Straightforward, prompt and supportive

Great telephone advice on which mattress to buy. Once ordered, the mattress was then available for delivery ahead of when quoted and delivered by a very efficient team who rang me to let me know when they would arrive, then arrived when they said they would! The mattress itself is very comfortable. Great service all round.

So happy with our John Ryan mattress. They really take the time to understand your needs/ profile and recommend on that basis. We went for the Origins latex 2000 and it is a dream to sleep on, supports our (heavier) weights perfectly while still feeling soft. I had terrible lower back pain from our previous foam mattress and this has practically disappeared. I am recommending them to all my friends now!!

An extremely helpful website gave all the basic information which was then refined by telephone conversations with equally helpful and knowledgeable staff. The order was processed well within the scheduled time and the delivery was very efficient.

Could not fault anything, so far the best online and offline experience I have ever had! Perfect!🤩 and the mattress is equally amazing. Would suggest if you need a mattress do not go anywhere else.

The online and phone service provided by their staff was outstanding. The delivery company did also a great job.

Over the past few years, I've had back problems and found it challenging to get a good night's sleep. Waking in the early hours, too uncomfortable to sleep. In addition to stretching, exercise, etc., I pursued better mattresses. Luckily, they came with a send-it-back clause if you don't like it. I sent two back and finally purchased one of the most expensive mattresses from a leading memory foam manufacturer. My back pain continued. I gave up, believing it wasn't the mattress. It was the old fart sleeping on the bed. My wife found John Ryan by Design and suggested we try them. I wasn't in the mood for more disappointment, but she convinced me to give the dice another roll. We've had our mattress and bed for about six weeks, here's my experience so far. My first thought was while it looked exceptionally well made, it didn't feel much comfier than my costly memory foam mattress. However! After about a week with the mattress, my back pain started to ease. I thought it might be a placebo effect, so I ignored it. That weekend, I slept through to 9 a.m.; usually, my back would force me out of bed well before 7 a.m., whatever the day. I was convinced it wouldn't last, but my back pain has eased and eased over the weeks. It's not gone entirely, but in just six weeks, the pain has reduced considerably, and my sleep quality hasn't been this good in years. My wife also tells me she finds the mattress very comfortable, especially around her hips. In summary, this mattress is a keeper. The memory foam mattress has been relegated to the guest room. We don't want anyone getting too comfy!

Brilliant bed. Beautifully constructed and extremely comfortable. Also their delivery service was spot on. Two really nice guys took extreme care with both the bed and getting it through the house and upstairs. Overall I could not be happier.

Great experience. I had a very helpful initial telephone consultation where I finally understood mattress components and firmness. I was then able to make the right choice and feel I was well advised

An easy and helpful experience from the very start. From initial questions through to delivery everything ran very smoothly and I am extremely happy with the finished product. Comfortable to sleep on with the 'feel' that I was hoping for and a quality product. Very happy, thank you.

I highly recommend this business. The product quality is consistently outstanding, exceeding my expectations every time, this following two large purchases over a two year period.

Great service and fantastic product best bed ever!!

Had the bed for 4 - 5 years now. Spend about half my time in U. K, so not used alot. They reluctantly changed the mattress after a few weeks but made no difference. Just sank into the middle. Drawer collapsed on one side. They sent me another but same again. Just a very tacky base. Website has too much information that would just bore most people. Won’t use them again.

Good product knowledge and timely and relevant delivery. Helpfull follow up on how to care for my mattress.

Very pleased from 1st contact with lady on the phone through to the quality of the mattress. Also, when researching mattresses, the John Ryan website gave a lot of useful information

Excellent customer service from ordering to receiving. The whole process reassured us that buying without being able to test first was fine. Personal touch from this company. Mattress is brilliant. We love it.

Delighted by the customer service, support and knowledge. The mattress is amazingly comfortable and I am so glad that I became aware of this company via recommendations on Which? Forum. Given the knowledge that I now have I absolutely would not buy a mattress from the normal conventional shops ever again. For what I paid is far better value for any comparable product. Would definitely recommend. The after care service is superb in terms of returns - not that I needed it. Each step was clear and I was kept informed of the delivery. Highly recommend

Bed delivery updates and actual delivery all on-time

One of the best companies I have ever encountered!Helpful and caring customer service,beautiful mattress and excellent professional and courteous delivery firm.Wish I could award them more than 5 stars! Elizabeth Mccarthy

The mattress was delivered on time and the delivery team were courteous, polite and friendly. This is the third John Ryan mattress I have purchased for my bed and breakfast business. Guests love them and the cashmere lining on top adds that bit of comfort and luxury.