I am really impressed with this company. I've been struggling to find a mattress that can accommodate my back issues, and purchased one of the Artisans range from John Ryan by Design Ltd. They gave really helpful and clear advice in the lead-up to my purchase. Unfortunately, the mattress proved not to be quite right for me - just one of those things, and certainly nothing to do with the quality of the mattress, which was excellent - and I discussed my options with them. We came to the conclusion that returning the mattress for a refund was the best course of action, and so that's what I did. There was a delay on my side - family issues, followed by a holiday - which meant that I was slightly out of the return window, but they accommodated this with no muss and no fuss. I really appreciated their level of customer service, and their integrity.

The bed is great but I was disappointed that it was delivered and I had not agreed to the delivery date so was not prepared. Also, not good that the delivery company did not take the old bed away, so I had to deal with that myself; not an easy task when you live alone.

Received a phone call the next day checking my order and giving some useful advice. I called another time to ask about fitted sheet size and I was helped quickly.

Really impressed with JRBD. Excellent customer service, fantastic delivery & love my new mattress.

Buying something expensive which you know nothing about and is vital to your health and wellbeing is quite frankly a little scary. Not being able to examine and test the product before parting with your cash could be terrifying. Thank goodness that in this age of low quality products and appalling customer service, businesses like John Ryan by Design still exist. With a website crammed full of really useful information I was so reassured that I had found a bunch of honest craftsmen/women that I stopped my search instantly. When it was time to confirm my order I had very few questions left for the lovely Julie, who checked that I had made the right choice based on weight and sleeping preferences. Delivery updates and service were also great. All in all a very refreshing and stress-free online shopping experience. 6 weeks on and I'm loving my new mattress; back ache is banished and I'm sleeping like a log. Thanks guys for being so awesome. Bottom line: highly recommended.

My mattresses both arrived timeously and great quality as usual. This is the fourth mattress I have bought from this company and can only say good things about their service and quality

Expert advice from a team that really care. I picked a certain product and they called me to talk over the choice and I ended up changing my mind. The new mattress is spot on.

Happy with our 004 mattress and the customer service.

Second purchase from JR, i was unsure first time so bought an origins 2000 which was excellent for 9 years. Bought an Artisan Naturals this time as i have full confidence in JR and its been really comfy and looks as expected very well made

Good communication, excellent product, delivery within good time scale

They were very good at every stage, from start to finish. Their staff were helpful and gave me time to explain and ask questions. I can tell you at 75yrs of age I had a number of questions in relation to my choice of mattress and delivery. Both services were excellent, the delivery term were great. Oh yes, the mattress is well made and so comfortable, that from the first night we have had no problems at all with sleeping. Lastly, my husband and I were recommended to John Ryan by Design and have no personal relationship with the company or delivery service. Well done all and thank you.

Purchased a John Ryan Express mattress and was pleased with the quality. It is well made. Unfortunately it was a little too firm for myself but John Ryan were excellent in arranging collection and prompt to refund with no hassle. Top service. Would recommend to friends.

Everything about the bed says quality, every experience with the company was a professional one. Not cheap but some things are worth paying for and this mattress is one of them.

Efficient service Great communications all through Good delivery Wonderfully comfortable mattress Thank you

Fantastic service, Bed is quality, staff are excellent

Extremely comfortable beds- could recommend them more highly.

Very easy to deal with. Thoughtful advice given over the phone, checking what we needed before ordering. Responsive to questions on other matters at various times. I was able to change delivery date without difficulty.

superb mattress

from start to finish Michaela was fantastic, had a slight problem but you know how good a company is on how quick and efficiently this is dealt with great company thankyou Michaela

I have had the Artisan 1500 Mattress which now retails for £1400 for nearly 2 years. 1 year in we started to notice slight dip on both side of the bed we lie on, so we made sure we flip and twist every 2 weeks even to this date. Those dips have become significantly worse. We purchased a premium mattress protector and even that is not helping. We followed the guideline to the letter. Twisting and flipping the mattress every month at the start. I reached out to John Ryan this week for help since the mattress is no longer providing a good sleep anymore. I have to say you can really only review a company on its initial response when you have issues. Basic customer service is not to tell the customer they are wrong on the opening line. Like Luke Quinn's review. You get a copy & paste response with links to back up what they are saying. The opening line to the email was shocking. That blow it for me straight away. Not even a sorry to hear you are having problem and we can help, even though they might not be able to. Mr Moss "The care leaflet we send out with your guarantee when you order from us does state that you need to utilise the full surface area of your mattress, and not just sleep either side and leave the middle as brand new mattress that doesn't settle like the areas where you both." This is clearly their response opener to negate any and all issue related to their mattresses. We are told we need to utilise the full surface area. That is a ridiculous statement, how can 2 people sleep in the middle of the bed, or whilst sleeping remember to move into the middle and regularly change position. 2 Years and the bed is unusable and will be disposed of. I really cannot recommend this mattress or the company. The email is clearly a don't bother us with your issue. Even though the last line states: If you could please remove all the bedding from your mattress and take some photos to show the problem areas you mention, once we look at these we will get back to you. Which is after the following link stating we told you so and it all natural. Nothing to see here, please move along. We do state all this on our website johnryanbydesign. - understanding-beds/settlement-and-indents-2/ Also below is an article from the National Bed Federation Mattress Settlement And Body Impressions - Bed Advice UK Sorry but your initial correspondence sets the scene on how you expect to play this one out. Update 23/05/2023 from your reply. I have not declined any inspect since that's not even been offered yet. The email just asked me to provide photos only. I have only received a reply email from Mr Moss this morning asking the same. Send Photo's