Super quick response as always, friendly and professional and highly rate all the products.

I needed to make some adjustments to my subscription and Denise was not only extremely helpful but also very proactive in making suggestions. I really appreciated the additional help and overall support

Fast and effective customer support. Customer support assistant Jolly was very helpful and understanding with my issue.

Monalisa has been really helpful and outstandingly quick in re-addressing my next delivery

I got a quick and responsible response. Francis helped me get a replacement for my lost order pretty quickly.

I believe the product keeps a good nutrient level on the hair so far, cannot confirm about hair restoration yet. Great customer support as I had very fast help from Monaliza when I needed a refund.

Fiz uma compra em outubro para experimentar o produto, qual não é o meu espanto agora em novembro sem o meu consentimento retiraram me dinheiro da minha conta, sem ter feito qualquer contrato com esta empresa para me enviar a encomenda novamente e mensalmente, nem ter feito qualquer compra novamente, Esta empresa é uma fraude tenham cuidado, ficam com os nossos dados e retiram dinheiro da nossa conta, vou processar a empresa.

I order and paid. After few days I did not received any msj from you or transportation information about what I bought. I contact you several times ,gave the number of my order and Monaliza just said they have not this order in their system. So after days , spending time , sending probes of payment seems you found them and said is problem with the information of the address. If the product quality is as the service your provide , and the lack of honoring someone that pays you immediately and not days after I have no interest in trying your product . I contact PayPalso they help me and then you answer me . I think you just have to do what a not fraudulent company will do which is refund me and stop asking me more information.

thanks monalisa for the quick replacement order of my my damaged shampoo

Sadly, my order was poorly prepared for shipping and arrived with a broken seal on one of the bottles. Reached out for help and was greeted by Angela Flores. She immediately took ownership of the situation and walked me through the Replacement form process. She also guided me through a password reset and order change. Whew! Great customer service is a "must have" for me and Angela did not disappoint! Best, Barb Fuller

Monaliza took care of my issue right away. Very efficient and knowledgeable ! Thank you:) 5 stars!!

Hello everyone, I would love to express my gratitude to Customer Support. Special thanks to Angela!! I ordered their products and faced the problem with the delivery address. Any time I have approached their Customer Service, I have always received an immediate reply and swift problem solution. They do care about their clients. Now finally I am happy to try out their products.

I had a great experience returning my order with Monalize as I hadn't realised I'd been signed up for a subscription. She showed empathy and was courteous throughout. Thank you for your patience and understanding Monalize!

I am so glad to Ms. Monaliza for helping out for my quarries and solutions for my complaint. Thanks a lot

I had a great experience returning my order with Monalize because I recently ordered the wrong product. She prompted me to discuss my requirements and sorted everything out in a day. It’s beneficial and impressive. Thank you Monaliza!

Hi everybody, I made my order of shampoos, conditioners and serums on July and I started using the products a couple of months later and after a few weeks of use I realized that the treatment did not match with my kind of hair so I asked for a return via customer service where I got in touch with Angela, a truly kind person who understood the situation and proceeded with the refund. I am very grateful to Angela and all the Scandinavian Biolabs team for the dedication to find a solution for my case. I really suggest everyone in needs to give this brand a try even if it did not fit for me. Truly satisfied.

Denise was very helpful and friendly. I did have a good experience.

very prompt replies, Denise was very helpful, answered all my queries.

Your support works great! Good job, Angela. Thank you!

Didn't work for me. regularly have been applying both the shampoo and the hair drop for more than a year. But no success :-(