Booked tickets ok - they are real. But then I need to take extra luggage and the airline itself says I have to book it via the agent ...OmegaFlightStore. They have not answered my emails. Their main phone number is now disconnected. They now (Nov2018) list 02074-848909 as their contact number ...I am phoning it on and on and on and on. They do not pick up the phone. They are useless. DO NOT USE THIS COMPANY. I will be reporting to the airline (KLM) to recommend they no longer take bookings via OmegaFlightStore.

Absolutely avoid this company at all costs, I was due along with 7 others to fly from Bristol to Paris de charles then onto jfk Friday 23rd Nov ,got to airport early to print boarding passes only to be told that we were not on the flight list at bmi regional, phoned BMI who said we had been booked on the Paris to jfk flight & the return flights from jfk to Amsterdam them onto Bristol, but not the first flight Bristol to Paris , she said if there were seats left she could have allocated them but as the flight was full now as the un confirmed seats had been re sold , our only option was to get a flight from London & pay again then try & get the money back , we didn’t do this as the flights were £1500 each so we are home instead of being in new York , now I have spent the last 2 days trying to get money back , omega went into insolvency a few days ago & had there atol license revoked on 5th sept which I didn’t know about , it’s been very stressful , we had all the flight numbers & ticket numbers on the confirmation so hadn’t realised there was a problem

I have just read all the reviews and cannot believe these Omega Flight Store are still allowed to advertise. I have also been trying to change the return flights and after several phone calls and emails, there has been no response whatsoever! BA are trying to help me now but from what I've read, their hands are tied to do this!!!! Great start to a holiday! Surely something can be done by someone.

Good price, but couldn't get hold of customer services whatsoever. Luckily my booking all went smoothly... but it would be a nightmare if something went wrong or you needed to change something, as they don't reply to emails or answer the phone.

There are many differing reasons given, but it seems that this specific company has gone into Liquidation, despite allegedly being part of a very large International Travel Group ! What is certain, is that they NEVER reply to emails or tel. calls, though for some peculiar reason, the lines are still connected, and therefore being paid for, presumably? Unlike some customers writing reviews on here, my contact with B.A. resulted in their being unable to alter any ticket, and said only Omega could do this, despite the fact that I needed to alter my ticket by just 1 day in order to attend to several terminal cancer patients very urgently. Dr Christopher.

I bought i flight to Peru from this site, more thann two months. I have sent them a couple of emails asking for some info, but they have not answer back yet. I am afraid, this is scam "company".

I am disgusted about how we’ve treated not even a response to my 4th attempt to contact yourselves

Crooks. Myself and my Wife booked return tickets to Mexico in January to fly in November. We then recieved multiple flight alterations. Our holiday dates then changed, and we needed to get a refund. We were assured that a full refund would be given in 6-8 weeks. This never arrived, and we now cannot get a hold of Omega. We have attempted to make a section 75 claim through our credit card provider, but this has proved fruitless. Absolutely avoid this company.

Good price but 0 for customer service. Would like to enquire about amending a reservation, but no one answers phone and responds to submissions via their online form on their website.

Unanswered support request. I have tried contacting the contact us tab within my booking confirmation but have had no response even after several attempts. Today I tried to call the number on the contact us page but no one is answering the phone. For customer support I would give you 1 star, for the actual initial booking experience it would be higher.

I have been booking amazing flights to the Far East, and I'm sad to hear that their Atol licence have been revoked. I'll be very happy to buy flights with them again once they have fix this issue.

I like cancel my booking because I can not fly, 3 mails 3 calls try to contact someone impossible, I never become a answer, that’s a fake company !!!

SCAM SCAM SCAM Booking Reference: OQ7E5548 Denied boarding ETHIOPIAN AIRLINE ON 04/11/2018 reason of OMEGAFLIGHTSOTORE.COM not submitting the fare money to airline due to LIQUIDATION or whatever BANKRUPT Further checks from records reveal OMEGAFLIGHTSOTORE.COM is still very well operating and continuing SCAMMING the online tickets booking. My OMEGAFLIGHTSOTORE.COM experience is painful, causing a lot of stress, heart-ache, anxiety, time consuming, I DONT RECOMMEND OMEGAFLIGHTSOTORE.COM or anything with OMEGA name Bring the BREXIT NOW and we kick them out of UK, Lock them in prison indefinitely

Hi everyone, i also am in the same boat. The problem i have is not being able to contact them to amend dates of my ticket. I decided to pop round their office in Leicester square but it was entirely vacant with bailiffs warnings stuck on door. Apparently they are going through insolvency but this is not yet confirmed. I also contacted atol, consumer direct, abta, citizens advice and even the airline itself (air France), all of which are unable to help because they do not intervene with the quality of services provided with travel agents and atol specifying that omega has its license suspended. Which leads me to strongly believe they suffered a financial loss forcing them to be insolvent. Also with air france not being able to intervene since i bought the ticket via third party(omega flight store) stating that i need to keep trying to get hold of them. Even though i expressed this very issue of being unable to contact omega, they expressed sympathy. Final option was to contact bank and they told me that because i received my flight tickets, they could not open a dispute for me to classify it as fraud. Therefore unable to help any further with regards to refunds. I still have a valid ticket and atol certificate but no idea what i can do about it. I no longer need the tickets so i have no idea what to do. I don't want to waste £693 for nothing when I'd rather pay £350 or something to amend dates/ cancel.

Vol Paris - New York annulé, nous l'avons découvert lors du checkin! Donc obligé de réserver un vol à la dernière minute la veille ! Depuis aucune nouvelle pour le remboursement de notre billet, ils ne répondent ni par mail ni par téléphone. Arnaque à fuir absolument !

I tried to cancel Delta Airlines flights booked through Omega and was advised online to go back to the company through which I booked the tickets. That was not possible - no online way to cancel at omegaflightstore.com, and no one answers their telephone.

Customers service does not exist

There is no customer service from this company. no one answer the phone ,no one return your emails. If you have face to any flights cancelations you are on your own. this company is not registered at ATOL or BATA as they said. complete scam!!

Very bad, poor customer service. Misrepresented that my flight was canceled (it was not) and that my name was not on the list of passengers. Failed to provide my information to the airlines. All this led to a huge hassle, incredibly stressful experience, hours spent on the phone, and an hour-delay at the airport trying to check in.

very dishonest and un representing travel agency, i booked ticket with this and had issue and they reffered back to me for refund to them and they mail me to pay only 60 pounds and reset of 560 pound is nonrefundable. and when i asked why no response been given such as shame.