The shampoo and conditioner are nice and my hair is shiny and soft. I haven't followed the whole program as it was unaffordable for me... so can't comment on success...I have returned the next subscription which was delivered and after a delay the team actually refunded me in advance of me sending which I very much appreciated.

I PLACE AN ORDER AND DIDN'T RECEIVE IT YET. THE STATIS [N Dhl say the order was sent back to the sender at the middle of the transport

Great customer support. Denise was very helpful. The company appreciates its customers.

Scandinavia Biolabs were quick to respond to my problem and quick to resolve . I made an honest mistake and they sorted it out . Nevila Zaka was the person who sorted it out in a friendly and courteous manner

I had a problem with the choices in my last order but Efleda from the customer service helped fast and allayed my concerns through her advice.

I've been using Biolabs for over a year and honestly, they’re one of the easiest companies to deal with. No confusion, no hassle—just genuine respect for their customers. On Cyber Monday, I bought something new and completely forgot to apply my discount code at checkout. But within a day, everything was sorted out, hassle-free. Shoutout to Monaliza (what a great name!) from customer service for making it all so seamless. Thank you, Monaliza, and kudos to the entire Biolabs team!

I feel really content. Efleda gave a quick and understanding respons and solved my problem immediately.

Very good experience with the product. And Angela give me a personal support concerning the delivery. Good job Andrea!

Angela provided me with a very good resolution to my concerns and I am very happy with her response. Prompt response and action. Thanks a lot.

Far too many emails, 5 today on top of many each day since I signed up. I have never had this many emails after subscribing. It’s ridiculous. Please stop

Amazing customer service. There is one agent Jolly. She helped me alot and i was not afraid to ask "stupid" questions. There was some issues with my order, Jolly handled issue fast and with positive outcome.

Efleda was so nice and helpful with me. I had the feeling that I was not just another client but she did care about my concern. Many thanks for your support Efleda!

Their serum doesn’t have any effect, first of all. After using three bottles, I gave up. Customer service is terrible. I tried to contact them immediately after placing my order because I made a mistake with a bundle and wanted to swap it for the correct product. They ignored all my messages and sent the order anyway with the items I didn’t need. The return process is the cherry on top—you have to pay for shipping fees out of pocket, and they don’t provide a return label. Another scam “company” pretending to be helpful with hair growth. Don’t buy it—you’ll be disappointed. It’s money and time down the drain.

Gracias por responder rapidamente y de forma amable. Thank you for responding quickly and kindly.

After using DK Scandinavian Biolabs' product for a while, I decided to reach out to them via email to share my experience and ask for advice. I had been going through a tough time, both emotionally and in terms of my well-being, and I thought they might have some guidance to offer. To my surprise, I received the most heartwarming response from Laura Ivy. Her reply was filled with kindness and support, and her words truly touched me during a challenging period. Beyond her encouraging message, she went above and beyond by providing me with two months' worth of product. I am deeply grateful for this act of generosity and the care Laura showed. It’s rare to experience such thoughtful and compassionate customer service. Thank you, Laura, and Scandinavian Biolabs, for truly caring about your customers and making a difference.

I received a very kind, detailed response - unfortunately, it completely failed to answer my question (my question wasn't acknowledged). I haven't found the products nor the support to be helpful - perhaps it only works for men.

Prompt, helpful & courteous response to my query.

I ordered the eyelash product for three months (with three refills), and to this day, I have not received a single one. They continue writing to me to say it is on its way, but my order goes back to October! I do not know what to think.

I have been using Scandinavian Biolabs for years, great products and excellent options. Their customer service is outstanding and are always ready to go above and beyond to assist.

I would have given a 5 but could not try the products properly as I had a reaction to the shampoo and serum! This is apparently very unusual, but there is always one!! Anyway, Monaliza in customer services and the rest of the team deserve a 5. They replied quickly to every email, took my concerns seriously and within a week I had a full refund. If you are thinking of trying these products and are worried about anything, be assured this company are 'on it'. Thank you very much Scandinavian Biolabs. Jools