Currently using the Serum and feel like it's made an improvement on my sudden hairloss due to double pneumonia. Had an issue with a repeat order that I didn't realise I'd signed up for, however it was cancelled and resolved super quick and the customer service pand correspondence was excellent. Can't fault it.

Efleda Casquejo in Customer Support has made all the difference in helping me to buy this hair product which seems to start helping. I've had a series of issues with the website, some caused by me and others by the fact that the site is not built very well (no smooth flow) and I experienced problems in the purchase path. Efleda has really helped me to resolve the various obstacles along the way, with one still outstanding that the tech team must resolve.

I’m writing down this review to give a particular thankfulness to the Customer Care, mentioning Monaliza for her great job with my order. She was accurate and careful. When I’ll receive and test the products, I’ll leave the complete review.

I needed some customer assistance immediately after I placed an order and I was helped right away. Jolly responded, understood my need and took care of it. Thank you so much!

Incredible brand and customer service, this is how you do it to create loyal customers that would continue to amplify the brand through their networks. I had an accident with the eye lash serum, where I broke the bottles at opening. The team and Monaliza took care of it, by sending me new ones really promptly. I’m so impressed with the level of care they show, on top of the quality of products and ingredients. The serum is amazing and I’m already seeing results after 2 weeks of using it. I will be buying more for friends and recommending this company to everyone. And everyone wants a great hair and lashes ;)

The package was not delivered, and I simply cannot contact client service

Extremely timely responses that are actually helpful.

I had a question regarding my order, and Angela from customer service reached out to me within incredible 10 minutes. She was able to clarify everything polite and professional - great experience!

I hope this message finds you well. I would like to request that you please cancel any active subscription or automatic orders for my account. I have noticed that products are being sent to me from last 3 months and charges are being made to my bank account each month, even i block them from the bank soooooo Please confirm that my subscription has been canceled and that no further payments will be taken from my account. I would appreciate your prompt attention to this matter.

A duplicate order was issued and Jolly looked into how, gave me the reasons and offered me a partial refund. Excellent customer service, thank you Jolly.

My return and refund were handled wonderfully. nice people, good service

Ordered an eyelashes serum that was supposed to be a roll on: I received the old packaging and not the jade roll on. I asked the customer service about that they never got back to me. In addition of that the serum burnt my eyes like no serum I ever used. Very disappointed about this brand.

I had an issue with my order, but Efleda from Scandinavian Biolabs’ support team went above and beyond to resolve it. They promptly generated a free order for the missing product, demonstrating outstanding dedication to customer satisfaction. Scandinavian Biolabs offers great products backed by exceptional service—highly recommend!

Wonderful Results!

The hair growth routine works well with me.

Hasan was very fast and clear to solve my doubts about a suscription

I accidentally ordered the wrong product, and the Customer Service reacted so promptly that they were able to update it. Angela from CS also emailed me about the different products in an elaborate way, which was very helpful. Still need to try the product, but this customer experience was already great!

A very professional support from Jolly.

Denise was fantastic in helping me resolve my issue right away, and with such kindness and professionalism. I have truly enjoyed being introduced to this company and appreciate the level of care I experience as a customer. Thank you!

Angela was very fast, professional and effective resolving a problem with the shipping