Great customer service. Thanks Monaliza!

Kind and quick response, solving an unintentional issue, promptly solved. Thanks Angela!

This company really listened and quickly responded to an issue with my delivery. It got resolved and I will definitely recommend dealing with them again and look forward to continue using their products

Had an issue resolved quickly by Romina M. Very much appreciated.

After a real mess-up where I ended being charged 3 times, Angela stepped in and sorted out an order which had gone haywire.

Romina provided excellent service.

Hello, Thanks for excellent service and quick response from your customer service especially the agent Romina M. Best regards

Support is really great! Very quick response even during non working hours! I can’t wait to try the product. I hope it is as of a high quality as the support!

I've made a request for a cancelation of my order and Romina and Lisa solved the issue in a matter of a few minutes. Thanks!

Gute Betreuung bei Bestellproblem von Romina M.

Finally somebody in customer service could hear my voice and reasonabely listen to me and my problem which occured by using hair loss lotion from them. ( diverse reaction and excesive hair shedding even after 2.5 month) ROMINA was really patient by hearing my whole history and knowledgeable about the process of how the lotion is working. She straight away realised something is wrong and told me to not use the product and process the whole refund. Thank you againg from her and I hope the Scandinavian Biolab starts to train the customer service and inform their trichologist about the rare reaction for some people to not more people suffer like me. With regards

Very good customer service. My package got lost during transit and Romina helped me solve this issue and get a new package few days after via DHL Express.

Angela responded to my email and I’m satisfied. She cool

I have made very good experiences with the products of Scandinavian Biolabs. But the service is even better, through very friendly and helpful assistence of Romina M. I could cancel my subscription (which I operated accidentally) very easy and quickly!

Had a problem with delivery address . Customer service was very quick to respond and fixed the problem immediately. Thanks Angela.

The first time I ordered anything from Scandinavian Biolabs was all the way back in February and I believe my package arrived a couple of business days later which was right within the estimated time. The second time I ordered a product from this company was in April and my package once again arrived in good time. However, the third time I made a purchase was later last month and for some reason didn’t get anything from the post. At first I thought not to worry as I believed it was probably taking long due to the fact it’s dispatching all the way from Denmark not to mention I’m a patient individual. But a week had passed and I started to get concerned as the tracking status was still specified as ‘In Transit’. So I called up the carrier much to the unfortunate update that they had nothing with my home address on it. I ended up emailing the Scandinavian Biolabs help team and a member named Angela replied. She was very understanding, considerate over my frustrations for my order not coming through my post and so she got a replacement package sent out to me. She also stated in the email that there will be a much more improved tracking system to ensure that customer orders make it to their shipping addresses. I couldn’t be anymore satisfied with the following services as this is a company who actually takes feedback seriously. I eventually received my replacement package a few working days later.

Assistance was 5-star, solved all my problems and offered an extra discount for the the trouble. Very very good. Thanks!

Very respectful and a friendly company, range of amazing products are available. Monaliza provided me with great service as well.

Answer was given quickly and with correct content

Good product and fantastic customer support. I had a small issue with my order, and the response was very fast. Romina M was very helpful and resolved the issue promptly. Overall, I’m impressed with how valued this company makes its customers feel.