I sent my sample on Tuesday morning by priority mail. On Wednesday my tracking number showed me proof of delivery. And yet Today Saturday on my Account page it says "Awaiting sample". Which has worried me that my biological sample got lost... I talked to Kai and she confirmed they received my sample ...on Friday, yesterday. Thanks for that. I prefer to speak to human being than a bot. My message to this company is : Update our accounts When you receive the samples ! Now I.m waiting for results. So far I.m not impressed with this company...

thorough looking results.

My chat person Kai was very helpful and cleared a matter up quickly for me

I had lovely live chat with Angel and I got my stuff sorted with no time. Really professional and good response from support. Thank you!

Kai was very efficient at answering my question. At first I assumed it was a bot in the conversation. It was nice to immediately talk to a real person. My issue was handled quickly. Thank you to Kai

An extremely excellent service from Lucie at Test Your Intolerance Resource. I required some clarification relating to the Test Result and she was able to explain in detail why changes can occur especially when one has changed one's diet. This information was so important as I can pass on this knowledge to my friends and family who have used this unique resource. Thank you so much Lucie :)).

I hadn’t received my results by email (they were on the app), Terry was very helpful in getting this sorted for me and emailed me the results

We mailed the kit on July 23 or 24 and have not yet received the promised email confirming the kit was received in good order. Paul

Terry was very helpful in answering my questions about when my order would be receives by UK facility. Live chat is helpful if you have questions.

I asked where to send it and got answers straight away.

Casey was very helpful when finding out about my order. Thank you so much.

got a little stuck with the ordering process. Cameron was great to help with the completion of my order

Cameron helped me retrieve my forms and sample sending instructions after I accidentally exited the page after payment. Very quick and efficient help. Thank you

I had a query about sending my package and Cameron was very helpful!

Very helpful.

Very fast shipping.

Where's my order? It's been a couple of months since I've ordered. It's a scam.

App and website are impossible to navigate. Trying to find application is near impossible and ended up writing off the purchase. Not even going to try for a refund.

Je suis ravie de l’assistance que Terry a portée à ma demande ! Il a rapidement répondu à mes questions et a été d'un excellent secours. Je reste maintenant dans l'attente d'un contact du laboratoire.

Terry was very helpful in my request and provided additional information where possible.