Horrible software from the a tenants point of view. The managing agent has deleted most of the correspondence I had through Arthur to make themselves look good. Be aware of this con this software shouldnt be used to communicate with the landlords or agents as they can delete their communication without warning. edit to the response: The email notifications do not always contain the messages so what you are saying is not true. You are basically allowing agents to bully tenants and then they can delete whole conversations. I have half of my messages being deleted by the agents and they dont show up in email notifications either. This app only serves a dodgy landlord/agent

The nonchalant attitude by Arthur to resolve serious issues is a disgrace and extremely infuriating. I have had no meaningful update or advice on how I can get through a serious issue with their Bank Feed duplicating transaction lines! The current serious issue was reported by me on Monday Morning and others on Friday. I am writing this on Wednesday afternoon after no response to any of my emails today asking for an update. They have so far not informed me of their complaints procedure despite asking for this on Monday and they have also not informed me who is in charge at Arthur. There are constant issues with the system which I generally learn to live with because trying to get anything resolved is horrific.

we where forced to move to Arthur as our old property software company where bought out by them, there is nothing but problems, system crashing, slow downs making it useable for almost two weeks, unexpected errors for filing uploads. Their support team is the worst i have ever seen. We will be moving again once we source another provider, regardless of the time/costs involved. DO NOT GO WITH THESE GUYS

Nigel was very helpful and quick to respond and deal with my questions over the Chat function.

We have been using Arthur for over a 16 months now, it took time and a lot effort to migrate to the new software at the time. We had some bugs and issues in the beginning but we thought it was teething problems however 18 months later this continues more so within the finicial On a daily occurrence the system crashes and the system just works awfully slow. It is like a gamble logging in, not knowing if you would be able to work today or not. Producing statement and finicial information to landlords is another massive issue, duplicating payments and landlords within various bugs. Unable to provide the correct reports without faults or bugs. This system is not reliable, as fair as there statement 'award-winning property management software designed to save your business time and money by streamlining each stage' this is simple untrue and misleading. I would not recommend using this software system as it causes you more problem within your property business and poor customer service to your clients.

An incredibly useful half-day with Nigel from Arthuronline. Very patient and very clear. The fog has cleared!

Nigel is always very quick to respond and manages to resolve queries,.

We have used Arthur for 12 months now and Nigel has always been really helpful! He has gone above and beyond, would highly recommend to any agents!

Amazing platform and even more amazing assistance from the Help Centre. Nigel you sorted my challenge out quickly and effectively thank you so much for the assistance!

As a longstanding member of the Arthur support team, I've had the privilege of witnessing the remarkable contributions of Ella first hand. In this review, I aim to highlight Ella's exceptional qualities and the invaluable impact she has made within our company. Ella exemplifies excellence in every aspect of her work. Her technical prowess is simply unmatched, as she consistently demonstrates a deep understanding of complex software systems and an innate ability to navigate through our challenges with ease. Whether it's debugging a critical issue or architecting a new feature, Ella's proficiency shines through, leaving no doubt about her capabilities. Beyond her technical skills, Ella possesses an unwavering commitment to quality. She approaches every task with meticulous attention to detail, ensuring that her code is not only functional but also robust and maintainable. She is efficient and always super helpful. Moreover, Ella is a true team player. She actively collaborates with her colleagues, offering support and guidance whenever needed. Her open-mindedness and willingness to listen make her a valuable asset in brainstorming sessions and project adaption discussions. Additionally, her positive attitude and infectious enthusiasm serve to inspire those around her, fostering a culture of creativity and innovation within our team. We shall miss Ella whole heartedly but wish her the very best at her new job.

Ella Kitching makes Arthur much easier to understand. She is extremely pleasant to deal with. The tutorials with her are very helpful and always replies very quickly to any queries.

We have been using Arthur for over a year now, it took time and a lot effort to migrate to the new software. We had some bugs and issues in the beginning but we thought it was teething problems. However, now that we are a year later it has become nearly a daily occurrence where the system crashes and the system just works awfully slow. It is like a gamble logging in, not knowing if you would be able to work today or not. If not for the headache of moving over to another software we would have left long ago. Spare yourselves the headache.

