No results and waiting a month now. I have sent a number of emails and have had no response. I've spend over $1,000 for these tests and have sent it all in but have had no reply whatsoever. I'm still chasing. I'm tired of chasing and hopefully you will see my review to take action. To those looking to buy, don't waste your money.

The money was deducted from my account but no test ever arrived. I never got a response when I emailed customer service

I reached out to customer service via live chat to inquire about the test and the necessary details for sending the samples. Emily assisted me and was extremely helpful and prompt in addressing my request. Thank you very much!

I am not pleased with the results. There are certain things I know I am allergic to, that have been marked as safe. According to this test everything appears "safe" My daughters results were the same and there was also mention of an intolerance to cod and later in the document it shows it on the safe list. I'm very disappointed, I know there are intolerances that my body is responding to, and this test offered no help or insight into those. I feel like this was a complete waste of time and money.

Still haven’t recieved my test kit.

I contacted customer service to check on my results - I spoke to Terry who was extremely helpful and quick in resolving my request! Thank you so much!

I ordered my test weeks ago and still havnt received it, the site stated that you should receive your test within 3-4 working days.

Great phone service from Terry when I had a question about creating an account after ordering - polite and friendly - and got my answer no problem (FYI-password is emailed automatically for anyone else with this question!)

Still had not results the help desk was so unhelpful.

Kai was really helpfull. I couldn't find my order number and he found it very quickly. That was a very good service and quickly solved

Still no results a month later. Sent my samples from Portugal a month ago and still no results and no update from support staff on status of my order. When I ask they just tell me "not to worry".

There wasn't just a couple of pages with my results but also lots of information about nutrition and healthy diet with some personal suggestions. Some of them are very useful for myself and my family.

Poorly provided information at the start, test kit comes from Australia so takes a long time to arrive. Return envelope doesn't have a pre-paid postage. Sample gets sent to NZ address BUT then is sent to UK, thus further delays, so all the timings on website are useless. Logon to website does not work, password reset does not work. Chat not answered timeously. And this is all before my blood is even tested

Having spoken to Usman this morning, I explained there had been a glitch with my adding express results. Box clicked but did not go through. Usman was just wonderful and sorted things out for me . He gave me the express delivery and was so helpful. A star! Used test your intolerance for years approximately every 6 months. Thank-you! Would recommend this site to all and have done so to many folf.

Prompt service via the live chat. Avery was super helpful and got me sorted out straight away! Five stars 😁

I would prefered to recieve the communications in french if possible. The result of test is ok. Thank you

Avery is very patient and helpful to my problem.

Payment disappears, refund promised but never arrives.

Sav super disponible

Live chat with elliot was quick and straight forward. Just a shame that despite putting contact details on my sample no acknowledgement of receipt was given. Had to chase results.