Awful. Their platform is not working for weeks now and i cannot have acces to my documents and deposits. Their client service and hep desk is non-existent. No phone number to call... Following a helpful explanation by Arthur, i am happy to change my review. But i still advise the site to have a phone line available so customers can directly get in touch and seek help. Their help desk is useless in my opinion.

Excellent Service Great Communication Nice Vibe

Amazing customer service from Nikoleta on a recent issue. I received fast and informed responses and resolution of the issue very quickly.

Ticketing system works really well, speedy response and Kathryn was very helpful (and patient!) with my queries. She was able to talk me through the issue I was having with speedily and concisely.

Thank you to Kevin for his help with setting up custom reports. The Arthur report writer is not as flexible as we might like but Kevin is always helpful and has been reliable in getting reporting issues resolved using custom reports.

Kathryn dealt with my query efficiently and resolved the problem within a short timeframe.

Kevin was great help and really quick when responding to my issues.

Really clunky software, incredibly hard to use and to learn. The staff just try to upsell you for £600 trainings just so you can learn how to use the software. Honestly, even simple spreadsheets to track tenants, deposit etc is faster to do. I have requested a refund of £381.57, and to cancel my subscription. If I get a refund, I will remove my review.

Still desperately trying to have someone from Arthur Online respond to me from last week. None of the phone lines are being answered by them and whilst they have promised to come back to me they are not responding at all. Steven Mendelson

System down again. No support available. They dont care. No support to call anymore. They have become a joke. For the avoidance of doubt. Ive been a user since they formed. When the founder Mark was available on the phone. Then they shut the phones. Despite me paying for phone access. System is down or sooooooo slow more than it works now. Cant see them surviving much longer.

Nigel is great at his job and is always helpful and quick

Nigel Asamoah has been incredibly helpful. always going above and beyond when Ive needed assistance and responding very quickly when its been needed. Nigel's onboarding explanations and walk throughs have helped massively in understanding the system and its functionality

Max has been outstanding, He clearly understands good customer service and this has contributed to me committing to Arthur's Product. Very good so far.

For the second time this year the entire system is down and inaccessible. We cannot access any documents, information, contacts. There has been no communication from the Arthur team to let customers know what is going on. Today alone, they have lost me 8 new tenants and prevented us from accessing documents from court. There is nothing we can do about it, no work around.

There when you need help fast. Very knowledgeable and helpful. Fast resolution. Would strongly recommend. Thank you.

Nigel was great help and really quick when responding to my issues. The new update for raising issues with Arthur is great.

Made an awful mistake of signing up to this software without reading any reviews. -The system constantly has bugs so the functionality is unreliable. -Has a mind of its own and we loose messages and documents. -Poor support and can’t talk to anyone -Unreliable financial functionality. -Tenant, Landlord & Contact Apps are clunky and message function is terrible. Overall very difficult to run a business on this system, avoid at all costs.

We have recently started using Arthur online and so am in the learning phase! Nigel has been super helpful. He responds quickly and with details of exactly how to do something sharing videos and screenshots. He is very knowledgeable I am very grateful for all his advice as we start our property management journey with Arthur!

The platform itself seems to very popular, hence why we chose it. Since investing our time into the tool we have not been able to get things fully setup. we have requested support from Arthur but they are disorganised and lack structure and no progress has been made for months. We paid for a bespoke invoice to be created, we have been waiting months and have not received anything and no one seems to be able to take ownership for our support, even after escalating the issue. If we were not so invested in this tool, I would switch to another provider. The support for a business critical tool like Arthur needs to be excellent. its not and its impacting our business growth and efficiency. Very dissapointed with the support we have been given. Empathy Housing

This app seems biased towards landlords and questionable agencies. When you file a complaint, you get an automated email. However, if the other party responds, you only get an email containing their reply. You don't receive the entire conversation, which is problematic, especially when you need evidence of the discussions. You should change that!