This software has been persistently having problems. It appears that they have bugs in the system on regular basis which has seriously affected our work. It has been very slow in refreshing each page on a daily basis in a week in a row! Not Acceptable!

We've been using the software for a few years now as an agency. I have had to create a spreadsheet log to keep track of the issues as there are so many. I try to be open minded to the reasons for bugs or poor support, but it has been getting worse and worse. I raised an issue regarding Property Remittance Floats being incorrect - a landlord may have hundreds of pounds in our client account, but the remittance statements say £0.00 even though their float statement displays the correct figure, which is obviously concerning for them and looks unprofessional for us! The report was raised 6th December 2023. Acknowledged a few days later and the bug still remains on the 24th Jan 2024. Their service level agreement says that all issues will be resolved within 21 days....but I have now had several instances where this has not been the case. The time wasted has been considerable. I can only guess that it now runs into the tens of hours to correct issues. And the issues are software related and not user (i.e. me) related which makes it even worse as I'm paying considerably for the privilege of wasting my time. The only support for a basic user is via their chat online, this takes HOURS to get a response even though their average wait time suggests minutes. In fact I have an active chat open right now and I sent a chaser message 2 hours ago after not being responded to 1 hour before.... My emails sent directly to their support email address are received but ignored. It is disappointing because I think the company has been sold in 2022 and now receives minimal managerial support. This trend is getting worse and the trajectory will result in customers having to leave. Update 27/02/2024 After a quick initial response to this public review (1 day) we still have the issue after several promises to fix.

I have used Arthur for the last 4-5 years, and am on the standard package as I have a small portfolio of 30 units. I also just use basic and limited functionality, and it has served its purpose. I have been looking to broaden use and recently added on the Fixflo integration. My units are relatively new, so I do not have large volumes of issues, but it seemed a good point to start inviting my tenants to use the Occupant app and access Arthur for not just raising issues, but also accessing statements etc ... The result is that after two months, of the four separate issues raised by different tenants in different units only one issue has seamlessly integrated into Arthur to create a task. It has been very clear a) that there is a serious lack of support as a basic user as I have chased and followed up with almost 30 e-mails in two months with responses being glib and uninformative in most cases, b) that there is a lack of process (a ticket was only issued a while after the original incident, and appears to have been closed even though the issue remains unresolved, c) that there appears to be no desire to find out the fault in the process and that i am wasting support time and d) worst of all ... my tenants and customers being asked to raise issues again after I have sold them a super streamlined integrated solution that saves them time. How wrong!

Anthony solved my query quickly and efficiently as always. The support team at Arthur is always top.

Awful. I have been using Arthur since they were a start up, when they promised me the world. Since then they did not fulfil any of the promises they made, and continue to be a buggy, poorly designed (in a software sense) mess. Getting hold of them is impossible. Right now, the system is down and there is no-one we can turn to for help as nobody is answering their phones.

Leaders in the industry for obvious reasons once you start using them

Nigel is fab, really helpful and informative Unfortunately my process for trying to book the demo/training wasnt a positive experience. The first one the system allowed me to book on a Saturday, sat for an hour and no one arrived to be told that they dont open Saturday. Second session booked no one turned up as trainer was off sick and no one told me. Complained and if I am honest Nigel has turned my experience around. He called to check I had the link and was on time. Really patient, knowledgeable and nothing was too much trouble. Has also said he s happy to have questions and queries asked and he s not always available straight away but will always come back to me. So reassuring. We are also going to have more sessions in the future. Thanks Nigel you have been amazing and restored my faith.

The support from the team at Arthur has been second to none. We have had lots of questions and needed a ton of guidance whilst setting up and can't fault the service we have received, particularly from Subomi who has spent hours quite literally holding our hand through the process. He is very knowledgeable and always gets back to me within a matter of minutes.