

Stately goes above and beyond to make sure my style is up to date, and that I feel great every time I put a piece of clothing on. Any requests or returns I need stately goes above and beyond to perfect my style and experience. Keep up the great job. I can’t wait for my next box!

Dishonest experience, hard to cancel. NOT possible to return. And they did a "gym" style cancellation where I asked for cancellation, they confirmed cancellation, but I actually had to fill out a form and they didn't actually cancel my last month until too late. Honestly, was low quality and not enjoyed.