Very easy steps to complete booking.

They ask for picture of your bank card and photo ID I find that disturbing in these days of identity theft and fraud , i better ways of varifying the identity of a customer exist , Visa does a text verification , banks advise not to send pictures of your card. That is one thing I find worrying about their procedures, to make it worse first they take your money from your card and then ask for pictures ,

Competetive price, easy to navigate website, booking experience was vert good

Quick, informative and very easy to understand. The layout was brilliant with all the correct info on a little screens/pages as possible.

Absolutely terrible services! They changed my flight so I requested for a refund. It has now been 12 weeks of what was supposed to be 6 and I have still not received my refund! Never book from them!

So easy to book, no hassle and dont try to sell you lots of add ons that you don't want or need like some other companies do. Perfect.

Never ever book your flights from here! My flight got changed where I requested a refunded which took absolutely ages to even get through to someone . Even worse! It’s been 10 weeks and I’m still yet to receive a refund!!! Awful experience.

Excellent customer service... 5 star Sofia

Things were rather straight forward, no problems really except for two little issues: the first, it took about 4 hours to get the confirmation. While it's not a very long time, but for someone that needs to make other arrangements such as prepare transportation and accommodation, it was inconvenient as I had to wait until the booking was confirmed. The other one is that I was not able to find out the details regarding my seat until I made the booking. I needed to know beforehand how much luggage I was allowed so that I could book a different flight if the luggage allowance was not acceptable for me. Luckily it was, but it would have been nice to know for sure before I book rather than make guesses based on previous experience.

I booked a ticket for me easily , but whenever i was doing so for my friend , i was facing a problem that the booking was always declined and that s really scarry .. i kept trying til like 4-5 hours until i entered another card number

Website good, info great, very clear what's happening and why. Cannot fault

This is the second time booking with Omega Flight Store and I was happy because the checkout was quick ,price is good and baggage allowance is 40kgs for Jet Airways.

really good site to book with, everything you need is on the site. i had a few problems with the booking i emailed and within 15 minutes i had a reply and all was sorted, i will be recommending this site to my friends as we travel frequently thank you .

Excellent online booking system I am very pleased with the information handling and informative nature of the booking !

Bought tickets to Russia in advance (in March for November), found out that my wife is pregnant and in November will be unfit to fly. Tried to cancel. Had 18 emails thread. Was told that we have the cheapest tickets with most restrictive conditions. Paid £35.00 for the medical certificate. At the end airlines (KLM Dutch and Air France) didn't want to refund any money and Omega advised that we can only apply and get refund of unpaid taxes £15.00 per person. Wasted even more money and so much time to find out we can't get nothing. Why this couldn't be said to us in the beginning? Why this couldn't be constructed in the different way so we don't loose more money and what's most important - time? I didn't have fun playing ping pong with emails. So much words and emails for what? Let's be clear, no refund means no refund, end of story, no need in bubbling up the kettle. Advise: To those who buying expensive tickets, buy travel insurance with clause for cancellation, don't rely on heart virtue The experience with omega is aweful, I thought they will help but I shouldn't even ask. I was expecting a little human help but bureaucracy as always takes over.

I saved £80 on a return flight to Tokyo for 2 by booking through Omega, having found them on Kayak. Flight prices are changing all the time and I had been monitoring this particular flight for a while and had been about to book it on the airline website at what I thought was a good price until I checked again on Kayak. I had a slight reservation about booking via an agency as you can never be completely sure that you will be getting prompt efficient service or indeed what kind of a firm you are dealing with but I decided it was worth the (slight) risk. I phoned their Birmingham office beforehand to try to suss them out and ask about ticket flexibility as the airline website stated that date changes were possible for a fee. I was told that there would be no guarantees of this. Unfortunately the person I spoke to had such a strong accent that I could barely understand him however I went ahead and booked anyway. I had email confirmation and airline booking reference almost immediately. I checked it on the airline website and it was confirmed. So all good so far. The saving was substantial and the ticketing was efficient. Should any changes be necessary to flight dates etc it would doubtless be easier if I had bought direct from the airline rather than going through an agency but so far I am pleased with the deal I got and the online service.

This first time I am booking with omega flight store easy book book quick response need little clear about baggage allowance

Rejected my on line payment and insisted that I had to phone to complete the transaction. Site gave no indication of the working hours of the call centre. I was sent an email with a payment link, which made me suspicious of the credentials of the company as it had all the hallmarks of a scam. I checked with my bank who seemed to consider that it was genuine, something I will only know for certain when I am on the aircraft.

We are Australian , the quoted amount in English pounds was different from what we were actually charged, and the estimated Australian equivalent charged was even more to our account. We have never been on China Southern airways, so time will tell if the airline is good. .. but we are optimistic travellers and the baggage limit is good, with only 1 stop on the long flight.

Cheaper than other flight search website and easier to use, straightforward.