I was unable to find my order details in my email, so I contacted customer support. Jesse assisted me via live chat and quickly provided the necessary information I needed to complete the form. Excellent, efficient service!!

A lady called angel helped me with my problem on live chat she was very helpful and solved my problem quickly

Brian was so helpful and nothing was a problem for him to sort out

Still waiting for my results

Had an issue with finding my test results on my online account so had a live chat with Angel who resolved the problem immediately. Excellent service.

Jesse a su me renseigner et répondre à mes interrogations. Les réponses étaient claires et rapides.

It was a really easy process and explained clearly. I had an issue with my test not making it back to the company, however, a new test was sent out as soon as I let them know and results fast tracked free of charge.

Communication was a bit sketchy at the beginning, until I started dealing with Lucie Ferková. She has been excellent, thank you very much for your help throughout the process.

J'étais inquiète de ne pas avoir mes résultats. Kai a su répondre rapidement à ma demande et a fait le nécessaire immédiatement . Merci KAI

Had to chase up my results due to technical issues with me not receiving any email updates. Brian was extremely helpful in chasing up my results and keeping me updated. Thank you for your help!

Thank you for responding to my requests and correcting the matter.

Brian Barratt. I've been dealing with Brian everytime I've called the company and he's always dealt with my queries very efficiently and he's gone out of his way to find the answers. Thanks to Brian I feel confident I can trust this company and I will not hesitate to purchase further tests in the future. Brian is a great asset to the Company.

I have had absolutely no contact regarding my test. Very frustrating

They addressed my parcel to wrong address, luckily I had honest people who contacted me. I will see how the next bit goes of obtaining results once I have completed the test.

Terry very promptly answered my query on live chat. A very helpful service.

Fantastic live chat support from 'Terry'. All sorted in a matter of minutes.

Contacting Home to lab was easy through live chat on there website. I didn’t have to wait long and Jesse was super helpful. And found a solution without delay. Thanks ☺️

I kept logging into my account and it kept saying awaiting hair sample. I used the live 24 hour chat and Kai was able to locate my report and send straight through. Thanks Kai it is very much appreciated

I worked with Angel to answer a few questions I had and she was great by helping to send me direct links to my email. Looking forward to submitting samples.

Angel helped me out so much! Such a good customer service experience! 10/10